Harbor Freight

My husband and child ran out to pick up some Chinese takeout, but they were left stranded in the parking lot when the battery in his key fob died as he unfortunately, has a keyless ignition.
He walked over to your store with our child and tried to purchase a replacement battery. He was not there to peruse your aisles or stock up on light bulbs. He explained his situation, but they were flat out refused help or services by your employees. He was told that there was nothing they could do and they were closed.
Really? It was less than 10 degrees outside and he was with a young child. I’ve worked retail. I understand how you don’t want customers coming in after you lock the doors and close the books. However sometimes in order to be a decent human being that means having to be inconvenienced because someone in a worse situation needs your help.
He then literally ran to Home Depot which was farther away and also closing. The employees at Home Depot were actually compassionate and accommodating. He was able to purchase the 3 volt battery.
Maybe I’m expecting too much out of a business or people in general, but needless to say it was a really shitty experience with your store and I think your employees actions were disgusting.

Harbor freight, it is what it is, you got to take the good with the bad. What upsets me is When I buy a small compressor the night before, returned the next day with a receipt to exchange it, because of missing parts and the lady wanted to charge me the 20 percent Discount. Roughly $ 4.99 to do the exchange. I refused and she grabbed a coupon and scanned it. She sent me on my way with a replacement. She was visibly upset.
This is a 12 V 100 psi portable unit, item number 69 284.

You will be hard pressed to find a better selection or cheaper prices on tools. They do suck a little bit about their return policy, but for the most part this place is great.

Great place. Handy persons paradise!
Where else can you buy a tool with a quality that rivals Craftsman on half of the stuff, break the dang thing because you are an idiot, and get a new one for free. Long live Pittsburg Tools!
Shop carefully, some stuff is junk, but what do you expect. Have you been to a department store lately, same situation.

I go here when I need a cheap quality tool that will last for a while.
I would have to say that some of the items can be junk but the hand tools are actually really descent.
I have gotten allot of good coupons in the paper for 20% off many times also.
I used to work at the location on West Florissant and this place is 10 times better. It has allot of room and is well maintained.
Keep up the good work.