Stephen Wade Chrysler Jeep Dodge Ram

Brought my FIAT in to be aligned serviced and a few other things checked up that I thought were going on with my baby. The mechanic that I worked with checked over every inch of my car and was very honest about everything. He went over every detail and explained everything he did. I will never take my car to anyone else other than these guys! Love Stephen Wade Chrysler Jeep Dodge!

It’s unfortunate that this cannot be a five-​star review, as all the others are. But, this is a fair and accurate portrayal of my experience with this dealership.
I inquired and subsequently purchased a «certified» pre-​owned Ram 3500 Mega Cab DRW I saw on
. I reviewed the provided documentation that was sent to me, given that it would be a long-​distance deal, and the vehicle would be shipped or delivered to me. I asked what I thought were appropriate questions, and was given polite and reasonable answers… That is, until there was no risk of losing the sale.
Upon delivery, I was informed by the driver that he was only provided one key to the vehicle. Hmmm…, interesting, I thought… So I asked my salesperson if maybe there had been some mistake. The response was cordial, but offered no room to negotiate for a second key. By the way, keys for the vehicle are $ 350 apiece, and the vehicle must be left at the dealership for the day. Oh, and of course the «wrap» extended warranty doesn’t cover that, or the rental car while the truck is at the dealer. This prompted me to review what is actually covered in the $ 3,500+ warranty, which was unbelievably disappointing– I will be calling SWCDJ to cancel the coverage this week. Which also prompted the need for $ 700 GAP coverage due to a financed amount greater than the value of the truck– despite «wholesale», non-​negotiable pricing and a considerable deposit! Fortunately, the extended warranty and GAP are both cancellable and refundable, which I learned during my text exchanges with my sales rep. The sales manager at SWCDJ should be very proud, as he was factual and reasonably polite, but didn’t give an inch on trying to resolve my small
issue with the failure to disclose that the vehicle lacked a second (and very expensive) key.
So, what started as a great experience and what I thought was an excellent price for the vehicle, ended up being marginal at best. The old adage is true, even with a reputable dealer and a «certified» vehicle– Buyer Beware!
For anyone considering purchasing from SWCDJ, ask questions! Lots of questions. Even if they seem absurd. (i.e. Does the vehicle have a spare tire? A lug wrench and jack? That sort of thing.). Once the paperwork is signed, satisfaction after the sale is of minimal concern– at least on an internet, long-​distance deal.
Needless to say, won’t be dealing with or recommending SWCDJ to anyone– all over a $ 350 key, and a day at the local dealer.
***So, within 24 hours I got a response from SWCDJR. I thought initially, «Wow, these guys do care!» Well, it’s been a week since I replied to their response, and I haven’t heard a thing. Maybe the genuine concern I detected was their typical «canned» response to a negative Internet review. As it stands today, no attempt to contact me to discuss options. And, no progress on getting refunded for the amounts paid for the pathetic warranty and GAP insurance, even though I spoke with the finance manager and he promised an email with docs attached to sign and return. So far, no email.***

We went into Steven Wade Dodge to test drive a vehicle with absolutely no intentions of buying one. Several hours later we were purchasing a Dodge Journey. Our salesman Mitch was wonderful and made it easy to make a decision. Our deal was a tough one but they worked very hard to make it work. We would definitely recommend our salesman and the dealership to our friends and family.

I have bought two used vehicles from Stephen Wade and had the best experience with both purchases. Very professional. Not a lot of back and forth with the deals. They are honest and their service dept is great. The financing person was quick and very informative and I am very pleased with the time taken to get me the best deal. The condition of their used vehicles is excellent and have had no problems.

My Ram 1500 broke down midway between California and Colorado for work and I had the good luck of having this dealership being the closest one to me when it happened. Ben in service arranged to check out my vehicle first thing the following morning (they were just about to close when I called begging for help) and even called the hotel down the street and arranged a room for me at their special rate. The truck was unable to be repaired quickly due to it being a significant issue with the engine (failed oil cooler), so Ben went out of his way to make sure I had a big enough vehicle to get me and all of my work gear to my destination on time. I was on the road by about noon that day and was able to keep all of my work on schedule. If this had happened near home I basically would have been told to take a number and wait, and I would have lost thousands of dollars in business and been strung along for days. I can’t vouch for them strongly enough and I’ll probably end up flying into St George in a few years when it’s time to get a new truck just because of how good these guys were.

I bought from Stephen/​wade because they gave me the best deal. Better than any dealer in Phoenix AZ
I first worked with Stephen/​wade while visiting St. George and almost got a jeep from them (didn’t because we figured the back seat was too small for a large baby seat) They asked if maybe I wanted to look at other dodge trucks/​suvs. I told them no, not interested. After talking to friends than own newer dodge vehicles we decided to look at the RAM 1500. Deciding what we wanted we tried 3 different Dodge dealers here in the Phoenix Valley. One dealer didn’t have the V6 4×4.The other 2 dealers were a joke! 1 dealer said he didn’t want my truck as a trade in and then didn’t even ask if i wanted to buy the truck I test drove AFTER I TOLD HIM I LOVED AND WANTED THE TRUCK. The other dealer wanted to give me way way under KBB for my trade in and the sales guy kept trying to sell me a truck I didn’t want. Both dealers told me it’s hard to sell a Toyota Tacoma, that’s why they didn’t want my truck. I called Stephen/​wade to see what they could do for me. They found the truck I wanted. For over a week we worked out a price and deal. Brian and the other staff made it worth my time and money to drive 8 hours to buy my new RAM truck from them!