Wells Fargo Bank

30 days later and I’m still waiting for my promised refund of $ 300. I am livid with this establishment and will be taking my money elsewhere!

I have now been with Wells for 11 years and can honestly say this is the best branch I have had the privilege to frequent.
It is very clean and comfortable and the counter girls are both extremely helpful and beautiful.
I worked with a banker by the name of Quzam (sp) who knew every answer to my questions about my new business accounts. He even helped with things to gaurd my credit and monitor my spending.
I will be working with him personally from here on out.

WeI have stopped at this location in Natomas several times. You can get your standard banking needs accomplished here.
Staff is fairly friendly and greet you coming in the door. Water is generally offered while there usually is a line. Line moves at a decent pace and one can try to get on with the day. Staff usually will take time to understand your requests and banking.
Okay experience.

Terrible customer service. Went to cash a check and fix an issue with my account. But they said they couldn’t do it. The other branch I go to had no qualms doing what I requested previously. Doesn’t make sense to me but still poor customer service.

The bankers are always fast to greet you when you walk in. It’s a very welcoming and friendly atmosphere… at first.
And then when you get to a teller… that’s where it all goes downhill.
Visit 1 — I went in deposit $ 3,000 in cash (5s, 10s, 20s) and the teller HAND COUNTED my money. What is the currency counter behind you for? Something that would have taken 2 minutes took over 10 minutes.
I was in a hurry. Being nice does not make up for wasted time.
Visit 2 — I went in to deposit a check and a banker tried to sell me on three different products. I felt like the teller purposely worked slower to stall time.
Visit 3 — I went in to deposit cash and oh my god another banker interrupted the transaction to try to sell.
Visit 4 (which will be my last visit to this branch) — I went in the branch to withdraw $ 500. You would think that giving me 5 hundred dollar bills would be a quick transaction. NOPE. Another really friendly but really talkative banker tried to sell me different products again. The teller held onto the money while the banker talked… and then waited for the banker to finish talking before asking how I wanted my receipt.
When you talk to me and I give you short replies and fast rejections… and I keep looking at my watch… that means I’m in a rush.
Customer service isn’t always about attitude and friendliness… truly good customer service is being able to understand the customer’s wants. To me, being really nice is a plus, but what’s more important is quick and accurate service.

Worst customer service ever ! Your so called manager on duty cost you all my services!!! Never again. All credit unions from now on
And if I see that POS manager in public. RUN

Never thought I’d review a bank but I’ve continuously been blown away with the customer service! Everyone is so welcoming friendly and on top of that, they all are so smart and quick at what they do! I wish all Wells Fargo locations had employees like these!

Carlos is awesome. He answered all our questions. Best customer service I’ve had from a banker!

you need a store manager especially at this location who is proactive while provide exceptional customer service. my 2 experiences at Wells Fargo today have been very disappointing. 1^st experience located at 2261 Del Paso Road Sacramento CA 95 835; store manager Patrick says: «i’m not customer service» and directs me to call the 24hr customer service number. i’m not sure how one gets a manager position at Wells Fargo with that mentality. Shows that training is lacking since businesses #1 goal is to provide exceptional customer service. 2^nd experience was with customer service agent and the supervisor. high volume calls today so wait time was 8 – 9 mins. got disconnected after 9mins and explaining needs; called back and waited another 8mins; explained needs again and requested supervisor; asked supervisor and received agreement from supervisor to call me directly if we get disconnected. after 45mins and only 1 min from providing email address to receive information request; our call got disconnected. 45mins has passed and still no phone call… lack of proactive customer service, accountability, and difficult to do business equals lost revenue and in this case a customer that has 20+ years banking relationship with Wells Fargo.

Do not go here! They are salesmen not helpful tellers. They will try to sell you on shitty «great products and services that they offer» every time you come in. Do yourself a favor and move to a credit union. Safe is right across the street.

Wells Fargo Visa Card= CRAP! NO appreciation for longterm relationship, or customer service. I have been a customer over 23yrs. with a visa card attached to my account. I HAD an available credit amount of $ 13,500.00 and within the past 4 months used $ 11K. I have paid that down to $ 3500. However, when I checked my statement recently, they had dropped my limit from $ 13,500.00 to $ 3,600.00. I lost $ 10K in available credit and now have $ 71 dollars.
I spoke to the branch manager and a loan person who were helpful, but unable to resolve the matter. They spoke to someone from the credit card department and they said I could reapply. I would have to have my credit pulled and there was no guarantee that I would get a credit increase.
I explained that I was applying for a home purchase and pulling my credit would have a negative impact on my history. In addition, with only $ 72 dollars of available credit vs. $ 10K, I now look like I maxed out my credit card.
IF 23+ YRS. RELATIONSHIP OF LOYALTY AND COMMITMENT TO WELLS FARGO BANK DOESN’T MEAN ANYTHING, I NOR ANYONE ELSE CAN RELY ON WELLS FARGO BANK TO BACK THEM UP FOR ANYTHING.

I was only in Sacramento for a few hours, but needed to deposit some dough. Thanks to my Wells Fargo app on my iPhone, I was able to find the nearest WF location and obtain directions to it as well. Luckily, the one I chose was off of Del Paso Road.
I didn’t go inside and interact with any of the tellers, because I wanted to get out of my car, deposit my money and get back to my previous location as soon as possible. Parking was a breeze! The only thing that I did not care for was the elder gentleman passing out El Pollo Loco cards worth $ 5. I’m not from the area, so I wouldn’t even know where to go to even redeem the cards. But whatever. I LOVED the fact that there were four available ATMs. The one that I frequently go to in Fairfield only has two ATMs and one drive-​thru.
This WF location would have gotten a 4 star rating if it had a drive-​thru ATM, but it’s OK.