Kennelwood Pet Resorts

I was a faithful grooming customer for years, however over a year ago the level of service began to decline. I began to notice that the Shed-​ex treatments on my Pomeranian were not as effective as they had been previously. Once it was so bad, that I wondered if they had given him a treatment at all and I brought him back in for re-​treatment. Then a couple times both dogs came home smelling «not-​so-​fresh» after their bath and grooming appointment. The final incident occurred when I brought my two dogs in for their monthly appointment and a couple days later they were extremely lethargic and showed signs of illness. I took them to the vet, and sure enough they definitely had kennel cough. I have two lap dogs (Poodle and a Pomeranian) that only go outdoors to relieve themselves and are never around other animals. When I called Kennelwood to tell them that they had contracted the illness from their facilities, I was told «Oh yeah, we had quite a few people call and tell us their pets were sick». There was no apology, no offer of a discount or anything. So not only did I have to pay over $ 100 for their grooming, but I had to shell out another $ 100+ for a vet appointment. That incident happened almost a year ago, but it was the last time Kennelwood got my business!

I am not taking my pet back here again. The first time I made an appointment I was told it would cost$ 55 for my cats grooming. When I picked her up I was charged $ 80. When I asked about the difference I was told their prices had changed. Prices don’t change in a matter of hours. In addition Bella’s face had been washed properly. Her eyes had not been touched. For some reason I decided to give them another try and made a second appointment. I asked specifically if I could have her sone in an hour or two as Bella gets scared if she is in a foreign environment. They said they can certainly do that. Three hours went by and I had still not heard anything. So I called to ask if she was read and was put on hold for 15 minutes to a yes/​no answer. I hung up and called again and was told she would not be ready for another 2.5 hours. I am just done with this place. Not taking my pet back here again!

I LOVE bringing my dog here, i first got her trained by Joey Morris who is absolutely the best trainer around. Then i started taking her to puppy play dates, which my dog LOVED. Since then i have taken her for day camp atleast once a month and she always comes home super tired so i know shes been running around playing all day. Recently got a shed ex treatment on her because she sheds like a mad woman and there are days where there are balls of fur rolling around. Let me tell you the best decision i ever made! When i picked her up she looked so cleaned up and shiny! And when i went to pet her fur wasnt sticking to my hand! I will for sure be back for that. Oh one more thing. Make sure to tip your groomer, i did because i know my girl probably was a big pain in the butt getting her shed ex done, she does not liked to be brushed! So i made sure to give my groomer a tip for the service!

I take my dog here for the shed Ex treatment. I’ve tried it a few times and each time he comes home still shedding like crazy and hair everywhere. I don’t think they throughly brush the dogs here. He almost sheds more coming home than going in! I think I’m just paying the $ 100 for a bandanna around his neck and a bath. I will be finding a better place.
Plus all the reviews about kennel cough going around there scare me.

Horrible place that I would not recommend to anyone! Took my dog for the «daycamp» so that he could be exposed to other dogs as well as new people. Trainer taught my dog to climb on an elevated space that’s it. Also, when the trainer brought out pup out to «show off» his skills, like normal my 4 month old puppy came running to his mom and the trainer popped the leash so hard it made him Unilocal out in pain. Oh and most importantly my dog also came home with Kennel Cough. Needless to say we will NOT be going back for his second week or utilize and further services.

The 2 stars is because the staff is friendly during drop off and pick up, and they processed my refund easy enough so they can obviously admit mistakes. Those are admirable qualities.
My puppy came down with kennel cough after only 7 days in the facility. I was never told that there was an outbreak, nor did I receive a call letting me know that she was displaying distress or illness. Instead I was told at the end of the day. Kennel cough, as many know, is highly contagious. Just as when a child is in daycare you don’t want them to stick around exposing other kids to illness the same goes for an animal. These are living, breathing beings, and owners should be informed of an outbreak of contagious diseases.
I did try and give the kennel a second chance. When picking my dog up she was covered in pee. If it would have just happened once, I would have chalked it up to her being a puppy, but this happened twice in one week. I find this disgusting, and unacceptable. It points towards the staff not taking her out enough… and it makes me wonder how long she was actually in her kennel versus the services I was paying for. (not the first time I questioned this, as she would come home rambunctious and ready to play. After a full day of training and ‘day camp’ which should have included from 3 – 4 hours playing with staff and other dogs, she should have been exhausted. She acted more like she did when she was home and in her crate for hours while I was away at work… but I don’t know as I was not there.)
The proverbial straw was that my son felt uncomfortable during the one-​on one training session. I explained to the trainer that my son was a high functioning special needs child. I do not know if the trainer got it. He may have heard, but didn’t listen. (I am sure he is an adequate dog trainer, but maybe not if you are going to have him work with special needs kids and their dogs)
In short, buyer beware. I would not recommend this facility to anyone. The staff seems nice enough, but it is not the cleanest facility around.

We kept our cat here when we went out of town for a long weekend. Overall, the cat was fine and we presume nothing out of the ordinary happened to him while he was here.
However, we dropped him off late on a Thursday afternoon and picked him up early on a Monday morning and somehow got billed for five days, even though he was only there for four nights. I figured we would have been billed for only four days as a result, but I didn’t ask and they didn’t explain that before hand. It’s not a bait and switch as far as pricing is concerned, but they could have been a bit more honest and up front about their billing practices. As a result, we will probably not use their services in the future, unless they are more forthright about their pricing.