Hertz Rent A Car

Have rented from here twice. Both times picked up right before closing. The second time had to make «new» reservation at counter after already prepaying online because they can only run your card 1 time in 24 hours and we added insurance (which has to be done at the counter). Had to pay a second time but we told we wouldn’t get the same «deal» we got on-​line. Got the same car that was reserved and paid for already on line but lo and behold, the price went up because we had to make a new reservation at the counter. They couldn’t reverse the charges we already paid right then so had to use a different card. We end up being charged more than double the prepaid charge and still waiting for reversal of prepaid charges. Payed for a full size car got 2015 Impala with no link to my phone, piece of crap car. Had a plug but stereo system is older than our 2006 Ford. Had to use their «Hertz» add on to use the phone hands free. Couldn’t use «stereo» to access iPhone, had to manually access phone which means you have to pull over to advance music instead of using the in-​dash «stereo». Charged almost $ 50 per day plus added insurance and second driver. Almost $ 700 for a week. Rip off.
Other time said my card wouldn’t scan to pay the charges. Tried both computers. Asked if they could manually enter the card. No! Finally husband had to use his card (same exact account so seems like it shouldn’t matter) at which point we were charged for an additional driver because he had to use his card to pay. Went to the bank immediately in the am before dr appt and viola! Nothing wrong with my card. Works all over town (and the country) but not there when I was paying for the car which caused, wait for it… additional charges!!! They don’t add the spouse free like Enterprise and they don’t honor AARP for the free spouse. (That car was an economy, but had Chevy Link which was nice. I was expecting something at least as «nice» with a full size car the next time. Ha!)
When I contacted Hertz to address issues in the store, the woman was rude and basically didn’t care. Said she wouldn’t talk to the employee at the counter to make sure she knew how to «request a refund».
The worst experience at any rental place we have encountered. Apparently it is a company wide motto of «I don’t give a crap» since that was the attitude I encountered on the phone too.