Back To Bed

Just wanted to give a quick update to my orginal review:
I still have the sunken mattress (which was a replacement to the original mattress, which sunk in a week).
In Back to Bed’s defense, they can probably argue that I didn’t persue this hard enough. Rather, I simply gave up trying to contact this person and that person and this person and the run-​around.
Just a re-​cap:
Bruce: sold me the original mattress. Nice guy, but according to John Mark, «gave me mis-​information about that mattress and the weight of people it’s mainly designed for.»
John Mark: Real Nice guy, told me Bruce was a good salesman but that Bruce gave me wrong information about the original mattress. John Mark gave me several options of what I was able to do, and to ‘contact corporate” to then facilitate the transcations.
Kevin: Works out of corporate. We emailed a few times — nice guy. Followed up with what John Mark said, but gave me phone numbers and emails of people (one I believe to be named ‘Oscar’) that I was told would help me, but they never got back to me.
Oscar: I believe that was his name (there were others, too, I forget their names). This was the name of the person Kevin gave me, along with his number. Tried him several times. No return calls, no return messages.
I also feel (I could be wrong, just my opinion) that I shouldn’t have to pay certain fees or for the next model mattress up, or down — because in restrospect, I was not only given a run-​around, I was given faulty original information and advice (see my original review below).
I was offered to do this and pay for another model, but then see above. I was given phone numbers of people who never were in, never returned calls, etc. After awhile, I just threw the darn towel in.
I am disatisfied with the mattress but feel eventually I will just have to buy a completey new one.
I have had to put boards in between the mattress and the box spring. This helps a tiny bit, but the mattress still has been sunk for over 3 years.
** If anybody wants to contact me further, I maybe open to trying again. But I would need more direct and professional help than being given email addresses and phone numbers to call. What should happen is a delivery truck be scheduled for, and show up at my home with the next model up, free of charge.
That would be great customer care and service.)