Wells Fargo Bank

I have banked with Wells Fargo for years. Had to go into a branch today to open up a new account for my Mom’s estate. The banker was helpful and friendly. I don’t know why people slam on Wells Fargo — they really do try to deliver good customer service!

The worst! NO ONE could help me with a car loan, I ended up having to pay fees because they couldn’t handle the loan in the week they had from the dealer to make the pay off. The Branch Manager didn’t care that his staff had dropped the ball on this for me and misinformed me!

Too bad I don’t have the option to put minus 5 stars… Worst customer service, and they don’t care about elderly handicapped people. Over the past several months, my mother always been treated like second class citizen, maybe because we don’t have an account with them, but her check is drawn to Wells Fargo Bank, and this is the closest to our home. Today was the worst. Even if we come here month after month, and a few people knows us, and when we get those, thinks are moving faster, but god forbidden, to ask for verification of a check and then wait to cash the check. Today had to wait 10 minutes for the check to be verified, and not because the guy actually was doing that, but he took the check and then went on to do something else at this desk. We were told to wait at the handicapped window and the lady clerk next to it, said that will serve us in a moment, but then she moved to another window, another guy came in, and after waiting again for a while, the guy said that he will help us. At this point I was pretty mad, because they were helping people in line, people who came before us, while we were waiting at the handicapped window, were we were told to wait. The manager came and she took the check, and then the first lady who said that she will help us, came with the money, and she count them, said have a nice day, and left, without giving me a chance to ask a question, which I wanted to ask, or anything else. She simply talked to us in an ironic voice, more like F. Y. when she said have a nice day and left. I guess now a day it pays to be rude, if you have a job, and not care about clients. I was a manager for many years, but I could never treat a customer like that, even if it was angry, rude or whatever. But I guess the worst you are the better your chances at this bank to be promoted, and I guess the employes are feeling very secure in their jobs, if they decide to flirt with customers (yes I’ve seen this a few months back– one of the lady employee, with tons of makeup I mean tons… and a very short, short skirt, was flirting with a tall handsome customer, and when she saw us entering the building, she looked at us, and continued to hi hi hi, ha, ha ha, with the customer, completely ignoring us. Good Job Wells Fargo, discriminating against elderly handicapped people, just because we don’t have an account with you. SHAME ON YOU !!!

Okay — I’ve been banking with Wells for some time now. It’s hit or miss with the tellers and depending on the location. But as for this particular location the tellers are very helpful and knowledgable.
The banker I’ve dealt with on more than two occasions is a complete idiot on the other hand… particularly Bruce. First I went in to do a name change and was told I would orginaally only need my social and dl… makes sense as you need your marriage certificate and DL to even get your social right. Well when I went in to I got to see Bruce… Mr. Helpful (sarcasm), he proceeded to tell me that he could not and would not help me as I needed a copy of my mariage certificate. Well Mr. Bruce… I was on my break and I don’t live in this city, I work here and was told SS and DL would be what I needed. His response… well I can’t help you and it only takes five minutes… um…maybe you didn’t hear me… I am on break and don’t live here. I left frustrated as I did not have time to wait for a manager.
I came back the following week with a copy of my marriage certificate… low and behold my favorite banker Bruce was there to help… NOT! Idiot alert. Gave him my documents as requested. I also stated I needed new checks. He said no problem he will order them right away. I also informed him… I’m going on vacation and need to utilize my Visa for car rental… how do I access the funds immediately… Do I make a payment directly here or do an online transfer of funds. Please remember I do not and can not wait 3 – 4 business days for the payment to post I would like to utilize these funds with in the next day. He assured me that I needed to make the payment directly at the teller and it would be available the same day.
WEELLLLL thank goodness I clarified with the teller because… BRUCE Almighty was WRONG… go figure. I simply needed to do an online transfer. Also… my checks arrived with my address of over two years ago??? What a complete dumb A$$.
More issues to fix… if you go there… AVOID BRUCE.

It’s always busy at this place. It’s a bank and I came during busy hours, so it’s understandable. So, today when I asked them to increase the amount that I could withdraw from the ATM — they told me that the manager has to be the one that approves that request. I waited for about 15 minutes, someone else came up to me and told me that the manager wasn’t here. WTF is that? Only one person has that authority to approve that request and second of all — don’t tell me to wait if they are not even there to help me. Wasted my time. GoSH!

I know a lot of people that work here, so obv they r nice and helpful to me. Lol.
But if I don’t know a banker there personally I find them to be a little pushy. This girl kept tryin to change how I set up my account, obv if I wanted to change it I would have done it throughout the 5 yrs I’ve been banking here… smh.

The tellers are all very helpful and friendly. The bankers could use some improvement. I’ve sat with two different bankers, on two different occasions. The first one, a guy, was super friendly, in an almost flirty way. The second, a gal, seemed really aloof, as if my questions about my new accounts were a waste of her time, and she was constantly looking at whatever else was going on in the rest of the bank, and not really paying attention to me. I’ve had WF for nearly a decade, and have been to branches all over California. Generally I’ve had great customer service, but my one experience with the female banker has made me not want to go back to this branch for one-​on-​one help. But it’s the closest most convenient branch to my house.

NEVER, EVER USE THEIR ATM.
I received a $ 20 that was badly ripped, and their @#^&*^&* bank teller refused to replace it.
It was within the bounds where a bank is supposed to replace it per the Department of Treasury Bureau of Engraving and Printing guidelines.
They will lose much more than $ 20 in the long run, as I will never use ANY of their branches for any business going forward.

Wells Fargo’s solution to avoiding fees was for me to open another account and shuffle the same money around. How is that saving me time and money? How can that be cost effective for them?
After many years of trying to work with WF I have moved by business funds elsewhere.

I can say that the staff is somewhat friendly here, but when I wanted to close my credit card, they were absolutely powerless. On a previous visit, I had to wait at another long line. Unfortunately, they are part of a megabank of America which was forced to take TARP funds. I have since moved my banking to a local credit union such as Golden 1 or SAFE.

I have had business at this bank for several years, and have come to know, or at least recognize several of the staff. Bruce Bigornia is my customer service rep and I will say that he is the man I come to see about all of my WF banking needs. He is personable and extremely knowledgeable about his banks’ policies and procedures. Plus, he is also a very personable guy who remembers people and will relax and talk about football if you have a minute. If you don’t have time, he can and does get right down to business so you can roll.