Lou Fusz Chevrolet

The service department is full of liars and the service manager is a joke. I purchased a car in March of 2014 and I started having problems TWO months after that. I have a stack of papers on how many times I’ve brought my car in to them complaining about different things! My car locked up on the highway and started to decelerate, and no matter what I did I couldn’t accelerate. Trying to get over to the side of the road I was almost hit by a semi. Before this I had complained that my car was having trouble accelerating, that I had leaks of some sort, and that I was going through gas like I was driving a hummer. They kept telling me that nothing was wrong. It took my car being completely broken down for them to listen and realize I wasn’t just Taking off of work early to hang around there! They had it for THREE weeks! They towed my car and told me it was on them free of charge, and that all I’ll have to pay in service is my deductible. This was NOT the case. They wanted my deductible plus $ 100! I fought and argued with them only to end up paying for what I was told was FREE. It had an oil leak, a power steering leak, a broken throttle sensor, and a tracking problem. My husband picked it up for me and we noticed the headlights were very dim. We got home and opened the door and the radio and headlights would not turn off. Took the keys out of the ignition and they were both still on. We started the car up and and drive around the block, took the keys out of the ignition, got out, locked it, the radio and headlights were still on! I called the service department and had to leave a message because they were closed, I expressed my frustration and asked for a phone call in the morning leaving my name and number. I called the sales department and explained to the sales manager and he knew exactly what car I was talking about, even said «you know it’s bad when the sales department knows about your car troubles.» The sales manager got me into a rental and I left my car again. The next morning I did not receive a phone call like I asked, it was 3 days later when my car was done. I talked to the service manager and I told him I did not feel safe in this car, and all he could say was «the problems have been fixed.» And «we made it so you didn’t have to pay for the repairs.» And «that’s unfortunate you were on the highway, but it’s fixed.» He also said he «knew nothing about my car and would have to go through the history at a later date.» I get my car home and the lights flicker when I roll down my windows and they also go dim for no reason every so often. I’ve placed calls AGAIN to the service department with no answers. They should put me on the payroll, I’m there so much. Once again I have to take off of work early and take my car in, where they won’t fix a thing! So with that being said, unless you like rip off artists in the service department, don’t do business with these people.

I asked to have my brakes checked and the cabin filter checked as well and i left not knowing if either was checked or changed. It was just a very dry experience. Speedy but dry

Why does an oil change take 1hr 20 min every damn time? If it weren’t free, I would absolutely go somewhere else. Do you want to guess if I ever plan to spend money here? Additionally, your «27 point» inspection is a joke. First of all, no one ever reviews this for possible vehicle needs. Nobody mentioned the 60k mi service recommended by manufacturer. And further, when you check off on your sheet that my tires are in the green, yet have 25k mi on them, you suck! When you check on your sheet that my brakes are green and they have more than 60k mi on them, you suck!