Western Dental

This place is bad. The wait times are ridiculous. The customer service is non existent. They are rude. They definitely push payment plans. They also push questionably needed procedures. My wife was just there and they told her they needed a deep clean but couldn’t actually explain why she needed (they wanted $ 500 for the procedure). She felt very bullied into doing the procedure, she at first was like «ok I’ll do this» but on second thought was wanted just a regular clean. They refused to do the regular clean because the deep clean was prescribed. She refused the deep clean and they said «well I think your done here» and my wife left. She felt she was bullied, talked down to, and treated like she didn’t matter. We recommend you find a different place!!!
We told this story to a friend of ours and she was like I have had a similar experience before at a dentist. So come to find out she went to a Western Dental in L.A. and a very similar experience. To me this points to horrible Corporate culture that is trying to squeeze every penny out of patients.
I’m also not sure why Western dental posted a form letter below this review because clearly based on reviews nothing is actually getting remedied or fixed.

Unilocal, you are deleting my reviews but understand this… I just went to another dentist today who confirmed that I have an issue with my tooth that should have been rectified a while ago. With that said, you are falsely deleting truth that Western Dental continuously (twice) made appointments with me KNOWING my insurance information and yet contacting me after weeks of the appointment to inform me that they do not take my insurance. You see, all I have to do is screen shot this post that I am making yet again to warn people about this company and as the dentist told me today to do, contact the medical board! Now, if you delete this post again so I can help others understand that Western Dental wastes time scheduling people with a false hope and peace of mind to find out that they CANNOT be seen, I guess like before, you’ll too be a part of some trouble. let it be clear that my initial appointment within this company was at one place and this happened. The ONLY reason why I continued to be lied to about how this company took my insurance was because when I called again, the woman who made my second appointment assured me REPEATEDLY that the OTHER office took the insurance I had and therefore, after already waiting weeks, incompetent scheduling would never happen again.

I just had my wisdom teeth pulled so I am writing this review from heaven as I am obviously dead. #RIP to me. Before I died– the staff was extremely professional and friendly. Going through oral surgery is NO joke. But thanks to their accommodations maybe I’ll come back to life after I go pick up this Codeine prescription

Came here for braces work, was a lot cheaper than competitors, but as in life you get what you pay for.
Overbooking happens all the time, no parking available, and you wait for maybe 45 min to a hour to be seen AFTER you check in. Thank god I have a mobile job.
I’ve seen 3 different orthodontists when there and I feel like my plan is not being explained to me and I have no idea if the orthodontists are actually doing what they’re supposed to be doing. They don’t seem too bright to me, and they’re so busy they have no time to explain anything to me. I feel maybe orthodontists that don’t have many options to work somewhere else end up here. So you can imagine that they think they’re life is sad because, well, they spent 250k on dental school and now they work for western dental. So they don’t seem to give a shit that much as you can imagine.
The corporate people will call you and harass you if your a day or so late on your payment, so expect your phone to be blown up by rude creditors demanding payment right away.
They say there is a 0% finance plan, but then they after you put on the braces, they have you sign a contract for a 104 dollar «membership» fee, which if you do the math, is about a15% finance charge a year. I think I should notify the BBB and California Department of Consumer Affairs.
Overall just a sad place, and I’d rather have to go to the dentist then… Oh wait…
Just don’t do it, pay extra to go with a more reputable provider for braces. I highly regret my decision coming here.

This place is so bad I have no idea how they’re in business. The worst ever!!! If you decide to go even with all the bad reviews I wish you luck.

Well for one thing, their phone answering service doesn’t work when they’re closed, so you can’t cancel an appointment by phone until they’re open. Their phone service is literally a joke.

Amazing lack of concern for the patient. Had infected tooth that took 2 weeks and 3 dentist (2 were too busy after arrival at their office) before a basic extraction could be performed. Physicians limiting their workload and end of workday desires at the expense of patients is a poor business model.

If you look at all the reviews here, you will see almost all of them are one star or less. Kind of tells you something. I filed a complaint with my health care provider about this place, (look at my previous review) and according to «Health Net Dental» this facility did provide for my basic care. What it does not say is what they decided to do or not do about my claim of dirty exam rooms, HIPAA violations, over booking problems and just a general lack of «quality» care. Western Dental must be a low bid contract. That is why Health Net decided to white wash the whole incident.
Like I had said before, I am sure some patients do get a good experience here, just not me or most of the other people that has posted reviews here.
I am not allowed by « Unilocal» to post by name the dentist that I consider unqualified to pull teeth out of horse. But what I can say is if you do decide to go here, get the male dentist and not the female dentist…
The male dentist is so much better … Hands down a good dentist.
I am still pulling pieces of tooth from my gums that the female dentist failed to remove when she pulled four of my teeth back a few months ago. Pieces that were left behind by her are working their way up out of the gums to the surface causing me a great deal of discomfort. I have had many tooth extractions in my life and this dentist was by far the worse.

I’m seriously concerned about picking up a communicable disease from the unsanitary methods the tech used– you should be too.
Went in to get check up and cleaning with my 9 year old son. seemed a little scummy in the waiting room but we pressed on hoping for the best. Waited for over an hour (no exaggeration) but we’re patient. It’s when we got called in that things really went South. First the tech stretches the big blue rubber gloves on and literally snaps them on… then she starts going through drawers and cabinets… then she takes my blood pressure… then she puts this dirty x ray vest on me– WHY I DID NOT STOP AND JUST LEAVE AT THIS POINT I AM DISGUSTED WITH MYSELF FOR RIGHT NOW but i didn’t… I just sat there and let this woman put the thing they put into your mouth for exrays into my mouth. she’s got her finger so far into my mouth that I can taste the latex– my stomach turns as I type this. then she leaves the room and I guess that she presses buttons to get the xray, then she comes in sticks her fingers back in my mouth that’s now full of latex spit that I will not swallow and then she adjusts the x ray camera looking thing. I’m gagging so she hands me a wad of paper towels that I spit into and this routine happens 8 – 10 more times until I finally just got too grossed out to care what anybody thought and I got up and said enough. she said they need 18 xrays and needed 2 more– I said it’s not happening. she said the dr. will be unable to diagnose without more xrays so we left. No way I was subjecting my son to that filthy process. Nasty place. I’m going back to my expensive dentist and I will be happy to pay more and not have to worry about being in such an unsanitary environment.

I am so impressed with how accommodating the staff here is. I came in for a check up and I ended up needing to cavities filled. They made me an appointment for the following week so I can get my cavities fixed. I have been dreading it all week just thinking about it gave me butterflies. I have been traumatized as a kid having my teeth drilled. So the day of my appointment came and I almost called in sick so I wouldn’t have to go. I finally decided to actually go to my appointment and in the waiting room my anxiety kicks in again and I try to reschedule. The lady calls my name to come in and get started. I told her I might run away from the chair. She calmy tries to relax me and gets me in my chair carefully. They must have seen how uneasy I was so they put me in a privet room with a TV and curtain away from all the other patients and noise. I felt so relaxed and calm. The dentist comes in and was going to start the procedure. I automatically froze and would not open my mouth. He then said how about just a cleaning today then? I agreed and we started the cleaning. That got me so much more relaxed that I agreed to get my cavities done after an hour of me toturing the staff for such a small procedure. The dentist was extremely patient with me and waiting for one hour for me to calm down and finally begin my shot. He put a numbing cream on first and it numbed my gums so I could have the shots done. I need them on both sides. This dentist is so awesome I did not feel a thing when he did my shots and I noticed he has a different style of doing his shots. Instead of doing one on each side he had done a couple on each side and I did not feel a thing. He was fantastic and it took like five minutes to numb. When the time came for the drilling again I did not feel a thing he is a very talented dentist. The best one I have gone to my entire life. The whole staff he is very nice and professional. I am so thankful I came here and got such royal treatment, they definitely went above and beyond! Thank you so much!!!

I’ve been to this western dental on a few different occasions and I really have zero complaints. First time I had long wait time but great service. Had an office visit today and there was zero wait time. The staff is always very friendly. I recommend this location over the others!

I scheduled an appointment for a new patient which at any other office includes and exam & cleaning (apparently not here). My appointment was at one I was taken back at about 1:30.
I was brought back to a freezing cold xray room and left there for a while wondering were the D.A. went. I have a porcelain crown and the lady acted like she had never seen one before. She could see the root canal in the xray room but not a crown and said that I didn’t have a crown and the Dr should talk to me about it. I mentioned I had a crown and it was porcelain and that would be why it wasn’t seen in the xray.
The Dr came skimmed over the xrays told me to rest my head to skimmed over my teeth and that was it!!! 2:24 came around and I was asked if I would like my cleaning today but the wait would be be another 20 min. I’m calling my insurance and switching on Monday.
I feel like to DDS was way over booked and he didn’t spend quality time with me or my son who’s appointment was after mine.

The doctors and assistants are very friendly. Sometime the waiting can be as long as an hour. Beside that the waiting room is comfortable.

this is the worst place ever customer service is horrible they literally do not know what they are doing upfront the dentist are rude im out of 5000 $ on braces for my daughter and she hates going here

This is my experience.
My mother asked me to cosign for her dental work done at this office.
I went down to the office read the paperwork and asked specifically because the wording was off.
I was informed I was only co-​signing and that I would only be contacted by them if my mom didn’t pay. I asked if they would do that before hitting my credit. And they said yes.
Fast forward 4 – 5 months I get a call from a collections agency trying to collect a debt for these services.
They never tried contacting during this time neither by phone or note and their records show’d that.
They also never contacted my mother because according to them they do not allow co-​signing. And the documents I signed (which they are unable to find and provide) were documents of accepting full responsibility.
Fully lied to.
I talked to supervisors and agents and everyone gave me the tough doo my friend.
Since that call my the work the did on my mother has fallen apart. She said they made a bridge with a false tooth and it has all broken.
They have now dodged her for 2 months. And have continued to give me the run around as well.
They are unwilling to call off the collections and find an amicable solution.
IE. Stop affecting my credit let’s fix the shotty work and Ile pay my mothers debt.
No help.
Mothers teeth still not fixed.
And I get calls from collections agents now.
Do not do business with these Snakes.

I would not recommend these guys at all, I asked over the phone before I even made appointment if they are excepting medical, and if parcials were covered they said yes… So after them being one hour late. Then sitting in the back room for like another half an hour!!! I found out they do not. No stars

0 stars! Absolutely awful! Went here for a braces consultation. The dentist sticks his hands in your mouth for about 5 minutes, no measuring like other dentists. He didn’t discuss anything with me he just sent over the lady in charge of payments, a girl in a cheetah print mini skirt, high heels, covered in make up clearly only there to make the teens that come in for braces feel inadequate and insecure so that they will buy the more expensive plan. After I explaining to her several times that I didn’t want the more expensive plan she was offering me while she kept saying if it we’re her she would go with the more expensive plan, then she stormed off! Extremely unprofessional. I can’t believe how terrible this place.

As mentioned in a previous post, «If I could leave 0 stars, I would!
Issues — Sever lack of communication and professionalism, scheduling and cost. Appointments are made through there corporate office, not the locale branch.
My husband had an urgent dental issue, and against our better judgment but due to lack of availability at his regular dentist, we choose to have him seen here. I explained the issue, the urgency, was told he would be seen and helped today, then made the appointment. $ 140 later, after a full set of x-​rays and general new patient stuff was completed, he was told he could not be helped today. BUT, he could make another appointment to correct the issue and there was nothing they could do to help him today due to staffing shortage. If the issue were not urgent, we would not have made the appointment in the first place.

If I could leave 0 stars, I would!
I went in last August because I lost a filling in a back molar and didn’t have dental insurance. I was told that they are very reasonable and have good dentists. I filled out the papework beforehand which helped my checking in greatly. I didn’t want to sit in any of the chairs in the waiting room because they were all so filthy. I was afraid of catching something from them! When I was finally called in, they took a series of full mouth x-​rays. Why? I only had a problem with one tooth. The dentist came in, looked at my tooth and left saying I needed a root canal and a crown. Really? The dentist was with me for way less than 15 seconds! The next thing I know, I“m talking to their «financial» person. He gave me prices for fixing the tooth with a root canal and a gold crown topped with enamel. Really? What dentist uses gold these days? The price for that service was about $ 3200. Ouch! If I preferred, they could pull the tooth and that would only cost me $ 1100. Really? $ 1100 to pull a tooth? I told them I needed to think about it and left. I really felt like I was at a used car lot and I was the used car! I called back about 2 weeks later to talk to their financial guy and he never returned my phone call.
I decided not to follow up with Dental and found a «real» dentist who did the root canal andfor $ 1,000. They did an amazing job

This place is the worst dental office I’ve ever been to. The staff is horrible and rude! I’ve had many problems with them as well as their billing department over the phone. They will call you almost 5x times a day and most of them have accents so its difficult to understand them. The first time I went in there, they had me waiting for almost 3 hours before I was seen because there was «a problem with my paperwork». 3 HOURS!!! The parking is horrible the seats in the lobby are dirty and the dental assistants are very unwelcoming and have their own personal conversations while working on their patient’s teeth. If it didn’t cost extra money to transfer my files over to another office, I would have definitely done so by now. Would not recommend this facility!