CenturyLink Store

This is hands down the worst internet customer service I have ever experienced! The Internet service itself was awful. I had better signal while not logged in! The rep came out to my house twice in 6 months and I spent hours on the phone trying to better the signal. It didn’t work. I have never been disconnected from customer service so many times. I have also never paid for a service where the company cared less about their clients. I finally canceled my contract and am very happy to say I will never have to dial their number again! I wouldn’t recommend this company to anyone.

The worst customer service available anywhere. Long Long times on hold, «we will take care of it» is code for go away. It is so bad, I am writing a review, which I never do. Run and hide.

Wtf is wrong with these people here??!
I mean seriously. I sign a contract for $ 29.99 per month for one year. My bill is $ 80 the last 4 months of the year. They then say they will credit my account starting the next billing cycle for the overage they charged those four months if I sign for another year at $ 29.99. Okay, that sounds fine, I’ll have some credits on my account. Shame on me.
The next billing cycle the bill is $ 46. That does not look like a credit to me. The billing cycle after that, my current bill, is $ 134. I only have internet service. I know that I was not taxed $ 104. I do not understand why I have to call every month because they cannot get this shit straight.
This company is awful. I need to find another internet provider in Maplewood. You are warned, beware of Century Link! They are not competent, and honestly the connection isn’t great. I’ve had multiple issues randomly not being able to connect, and they still triple charged me for it. RUN.

They tricked my parents into extending their service with them, without giving enough information and now they want to get a $ 200 cancelation fee. The Customer Service is awful. My parents are paying even more than what other companies charge for flat-​rate telephone service. This has been a huge headache. Avoid them for your own sakes!
ps. They are paying for 20Mbps but the download speed is 12.7Mbps and sometimes a little bit more up to 13. somethingMbps

I had somewhat unreliable service in general from Century Link in St Paul, and when I wanted to watch Netflix, it was terrible. It would hang and have to rebuffer half a dozen times times an hour. Usually it just took a minute or two each time, but at its worst, it took 90 minutes to watch a 42 minute program — I know because I kept a journal in case they wanted to give me grief for leaving them early. It seems pretty likely that they are throttling Netlix.
Comcast is also a horrible corporation, and their internet service is a little more expensive, but saving the frustration made it worth the change to the evil monolith.

Now to top it off, I called to get an address I can send a letter to and I get a supervisor Brian on the phone and he in a very condescending tone kept telling me «there was no address, and sorry but its already paid, and there is nothing we can do». So I will have to find an address on my own considering Century link will not provide one.

It feels odd to be writing a review of the phone company… probably because most people outside of Washington and Wall Street believe internet should be something that just happens. Like water, gas, and electricity. Unfortunately, in CenturyLink’s case, that is not the case.
We had 8mbps ADSL and while the speed was substantially better than the 1.5 option, it consistently tested at between 3 and 4. The connection was consistently spotty and Friday/​Saturday evenings were the worst. Sometimes it was just downright unresponsive. Sprint’s 4G is often better, and that’s saying a lot.
It’s even more difficult to like CentyryLink because their service is terrible. Mind you, everyone I talked to was nice and they clearly have some hard-​working people, but their system is just not set up for success. Mind mindbogglingly-​annoying voice prompts. A dozen numbers to call for anything. If you have a technical question you have to go through a self-​diagnostic tool requiring your account number, which is very difficult if you don’t know your account number and can’t log into self-​service and there are no agents because it’s Sunday. Oh-that’s right– they have no customer service on weekends or after 6 p.m.
We ended our service after our router broke, and faced with the cost of a new one we determined it’s the same price for 25mbps with Comcast. I’m not expecting better service, but hopefully the connection will at least be dependable.

No customer service on weekends. 3 weeks to get service set up. 3 months in and I’m ready to dump them…

As a former cable company employee I was Leary about switching to centurylink as I was concerned about the Internet speed being too slow for my needs. I am glad to say that I am happy with the speed my Netflix streams in HD just fine. The installers were amazing and called me proactively and gave me their mobile phone numbers incase I had any other questions. Rick and Keven were great. I can see where my former company needs to do a lot of work on the customer service end.

Truly an abysmal company.
I was tempted to try CenturyLink’s DSL service because a promo deal offered faster speeds at a cheaper price than my current arrangement with Comcast. I ordered the service online. The ordering process was simple, though it was not until the end of the process that I was informed I would have to prepay $ 35 via credit card for «setup.» This was contrary to other information set out on their website, but I paid anyways.
Within days, a box containing a DSL modem showed up on my door. A day or two later, another box showed up addressed to me, but with a different account number. Was I now responsible for two accounts?
I was able to get DSL up and running, but at speeds far lower than promised. CenturyLink tech support claimed the service was working properly and refused further assistance. I therefore decided to cancel my account and returned both modems, well within the 30 day free trial period.
After receiving confirmation of my cancellation from CenturyLink, I received a bill for the service I had canceled. CenturyLink Customer Service for billing questions is closed on weekends, so multiple calls were required. Once I finally connected with customer service, I was on hold for almost 45 minutes. A rep claimed that the charges would be removed and my prepayment refunded. I am waiting to see if this actually happens or if I will need to make more calls.
To make matters worse, I just learned that CenturyLink did a hard pull on my credit report before activating service. This inquiry, which will negatively affect my credit rating, was not authorized by me contrary to law. I’ve now had to incur additional time and expense sending certified mail to CenturyLink demanding that this inquiry be removed from my credit report.
It’s hard to believe, but there really is a company worse than the cable provider, and that company is CenturyLink. Ultimately, I was able to get my cable provider to better CenturyLink’s promised internet speeds, AND throw in some additional channels at the same price as I was previously paying. If you’re considering CenturyLink, my advice to you is AVOID.

I signed up for CenturyLink about 10 months ago. I bundled my service with DirectTV and my online quote came back at around $ 60 for the bundle. Great! That’s way cheaper than a certain competitor of theirs.
Unfortunately, starting with the first bill I received from them, I had to call customer service because there was a problem with the internet charge.
I understand that there are taxes on the services (though the taxes were a part of my quote) but my bill jumped from $ 60 to around $ 90. Every time I called I was transferred to person after person and generally it took close to 30 – 45 minutes to get the issue resolved. Problem solved? Fuck no.
The first «fix» was some «customer service rep» telling me that when I signed up for the bundle I did it wrong. He assured me they would fix it and credit my account.
The following month its WAY off again so I call back. A different person tells me that the first person that «fixed it» screwed it up and that I was supposed to be on a contract. This was wrong anyway because I specifically chose no contract when I signed up.
The third person tells me that I never submitted a rebate when I first signed up so they will credit my account for the rebate I missed. and so on and so on.
The DirectTV portion of my bill has been wonderful and has always remained the exact rate that was in my original quote. CenturyLink on the other hand has been awful. They are stressful to talk to and the reps for some reason repeat your name every half sentence the entire time.
I’m going to do this for you, Sam. Can you hold for me, Sam? Thank you for holding, Sam. I’m just going to write this up, Sam. How is the weather outside, Sam? Is that a hoagie, Sam? Are you going to finish that, Sam? Sam, do you mind if I have a bite, Sam? I’m writing this up for you, Sam. I’ll get this finished for you right now, Sam. Is it OK if I put you down for a moment, Sam? Thank you, Sam. You’re a very loyal customer but you’re not worthy of good service so we’re going to keep jerking you around, Sam. Is that all I can do for you, Sam?
Amy is spot on with the voice prompt thing. I have an easier time ordering enchiladas at a chinese buffet.
Their Customer service is awful, their promised price is a lie and no one there knows what they are doing. Can we just get an honest company for once, please?
I will now be looking for an alternative.

I was very excited when CenturyLink came to town, replacing Qwest. They proactively offered me a promotional discount to increase my speed to 20 mbps and reduce my cost. Wow, I thought — a company that really wants to please customers.
Except 8 months later I am still fighting for the promotional rate they promised me. I have called, emailed, tweeted and spent a good five hours of my life talking to these folks, and they insist the problem is fixed and then they blame me for not spending more of my time calling them and wading through systems. Just like the other review from Amy R., I kept getting transferred and the problem keeps persisting.

I haven’t written an unfavorable review in awhile and normally try to give places the benefit of the doubt, but my encounter with Century Link was just beyond irritating.
I called to get my bill straightened out. After speaking with 5, wait 6 people total, I think we finally figured things out, but I have to wait until their system updates so it remains to be seen.
Not a fan of the following:
— Having to explain my problem to 6 different people.
–Deliberately getting hung up on– the girl helping me made a sigh and hung up.
–Speaking to the supervisor who relayed all her comments with such an overt display of condescension masqueraded by that phony chipper elongated tone.
–Their automated guy who can’t understand any kind of response.
–The on –line chat option is ridiculously slow. Once I did finally connect, I was told to call in.
–Having to explain what they should be doing as part of their jobs. Come on, quit asking me if I can see it on my end. You should have the account pulled up in front of you.
— The endless transferring and incessantly being placed on hold.
— Let a person know that you are putting them on hold.
They thanked me for being a loyal customer for years. That could change. Come on Century Link, get your act together. It was far better when it was under the Qwest moniker.
Hold a huddle. Call in a LEAN team or some other customer service guru and get it together. There are many choices out there.
On a more positive note, the internet team has always been a pleasure to deal with. They have always processed and resolved my issues fairly quick which I do appreciate.