Enterprise Rent-A-Car

I use Enterprise for all my rentals — the team at JFK in NY is outstanding. The crew at St Paul Midway was nice but… car wasn’t cleaned out, it was touted as having auto-​start (it was –5 outside) but didn’t, and the manager said they were too busy to give me a ride (it was a Saturday morning with three staff members there, no other customers, and my destination was 10 minutes away — guess the ads aren’t entirely accurate).

The staff at Enterprise are always very helpful, courteous and efficient.
I was picked up, as advertised, and this service is invaluable to me, and
will continue to use Enterprise whenever I need a rental.
Thank you Enterprise staff!

I was a bit surprised by how friendly and efficient staff was at this location. Would be happy to use this location again.

The staff was very rude and unprofessional. I will never rent from this enterprise ever again. i did not appreciate the prejudice and the poor service i received. I love enterprise but do not rent from this particular one.

The staff was very nice and helpful. I rented a car when my car needed repairs that was supposed to take 2 days, but ended up taking 4 days. The staff here was very accommodating in helping me extend my rental. Would recommend this particular location.

Great friendly service. If going to airport, take a cab or bus. It is 7 miles away. Metro is in front of location but you have to take 1 hour loop downtown and back to get to airport. Also, you save $ 150 airport tax by dropping off at this location — a tip the Enterprise sales associate gave us. If he had recommended a cab/​bus instead of the metro, we would have given 5 stars.

I wasn’t going to say anything, but I received an email asking me to review this location. So here goes. You asked for it:
Owning a car is one of the worst investments you can make. I am convinced that if you live in an urban area these days, there are far better ways to get around than owning a car. Personally, I was paying nearly $ 400/​month on a car that started requiring very expensive repairs. Plus maintenance. Plus gas. I knew it was time to let it go.
I now use car2go and the metro in combination with my bicycle and Enterprise’s awesome weekend deals for longer trips and to get some shopping done. I get more exercise, and don’t get stressed out about sitting in traffic when everyone is freaked out by the weather. I also get to read more. Yay.
The staff has been FANTASTIC for the most part, and I am extremely grateful this office is near my home. I’ve worked with Danny a couple of times and he is very efficient, professional and kind.
BUT. And this is a BIG but. I was given a car recently that was vey dirty inside and on empty. No biggie. I’m not hard to please. I was just glad to have some wheels. I was a little concerned though, that my rep did not make a note of how stained the upholstery was when he gave it to me, that I would be blamed for it being so stained when I returned it.
What I didn’t notice was that there was fur all over in the back seat — which I did not even look at except for putting a microwave a friend gave me into the back seat. Upon returning the car, I was accused not only of having an animal in the car, but lying about it. The rep who checked me in insisted there was no way they would have given me the car in that condition and there was no way whoever cleaned it would have missed it.
I will mention here that I do have a 20-​year-​old cat who hates going anywhere in a car, is not social, and has been in a vehicle *maybe* six times in her entire life, only in a carrier, and has mostly white fur — see my photos for reference. The fur in this car was black and fairly coarse. I had absolutely no fur on my clothing — if you have a shedding animal it does not shed selectively. It sheds on EVERYTHING. I am also allergic to dogs. Not severely, but I am allergic.
The office manager begrudgingly «pardoned» me this time and told me there would be a flag on my account to look for pet fur because I supposedly left fur in the car. Fine. Whatever, jerk.
CLEARLY YOU MADE A MISTAKE. **ADMIT IT!** TALK TO YOUR PEOPLE ABOUT LOOKING MORE CLOSELY WHEN THEY CLEAN OR CHECK A CAR OUT. You’re human too. You’re not rocket scientists. You make mistakes. Your staff should be reprimanded. NOT ME.
The only thing I did wrong was I failed to look more closely at the interior for this.
Lesson learned.
I will go over the cars I rent in the future like a hawk and insist any flaws are documented. The rep who checked me out kept telling me not to take it personally. How can I not take it personally when you’re accusing me of lying?
And BOO to you entitled dog people who think your yapping little critter needs to go everywhere with you, including a rental car that you’re NOT ALLOWED to have your little precious ride in. You’re hurting others by doing this and lying about it.
I’m a little sad that what looked like it was going to be a beautiful relationship was soured by this. I’ll still use them, but not with so much joy & trust since I now feel like they see their customers as lying scumbags and they refuse to take responsibility for their mistakes.

The staff at this location is fantastic. They are attentive, professional, efficient and remember your name!
I’ve never had any problems and they have been very helpful when I’ve needed a car in a pinch.

First time I rented a car and not for vacation purposes. I rented while my car was in the shop. I had a very nice gentlemen help me named Jim. I was so surprised with the type of car I was set up with and got it excited I was driving something nice. Overall satisfied with the customer service. Very quick and easy drop off. I would highly recommend enterprise and I will be using them again.

I rented two vehicles from Enterprise. One I rented here which I returned to the airport and another I rented in St. Louis Park and returned here. At the airport they pointed out damage to the underside of the front bumper. I guess the molding underneath (it was a white Ford Focus with over 34,000 miles on it; none of the white body was damaged). I honestly couldn’t tell what they were referring to but had to catch a flight. All I know is I didn’t hit anything and wasn’t in an accident. I couldn’t even see the damage when they pointed it out. Now I’m the type of person who would have red-​flagged if I did anything. Again, I drove the car very carefully, did not hit anything or get into accidents. You know how I could be so sure I didn’t hit anything? Because the tires were so awful on my car that I drove the highways at 40 miles per hour during the Minnesota winter.
I repeatedly told them that I didn’t do anything but they informed me I was on the hook, since «they had no record of the damage.» The woman at the airport said, «Hmm there’s not even a scratch or mark on the front bumper.»
Then I get the bill… $ 2,973.36!!! They had to replace the grill ($ 566.89), front bumper cover ($ 410.30), radiator ($ 261.68), condenser ($ 183.98), lower engine shield ($ 147.32) and a host of other things. I was christened into the world of rental car scams. Quick once over on your way out the door and eagle eye upon return.
Let’s go to rental number two. This time I was smarter (the damage report hadn’t come in, or else I wouldn’t have rented there). The car I got had damage on the front bumper. I took pictures in advance, got it noted in the paperwork, and felt pretty confident about it. I returned the car to the St. Paul location. End of story right? Nope. I get another damage report in the mail. For the front bumper damage that was noted in the contract. I called them up and they told me, «Oh we didn’t have the paperwork so we reported it.» Wouldn’t you think there is some kind of process where they check the paperwork prior to filing a report???
In short, don’t rent here. Don’t rent at any Enterprise. Think Enterprise owns National. Don’t rent their either. This is clearly a profit center for them. Stay away.
If you must rent a car, I recommend the following:
— Take pictures of your car (all over) both when you rent it and when you return it.
— Even look underneath the car, and take pictures. Same goes for the inside and even the top of the car.
— Be aware that they will look it over with a fine tooth comb when you return it. Protect yourself.

Great service, quick rental process, very good experience!