Reflections Auto Body

I really want to give this a 5. I want to give it a 5 because they do excellent work, they are very friendly and communicative and willing to bend over backwards for their customers. I only ding them here because I was told I would get a call back to get a tiny amount surface rust removed from the back of my vehicle. Originally I wanted them to do that when they fixed the other issue, but there was a miscommunication that I am willing to take the hit on. But after mentioning that I would also like that done, I was told it wouldn’t be a big deal and that I would be contacted after a rental became free for me to use. It’s been months now and I never did receive that call, so I went elsewhere to have that service performed. Other than that, I would recommend the work that Reflections does. It’s exquisite.

I took my car to Reflections after a front-​end damaging accident at the recommendation of a friend and because they are an approved shop for my insurance company. They offered a free loaner for the 10 total days they had my car, where the Hyundai dealership was going to charge me $ 30 per day.
On my first call to inquire about service and the loaner, I was quite pleased with the friendly voice and helpfulness of the person on the other end. When I brought the car in later that morning, the manager seemed to already be expecting me – with the forms ready and the loaner ready to go. I was amazed at how simple it was. Reflections dealt directly with my insurance, which was nice, and when I called to check on the progress they were very helpful.
I picked up the car today, and not only did the body work look perfect, but they had vacuumed and cleaned the entire interior of my car, which they weren’t even working on! The outside was washed too, they gave me a small jar of paint to match the car for touch-​ups, and there is a lifetime guarantee on the work. I’ve had a few bad experiences with car repair, particularly it seems, many of the chain shops seem to prey on women, using fast talk and tricky wording to get you to approve extra services when you are doing simple maintenance.
Anyway, in contrast, my whole experience at Reflections was good, and I will recommend them highly in the future.