Mr. Rooter Plumbing of Franklin County

When visiting family, you try to be the best house guest, but sometime there are events out of your control…
After several unsuccessful attempts to resolve the «situation» — we searched the internet for a service provider that offered ²⁴⁄₇ (including weekends and holidays) for help… called Mr. Rooter of Franklin County. The answering service was quick to answer and very helpful; and reached out to the local provider to call us directly to schedule the service.
The local provider called right away, I explained our «emerging and overflowing» situation, but because the household had other toilets available, she did not feel the request for service warranted a technical visit until Tuesday (48 hrs later). I attempted to explain the number of «users» in the household vs. number of toilets was not an adequate ratio. I then asked if she had any DIY recommendations to help alleviate the clog in the mean time, which she pretended to not understand the question.
Thinking MAYBE she was attempting to save me money, I inquired the cost associated with having a technical provider come out to the house (as it was late) and the difference for weekends — ((as the guest, I was willing to pay)) … but she still was not willing to schedule service. I asked if technicians /​plumbers were available… they were, but she still was not willing to schedule service.
I don’t get it…
#1. The advertisement for Mr. Rooter states ²⁴⁄₇ weekends and holidays
#2. Who is this woman to qualify my event as an emergency or non emergency; or what warranted a technical visit or not
#3. If I am attempting to purchase for a service advertised and offered, why would she not provide
#4. How is purposefully allowing a plumbing problem to sit 48+ hours the best alternative
Anyway, if you are reading this advertisement in an attempts to find a quality service provider, keep searching! Mr. Rooter of Franklin County is pretty shitty (PUN INTENDED) — and the lady who represents the local franchise, she’s a fucking asshole!