Assurance Protection

DON’T HIRE THEM! THEY DON’T ACTUALLY MONITOR YOUR HOME!
I paid Assurance Protection to «monitor» my home for 4 ½ years, with all monitoring running through my internet connection. Every six months we were sent a bill to renew our service, and we never agreed to auto-​renew. When my wife and I moved to Chicago, we disconnected our internet… which should have prompted Assurance Protection to make sure that our everything was OK. They never noticed. Instead, after months of them having no way of not monitoring our alarm, they not only never noticed… but insisted on charging us full price for the past few months of NO SERVICE! I wonder how long before that they stopped checking on our ability to alert them!
To top it all off, Donna, their über-​rude customer service lady, refused to even consider removing their bogus service charge despite it being for service neither asked for nor provided. When I became more insistent, she hung up on me. When I called back and asked why she hung up on me, she told me that I need to «find Jesus» and hung up on me again! I’m not sure which Jesus SHE believes in, but she sure seemed the polar opposite of the one in the Bible that I grew up reading! Don’t you love it when dishonest people hide behind self-​righteousness?
Whatever you do, DO NOT TRUST the important matter of protecting your family and belongings to this nightmare of a company!