Tires Plus

All the staff is quite knowledgable. Had to get new brakes. Would go here again. And they didn’t overcharge.

Fast and great customer service! Went in for an oil change and new wiper blades. I asked if they could change my dome light for me, I had bought the wrong light bulb. They ordered it, had it delivered and changed it for me! Everything was done within a half hour.

Another positive experience at tires plus today. Had squeaky brakes and they were going to resurface the rotors to take care of it. The machine that does the resurfacing was off and made it worse so they put on brand new rotors. I expected to still pay the resurfacing cost because they were giving me a better alternative due to the mistake. But they did the whole thing completely free. To me that’s how you win customers, when you make a mistake (and everyone does) you go above and beyond to make it right. They consistently have done that for me.

Before today, I’d give them 5 stars! They do a great job, above and beyond what I expect.
After today, 1-​star. I made an appointment for an oil change today, got there super early, dropped my car off, and they were able to take it in right away. I left to run some errands and came back to find my keys sitting on the front counter, and not a soul in sight. I could however hear two guys casually chatting in the back. After a few minutes, I finally said «hello» and someone came out.
Does it bother anyone else that my keys were sitting on the front counter unattended, and not behind it with the work order? Not to mention that I stood in there long enough to snag a key and a car, if I wanted, and nobody would have noticed. I asked the guy when he came out of the office why my car key was sitting there and he told me it just got done. Ok, apparently not since I stood there for a few minutes and starred at my key laying there for the world to enjoy. Careless, inexcusable, and unacceptable. I hate to say that one experience ruins a great business relationship, but whether it is a Lexus or clunker, treating my property that way is a «One strike and you’re out» situation.

They do more than just check tires or perform tire services. I was surprised to learn that. I had my oil changed as well as my tires rotated. They did a routine inspection. The only reason my ticket was a bit pricey is due to the year and mileage of my car. I have been to other oil change services and probably Jiffy Lube may be the most inexpensive I have seen. This location has informative staff that were helpful. I did not have an appointment and they accepted my walk-​in. It was about two hours, but on a Saturday I was sort of expecting that to happen.
I will consider going to them again for some routine auto needs.