Firestone Complete Auto Care

I have brought other vehicles here before and never had that much of an issue, until today. I brought my ’86 Mercedes 190e here for a replacement of the fuel pump, accumulator, and check valve. As well as some other minor work. Keep in mind to replace the fuel items mentioned previously, it is a very staging forward repair and the parts are very easily accessed from the underside of the car.
When they called with the quote, the parts alone were a 70% markup from the cost directly from Mercedes Benz (which is literally two blocks away). 70%!!!
The labor was somewhat reasonable $ 480. Parts were $ 1972! Actual parts cost (verified by Mercedes) roughly $ 1200. $ 700 markup.
I asked them about different part sources knowing the parts donor cost that much and the answer was «we don’t do that.» I asked if I could bring parts, «we don’t allow that. We have to make money». I’m all for a company making money, but 70% markup is ridiculous.
So, they lost the business and another shop who offered a reasonable quote is getting it.

Have gone here a number of times for oil changea and they always manage to find hundreds of dollars of recommended repairs or maintenance that’s not needed. I recently called ahead to get an oil change, and was told to come right over that they had a technician that was free then when I arrived 10 minutes later the guy was gone. Time to find a new place to get my oil changes done.

On the way home from work, I suddenly saw smoke billowing from the engine of my van. I pulled over and figured out there wasn’t actually a fire. I assumed there was a radiator leak somewhere but really had no idea.
Anyway, it was 7pm on a Friday night and I had a big weekend trip planned. Unfortunately, every mechanic around was closed including this one. However, This shop answered the phone and the manager, Mo, said he would ask his mechanic, Tim, if he would stay. They both ended up staying and both worked on the car. A part was needed from a dealer but it was too late for delivery. Tim got in his car and went to pick it up himself. It was a 2 hour labor job, but because both worked on it they only charged me one. They stayed until 10pm and my car was ready for the weekend.
In 3 hours I went from panicked to very grateful. Not many shops would do this.
Thanks Mo and Tim!

Took my car for an oil change and because my cigarette lighter inside the car needed to be replaced. They didn’t even look at the lighter, but listed off 10 things that needed immediate repair. I hate high pressure car repair places, especially after they don’t do 1 of the 2 things I brought in my car for.

Went to price tires for my Toyota Tundra. On the side of the building they list two brands in particular, Firestone and BFGoodrich.
When I told the clerk what we were looking for, and gave him the dimensions on my truck (285 65r18) I was told they do not carry low profile tires, in a manner usually reserved for a maitre d working at a french restaurant requiring tie and jacket. Good, that’s not what I was looking for.
He told me they can not even order that low of a profile tire. I pointed to the truck, a four door CrewMax with a 2 inch lift, hardly something low profile and he said that they don’t make tires that size.
This became all that much more interesting when I went closer to home to a tire dealer that carries BFGoodrich and they had at least three different brands, including BFGoodrich, that came in that size.
Sorry guys, you just lost over $ 1500 in business at the very least.

This place is ok for Oil Change and getting tires, but everything else is expense and not worth it at Firestone. When it comes to customer service and mechanics, this place is all right, occasionally they will try to sell you things that you don’t need. You just got to say no thanks and move on.