Flowers By Shirley

Had a Beautiful selection of cut flowers. Was able to pick from the cooler. Very pleasant and helpful.

I usually don’t leave bad reviews but this one was worth the time to write. My husband took me to St. Augustine for the weekend of Valentine’s as a surprise getaway. One of the surprises involved was a beautiful bouquet of a dozen roses to be delivered and waiting for me… This was the 3^rd Valentine’s day we have been together but the first two were long-​distance. This was the first one we were getting to spend together physically, and the first one was husband and wife. It was really special. Until I got the flower delivery.
I walked into the hotel room Saturday, February 13, to find the beautiful bouquet sitting at the desk. I was pleasantly surprised, and then looked at the card sitting on top of the arrangement. It said the hotel’s address and my name, spelled in a different way. I asked my husband about this. He said the lady on the phone suggested he address me as that spelling as it meant Beautiful. :) Aww. I opened the card to read the inner message. «…Your husband, _​_​_​_​.» I asked him if he meant to have his name wrong too. He said «What?! No.» This obviously took away from the sentiment of the flowers…
Flowers by Shirley were closed by this time and closed for Sunday, Valentine’s Day. We traveled back home. I called them on Wednesday from work only to reach a temporary staff. She thanked me for calling but informed me that Shirley was in a meeting with a wedding group and would call me back afterwards. This was 4:05pm. I waited. They close at 6pm. No phone call. I waited Thursday. Apparently, I wasn’t important so I called back at 4:00pm again, today. I asked the lady who picked up if I could speak to Shirley. It was Shirley.
I told her I had called yesterday and didn’t receive a call back from her as I was informed. I told her the situation… how my husband made the order over the phone, and informed the lady that his name was not spelled the traditional way (spelled it out for her) and how the lady thanked him for spelling it out as she would have written it down the other way. Shirley sighed on the phone, and said she never got the note to call me back but she did get a ticket from a temporary assistant who told her about the problem. «I apologize… but it was an honest mistake, I feel. I typed it up. It said the traditional name on the ticket I got… I didn’t mess up.» I said «No, but my husband spoke with a lady working for you, a Scottish lady because they spoke about how she moved here when she was 6… and she confirmed the spelling. Whether or not she got that information to you correctly or not, is not my problem. The order was made through her in good faith that it would be delivered correctly.»
Shirley continues on, «well… it was a temporary. I had 4 temporarys working for me that weekend bc I was short staff. I’m sorry if it ruined your weekend and holiday. Thank you for letting me know. Have a good day.» That was it.
As the manager, you hold responsibility over your employee’s actions… at any company. That same temporary took my husband’s card information over the phone and they got his name, number, and the price correct there! Their website states «Family owned and operated with quality and excellence since 1973, we look forward to providing, on a global scale, the unparalleled service we have proudly delivered to our local customers.» Quality implies attention to detail and spelling the name correctly. Excellence, don’t make me laugh. Unparalleled? My husband and I have ordered our fair share of flowers. This was the worst service of all.
Anyway, Lesson learned: Don’t buy flowers from Shirley or ask to speak directly to her to make an order so if it’s got a mistake, she’ll feel responsible for it to at least take credit for it. Stay away. Good luck to those who still venture on with their business… If you want a little above average flower arrangements with a random name on it, this is the place to go. Shirley takes no responsibility for her colleagues (temp or not); there is no customer value; she just wants your money. :)

I have just received Flowers by Shirley for the second time and they have been incredibly disappointing both times. I know my husband is waiting to get an excited text or facebook post but I can’t even bring myself to post them. Go to Publix before you go here.

I never do this, but to me there’s nothing worse then bad customer service!!! Beware if you order any flowers from Flowers by Shirley. My husband ordered flowers today at 11 am and by 5pm no flowers were delivered, they couldn’t find the delivery truck and they told me the flowers would get delivered on Monday!!! When I asked the lady for a refund, she argued with me telling me «it’s my husbands fault, he should know when is Valentine’s Day» and then as she continued to insult him tells me she can make me a new arrangement, ah, no thanks! She refused to give me a full refund for the flowers that never got delivered. I told her that was bad customer service and she asked me what do I know about that, so after explaining to her that I am a small business owner too and if a client wants a full refund, I will give them a full refund, she called me a liar and asked me to leave her flower shop. In short, don’t ever order flowers from Shirley. Use Flower Works instead! They are amazing and have great customer service plus their flowers always last longer!

I like them because they treat me like a valued customer even though I don’t purchase expensive orders.

I believe Flowers by Shirley is one of 4 stores remaining in the Ponce de Leon Mall, and after shopping here I can see why. It’s located right near the center of the «mall», and there’s no way you can not see it. From the outside, the store looks great, and makes you feel like you’re walking into some lush tropical garden or something, lots of greens and lots of colors out on display.
I have actually been shopping here on quite a few occassions, I generally stop in to pick up flowers for a special lady on special nights. They have plenty of bouquets available for purchase, and you can always call ahead or go online to have one specially made just for you, but I always go in just to pick up some roses, and I’m in and out in about 5 minutes. There are usually two ladies working, one of them will work the register and ring you up, while the other will get your order ready, and these two don’t mess around. They’re both unbelievably kind and pleasant, but they take their business very seriously, and do everything they can to make sure you’re getting exactly what you want, and give you quality flowers that look great.
The prices are very good compared to other local florists, although a bit more expensive, but you get what you pay for when you’re buying flowers. If you need flowers for a special occasion or if you need some great flowers on the fly, stop in and you won’t be disappointed. This is the only place I’ll go in St. Augustine. Highly recommended and I will continue to shop there…