U.S. Bank

It started when I visited the R Street branch to ask for clarification on two fees I was charged. One occurred in my checking account (opened at Campus Commons) and the other in my savings account (opened over the phone). No matter which branch I contacted, I was always told to contact the other one «where the account was opened.»
I finally visited the downtown branch to get some answers. The teller Jesus agreed to call the Campus Commons branch on my behalf regarding my checking account query. Without explaining any of the situation, he asked if they would reverse my overdraft charge. After a moment he said «ok,» and ended the call. He then told me that the other branch stated they wouldn’t be willing to reverse this charge since I’d already had multiple fees reversed this year. When I asked him to clarify what fees he was referring to, Jesus shrugged and said he didn’t know and I’d have to «ask them» at Campus Commons.
I was then transferred to a different customer service agent, who again called the Campus Commons branch on my behalf. I spoke with Amy, who offered a partial refund of the fee. I asked her to clarify what previous fees I’d had reversed this year, since I have no recollection of this. She stated she didn’t have access to that information. When I asked why the previous teller had made such a statement if they didn’t have access to that information, she said she didn’t have knowledge of that conversation and told me I could have the partial refund or nothing.
After speaking with another customer service agent at the corporate level, I was informed that there was in fact no record on my account of any previous reversals.
Shrugging and telling me to take it up with someone else is not my idea of customer service. If it’s important to you to know that the person you are asking for help is providing factual information about your finances, I would not recommend trusting US Bank.

This branch is the place to go for efficiency. The tellers I see Monday — Friday have been there for years, and they’re super fast and nice. There’s never more than 1 person in front of me. The thing I love most is that the ATM outside dispenses $ 5 bills. The parking is free if you stay less than 15 minutes, but the bank will validate if you’re there longer.

I am a US banker out of Folsom. I came downtown to cash a check. They didn’t know me at all. It was fast and easy and the teller (can’t recall her name) really was nice. Don’t normally review a bank but in this case I thought it was worth posting.