Blue Cat Motorcycle

I’m really surprised at all these bad reviews! Blue Cat is a great shop and Ryan Scott is a decent and reasonable human being. Some of the other reviewers seemed passive aggressive, as if they expect business owners to coddle them. Well, the customer isn’t always right! Ryan will give it to you straight. He’s a real person, not a customer service robot, which is something I personally appreciate. Also, he is passionate about what he does and is involved in the local community and scene. Anyway, don’t listen to these other reviewers and check them out for yourself!

I’ve really gone back and forth on this company. But you’re a big kid and you can judge for yourself.
1) I took them a 1973 Honda CB450 that I had taken apart and that was in several boxes
2) They checked it all over and gave me an estimate for putting it all back together, and it seemed reasonable
3) When I had scraped the money together to have them do the work, I took the bike (in boxes) back to Bluecat
4) The new estimate was more than double the first, and Ryan gave me the reason that the mechanic who did that first estimate no longer worked for him
5) I pulled the trigger anyway, and Bluecat put the bike back together over the next year. Yes, year.
6) I had several issues after I got the bike back, some real frustration, and wondered aloud to Ryan if maybe I wasn’t the right kind of person to own a vintage Japanese motorcycle — he didn’t say «no»…
7) During one particularly heated telephone exchange, when I had broken down within a few days of getting the bike back from them when it had broken down before that, and I really felt that Ryan should go to where the bike was broken down and retrieve it, he said a couple of really unkind things
8) My advice, if you can call it that, is this: maybe owning a vintage Japanese motorcycle is for you, and maybe it’s not — but Ryan isn’t going to go easy on you while you’re trying to figure it out.

To call the owner, Ryan Scott’s skills as a mechanic amateurish would be an insult to well-​meaning, careful amateurs everywhere that routinely do decent work. Ryan Scott and his uncertified employees at Blue Cat are, in my most conservative estimate, incompetent and, worse, without concern for their incompetence in disdain of the customer’s trust. They do not value the customer as a human being who’s property is being entrusted to their care. In fact WHEN they screw it up Ryan will actually scream in your face, spittle and all, because his workmanship was faulty, because he left your key on and drained your battery, because his shop scratched your tank, because they disassembled the machine and LOST parts, because he miswired your repair and fried your electrical system, or because he didn’t use loctite and your bike rattled to pieces where he did the work. This guy should be behind bars or cleaning public toilets because he is patently unfit for anything requiring mechanical intelligence or respect for other human beings. If you hate your machine and want to pay 3x as much to have it ruined as any other shop in town will fix it for, then you’re just the chump Blue Cat relies on to remain operating.

I wish I would have seen these other reviews before I brought my bike here. I’m glad my experience is over and that I never have to go back. The owner is a bit of an a**hole to say the least. Had my bike for over a month, which he even said he could care less how long they had it. Spent over $ 600 more then the actual invoice they sent me in the first place. Complete rip offs. After reading the other reviews, their experience seems to be almost identical. Do yourself a favor and go somewhere else.

I have had a motorcycle worked on and purchased parts from them.
Every experience dealing with them was terrible. From the condescending conversations, service performed with out approval, outrageous pricing for parts, to the sheer incompetence of losing existing parts.
I’m done, done, done. Never ever going there again. Not even for the boring third Thursday’s meet.

I know this place is bad, and I’ve never even taken a bike there. I enjoy their «Third Thursday» event quite a bit, so I went up there to ask a couple questions and get some estimates. After spending half an hour trying his best to humiliate me with a trivia contest about old Hondas, the guy at the desk said he couldn’t give me a quote and that the work I wanted was stuff I should just google and do myself. If I wanted to do it myself, I would.

Took them 5 weeks to replace a set of forks on my bike. They did not communicate with me at all during this time frame until I called to inquire as to why it was taking so long. The owner got very defensive with me and still never followed through with keeping me updated on the status of my repair. They had me buy the parts in advance, gave me a repair bill, and added an extra $ 15 to the repair bill when I came to pick up my bike for an extra quart of «fork oil». that’s some expensive oil. Avoid these clowns at all cost! expensive, long lesson learned!!!

We bought a scooter from BCM a few years ago. When we brought it in for an oil change the next summer, it ended up costing $ 78.00. Way to much. But now they claim they don’t service scooters anymore so that doesn’t seem to be a problem anymore. Unfortunate.
The shifting business model has been frustrating and I hope they get the kinks out soon. I wish they upheld their earlier business and customer obligations.
They are local and seem to want to be a part of the neighborhood and small bike community.

I know it’s 1 star and feel that’s a little harsh. But, wait until they offer you to bring your ride in for the $ 100 shakedown. You’ll wish you walked away At $ 100. Warning served.

I brought my bike in to put on new directionals, handlebars, brake lights and a new seat. Essentially the beginning bolt-​on steps of a CB750 café conversion. It took them 5 months. I originally hired them for what I thought was their knowledge in how to put together such a bike; Like what handlebars work best with what seat and where to get the parts etc. After 2 months with nothing done they finally just said go out and get the parts myself and they’ll bolt them on, a process that eventually took another 3 months. I then had to pick up the bike the day I moved to CA, forcing me to just take it as-​is.
Of the items they put on the bike not a single thing works after 3 months.
— The new seat was installed using velcro tape. Just flat tape on the seat and flat tape on the frame.
— The new tachometer’s back-​light broke while they were installing it and tried to hide it from me on pick-​up. When confronted they said, Oh well, send it to the manufacturer to fix, even though they admitted breaking it. After 1 month of driving, the tachometer has stopped working all together.
— The speedometer stopped working after 2 months.
— The installed brake light worked only as a running light, as a braking light never. It was attached to the frame with a rubber C-​clamp that slipped going over a bump sending the light into the rear tire while driving, shattering it completely.
— After one month the rear blinkers have stopped working.
— They charged me for two sets of handlebars because they changed their mind on the first set but still charged me for them. They then forgot to give me the removed handlebars when I picked up the bike.

— I had to go back twice to recover parts they removed from my bike. This included my rear fender with the license plate still attached to it.
OH and this is the best part! The you-don’t-know-crap hipster attitude, the impatience, the annoyance at any questioning of their «vision» etc. Awesome to deal with when your bill is over $ 1000. All in all a waste of money.