Enterprise Rent-A-Car

I am happy with their service, Just make sure if you need a pick up to call ahead and make sure you are within their service area. I had an issue but it was resolved after making a complaint to corporate. I do like the staff that works here, GREATEST staff and most professional and very well trained service reps. If you own a service based business you may want to come to this business and watch them deliver great service and put on a sales clinique as they know how to push those GPS and insurance contracts. The saleman got a lot of info from me and then tailored his pitch on why i need a GPS right to why I was renting a car and when I declined he didnt go nuts… simply moved on. I like it and appreciate good solid sales that is aggressive and strategic without being too overly pushy. Really good people they have behind the counter delivering solid and trustworthy service. I am not real happy that you have to get corporate involved in order to get a pickup beyond 10 miles of their service area though which is why this is only a 3 star.

They had four on the ball men behind the counter helping with reservations which made it nice to get in and out of there; however, their computers were down that morning and they had to do a handwritten contract. No issues though. Thanks!

This business is a franchise so this review doesn’t necessarily apply to each of their locations and is very definitely meant for this particular branch.
My wife reserved a specific car online for a future pickup date (the next day). The online system guaranteed us a specific price. Well, when we showed up for the car not only was the salesman ‘conveniently’ unable to figure out how we were bid the price and instead tried to gouge us for a fee which was twice the amount we had reserved but even the model car we had reserved wasn’t even at the lot!
The salesman was incredibly rude and unhelpful. After 30 minutes of arguing the point and showing them our printout of the reservation they FINALLY gave us the pricing we had reserved but for a much lesser car.
In addition to that, our Salesman-​of-​the-​year was a complete jerk about insurance policies. Trying to again, gouge us for their insurance policy which would have been more per day than the car rental itself! I was about ready to call my insurance agent and have him talk to the idiot to prove that our policy covers rentals! Eventually the guy backed down and gave us the keys.
And last, but not least, the car they let us take had a distinct cigarette smell. Now I understand that it is their policy to require customers to not smoke in the vehicle. Which means some other customer broke that rule, so that isn’t their fault. But! They could have taken the time to actually do a decent job at getting the car cleaned! Isn’t that what the whole… deposit…is for?
Sorry guys, you have no excuse. You’re just greedy and lazy.

If you need a car for your vacation or for any other reason, I would highly recommend this Enterprise office. I was in a car accident and the picked me up promptly from the body shop with a friendly driver and the experience got better all along. They worked efficiently with the insurance company, they were fast and got me on my way quicker than I’ve ever seen. While I was in the office picking up the car and dropping it off, I was able to watch and listen. They greet people immediately when they walk in the door, treat them with kindness, respect and professionalism. They make every effort to upgrade the car you get, offer you any and all specials available. I heard Ryan (I think he might be the manager) telling someone on the phone that he didn’t have a truck available for a one-​way rental at a good price, but told the caller to try their airport office for a better deal. Ryan was really good to me and just plain nice. Then I got to work with Nikki (Nickey?) and she, too, was absolutely focused on customer service. Nice nice people. Good cars, great service. If you have a chance to rent from them, you won’t be disappointed. p. s. their rates are great.