U.S. Bank

This location has the best customer service! I love the way everyone treats you. They are fast and clearly love their jobs and it shows. Way to go guys!!! I’m always a satisfied customer 100% of the time. Thanks!

Usually I wouldn’t think to write a review about a bank but I feel like this place is such a joke I have to. I have been with US Bank for years and have never had any issues. Since moving to st Charles, however that has changed. I’ve only actually been inside of this bank twice to speak with a banker, however, both times I was treated very rudely… and it was two different people (older women). Also, they have 2 ATMs outside that seem to rarely work. I have had to go to the US Bank ATM at QT numerous times because neither ATM was functioning. The tellers in the drive through have always been nice, though so there’s your silver lining. I will be switching banks soon.

It turns out that the bank I normally used in New Orleans (Capital One) doesn’t have locations in the St. Louis area. This wasn’t really a problem other than wanting to be able to make a deposit of cash/​check or using an ATM without paying tons of fees. So, I decided it would be a good idea to open an account with a local bank to take care of just those problems.
Since I work normal office hours I had to visit on a Saturday morning. Despite there being few people in the lobby or the waiting area I still had long wait, about 45 minutes to talk to a banker. When I finally sat down with someone I explained I wanted a simple savings account just to do deposits, ATM use, and it had to be able to link online to other accounts. The banker helping me didn’t quite understand that last bit and didn’t know about their own bank’s online capabilities. Also they kept trying the hard sell for a checking account, debit card, and credit card.
When I opened the account it was explained to me that new accounts (less than a month old) that have large check deposits will not have the full deposit available until the check clears. If I deposit $ 1000 only $ 200 will be available for five days as the check clears. That isn’t really a problem. A week later I deposited a large check, like more than the size of a paycheck. That weekend I went to get some cash from the ATM only to find every transaction rejected. I tried going online to see what was wrong and found my online account locked. Was I the victim of identity theft? I called the number on the screen and when I finally talked to a human I was informed I needed to talk to the Fraud department! Of course, they’re only open on a weekday. Two days later I’m on the phone and find out that rather than only making a portion of my deposit available my entire account was frozen for ten days. That’s right, because I decided to deposit money into my account EVERYTHING i had with the bank was frozen for ten business days. Good thing I didn’t rely on a debit card or use their online bill pay.
First chance I got I closed my account and moved to another bank.