Trugreen

I signed up for TruGreen service. The weather finally warmed up and after giving it a lot of consideration, I decided to cancel the service. I called TruGreen customer service and was told they visited my home that morning. I cancelled my service and the customer service rep asked me to pay for the service, something around $ 49. I never received a call prior to the visit so the gate to the backyard was not unlocked. When I got home that evening, I found a service receipt that stated the lawn in front of the house and side of the house were serviced. The backyard is about 75% of my lawn, so this was ridiculous. I was billed $ 49. I sent customer service two emails, never heard back from customer service, but I did receive a call from the servicing tech, who apologized that everything wasn’t serviced. I told him if someone would have called me, I could have come over to unlock the gate, as I was only 2 minutes away. I called customer service on the phone. The rep said someone did call me, but there was no answer, so they put a note in my account records that said if I called, offer to spilt the bill ⁵⁰⁄₅₀. WOW, they made one call and didn’t try again? I checked my call log and found one call that COULD have been from TruGreen, but they never left a voice mail message. I told the rep the ⁵⁰⁄₅₀ split wasn’t acceptable, I should be credited the entire amount. I was told that since I cancelled my service that there was nothing else she could do. My recommendation, and it’s a strong one, is to STAY AWAY FROM TRUGREEN! The WORSE customer service I have ever experienced. I filed a complaint with the Better Business Bureau.

I wish I could give negative stars. I signed up for a «consulting appointment». No technician ever contacted to set up a plan. Instead, someone came over to spray something without notifying me.
I was charged $ 54.00 for a service I did not request. How could I trust this business again?

I have used TruGreen in the past with no issues. This year, however, was different. The technician did something that left a zigzag burn line throughout my entire side and front lawn. The grass is dead all along his path. He also did not do an application to the backyard. I know because a contractor working on my h ouse at the time observed him. They are due to come out to look at the lawn today to assess the situation. Regardless, the lawn is burned badly and unsightly. It is as though a 2 year old was left to walk aimlessly around the yard with chemicals with no regard for what they were doing. If you care to see a picture I posted one on the TruGreen Facebook page.
Update ⁵⁄₂₇ Just met with Kevin from TruGreen. Very professional. Seems the tech was new at doing applications. Kevin was honest and forthright. Good start. They will use a machine to replant grass. I will keep you posted. Anyone can have a problem. It is how they resolve it… let’s see how it goes.