Love ‘N’ Care Pet Farms

Brought my dog in for grooming. The man at the front desk was already unfriendly and impatient just a few minutes after they opened. The lady who did the grooming also had a bad attitude. The teenage girls working there were the only ones who had any sense of customer service. The facility is filthy, the cut my dog received was worse than the times I’ve groomed him (hack job with uneven hair, clipper lines all over the sides) and the nails were barely trimmed, if at all. I don’t know what happened during the time he was there, but my dog acted frightened to the point of shaking and then slept much more than usual for the week or so that followed. I’ve taken him to other groomers and he’s been fine afterwards. I’ll never return because the people running it are bad at what they do for a living and have no business owning any kind of business, the place is gross, they did an awful job, and they’re better off if I don’t know what happened while I wasn’t there that traumatized my dog.

Boarded my dog for 4 nights with this facility. Before hand I asked if I could bring her blanket, bones and a few toys for her so she could feel more at home. Also i dropped off ample food for her. They said of course and when I dropped off my dog they seemed very nice and professional and felt comfortable leaving my dog there for 4 nights for an unfortunate trip that my family had to make. I did find it strange when the woman was showing me the kennel she went to let out one of the dogs and it hid in fear… she went to grab it and she said «what are you doing its me I’m not —-[can’t remember the name]”— but I thought maybe it was just a timid dog… now I know it’s the owner the dog was afraid of… when I picked up my dog she wouldn’t come out of the kennel so the woman working there asked if I could come get her… this was after I had paid them of course and knowing something was up I went to get her and realized that the food I had left her was completely full minus what they had poured into her bowl 4 nights ago. Now keep in mind I left them my cell number as well as my fiancée ’ s number and was told I would be called with any issues. They knew I would be back after 3 nights but wouldn’t be in until after their closing hours so they had to keep her for 4. With a supposed person on staff ²⁴⁄₇ tending to the dogs I did not receive 1 phone call informing me that my dog wasn’t eating so she didn’t have to go another night hungry. After seeing her I wanted to get her home feeling that she had been completely mistreated, then I noticed that the blanket, bones, and toys that I had left for her had never been taken out of the bag… the same bag the food was in so they intentionally did not give my dog the items we left to help her through her stay. My fiancé was upset and called the facility and ended up speaking with the owner… after he had mocked her, hung up on her, and then when she called back told her it doesn’t matter because we weren’t there and our dog didn’t really need her toys I went up to demand a refund. He was a coward, didn’t look me in the eyes and said that he was sorry our dog didn’t eat. I told him it was an issue that our dog’s items weren’t given to her intentionally and he replied by saying that well she didn’t need them. I asked what he meant by the toys were useless since we weren’t there to play with her and he said that he has a bunch of dogs in their kennels with a bunch of toys people left that just sit there… I said «oh, so the other dogs here have their toys in their kennels» and he replied «well yea»… I said that’s all I need to know and left… there was no water in my dogs kennel, obvious neglect, and my dog is afraid to be around others when she has always been a sweet dog. DO NOT BRING YOUR DOG HERE… the strange mustache fellow that you get a strange vibe from is the owner. The way he talked to my fiancée shows that now only is this dog abuser uneducated and has no business caring for another life, but for him to treat a person like that… just think what this sick guy is doing to the dogs when no one is looking… in the process of a complaint with the BBB and the humane society… hopefully there is still a chance to save a few dogs and get this place shut down before more helpless animals are abused.

So I bought a boxer from here 2 years ago. When I took her to the vet for her first check she had ear mites, kennel cough and worms. The vet informed them about her condition and they notified love and care and they did pay for all of it. Holy crap though, I hadn’t even had her 2 weeks. I was told this wasn’t unusual for the puppies from love n care to come through in this condition by the VET! I adore my dog but I bought her more out of pity then anything. I know that’s not right but I couldn’t walk away. The puppies are kept in cages in the main room and they just pee and poop directly in the cages. The smell almost makes you want to hurl. I WILL NEVER GET another dog from here again.