VCA Feist Animal Hospital

I’m only giving this place a 2 because my mom said they were nice. I on the other hand DISAGREE. My mom and I had to put our 12 year old cat down. We went to vet, they took her back, did it, and brought her back in the room with us (I couldn’t bring myself to watch it happen). While they took our cat back the girl came in twice asking for my Care Credit info. When they brought our girl back and as our dead family member is laying on the table and we’re saying our goodbyes the front desk girl came back in a third time asking how much of it we gonna pay etc… I said ‘Jesus, isn’t there a better time to do this’? It’s been a couple days, but I am still so MAD right now. I understand that they have administrative details that need to be addressed, but they could’ve gaven us 5 minutes with our cat. I didn’t even feel comfortable staying saying goodbye to her after that. I felt that they were completely uncompassionate, insensitive, and unprofessional about the situation.

I started taking my dog here on the recommendation of another dog mom at the dog park. They have flexible hours and were conveniently able to get us in quickly for an unexpected ear infection before we were leaving town. Everyone in the office seems knowledgeable and friendly. They have been accommodating and have allowed me to be in the room during shots and such. They take every opportunity to personalize their care of animals!

First of all WAY TOO EXPENSIVE! Almost $ 600 to declaw.
Took my kitten for booster and rabies and I asked how much before I took him to make sure I had the money and was told $ 60. When I went to pay was told $ 104! Obviously I was surprised and annoyed because I had not counted on the extra money. If it’s law to conduct another exam before rabies shot them TELL me. Being surprised when you live on a budget is not ok.
I also waited almost 30 minutes. I will not be returning to this vet clinic!!! I’m sure there are others sad good that don’t charge so much.

Our chihuahua had severe diarrhea and vomiting for 18 hrs and we could not get into our Vet (it was a Sat and they were closing) so we went to Fiest. I WILL NEVER GO HERE AGAIN. The Dr. explained to me that it could be a number of things and there are numerous ways to treat it, but for now to just go home and return to the ER if she had any more vomiting or blood in her stool. She sent a can of I.D. food with us for. I was SO shocked that she did not give her any fluids or pills for the loose stool. I was concerned about dehydration and asked how much she should drink… she told us ¾ to 1 cup in a 24 hour period and sent us on our way with a bill. Guess it was Saturday and they were ready to get out of there… not sure.
We went home and our little one was still having severe diarrhea… not listening to what the Dr said, and THANK GOD we did not, we gave her tons of water to keep her hydrated. We were finally able to get her into our vet (St. Francis Animal and Bird) after the weekend. They seemed VERY surprised that our little one was not prescribed any meds or administered any fluids. They quickly ran blood test and administered fluids under her skin and took a fecel sample. They also sent us home with step by step instructions for the meds and new diet. We found out she had 5 PARASITES!!!
I WILL NEVER go to Fiest again… they don’t seem to care and they did not take good care of our little one. If you consider your pets to be part of your family… send them to St. Francis where they really care about owners and their pets and will leave you feeling informed and secure.

We took our cat there and were really impressed with Dr Thorsgaard & Dr Rose. Great business hours… very helpful as we both work during the day. We were seen timely, right at our scheduled appointment time. Very kind and sensitive staff, reasonable prices. Both doctors were great with answering questions and helping us understand our options. Tests were thoroughly explained, prices given up front, no pressure. I absolutely recommend this clinic.

We took our dog here based on their high rating on Angieslist. I haven’t requested a specific vet (not sure you can do that) but I’ve gotten Dr. Fassett twice and I think she’s great. She asked a lot of great questions and was very reassuring about some of our new dog’s hiccups as she adjusted to post-​shelter life. She didn’t push unnecessary tests, either, which I appreciate.
The front desk staff seem responsive and friendly. I’ve called them once when our dog was sick and they recommended a wait-​and-​see period before bringing her in since she was acting fine. And they were right! They seem to know pet owners’ concerns and are flexible and willing to talk to you on the phone.

This vet clinic is the best I have ever been at, from the receptionists to the techs to the vets. I had a very sick kitty for a year and was there multiple times a month, they are understanding, compassionate and knowledgeable. My kitty seemed excited to go here, he loved everyone!
I am sure I am like many others and my pets are like my kids so finding such an amazing clinic has been comforting.