Mid America Collision Repair

My wife and I have each needed to have service here and they were great to work with.
I enjoyed my experience and I found Brian to very helpful.

I was in an accident, insured through Liberty Mutual, who said that I could pick any local body shop to provide an estimate, but that they could provide me with the name of one of their nearby «preferred» partner body shops, which would simplify billing and the overall claims process. Like an idiot, I took that option.
This place is terrible. The actual body work seemed fine (not that I would trust myself to spot mediocre work), but they have zero customer service skills. The only person I worked with (by phone and in person) was the guy who handles all Liberty Mutual claims, Brian Gary. He was very argumentative, seemed to try to find ways to argue with you about things, acted like he assumed everybody was dishonest and trying to scam the insurance company (I wasn’t, I even wanted to pay out-​of-​pocket for some additional unrelated body work that could easily have been passed off as related, in the same area on the vehicle). My attempts to pay for additional work while it was in the shop turned in to a big ordeal with Brian springing additional costs on me, the story changing, him picking arguments with me, etc. I eventually told them to forget the whole thing. He was just an unpleasant, obnoxious person to deal with. But I picked up my car, and it looked good, so I was just grateful to be done with them and know that I would never have to deal with them again, and was only out my deductible.
Two months later I had my car in at a brake shop to look at a brake problem that had developed a couple months prior (shortly after the accident, but it never occurred to me it could be related). I was told that the problem was due to excessive heating of the rotors, most likely due to the accident. I contacted Liberty Mutual, who insisted that all diagnoses had to come from this body shop since they handled the claim (ask how much sense it makes to have a body shop diagnosing brakes). Contacted Brian by phone (he was immediately combative again, even before I introduced myself). He gets this tone like I’m trying to scam somebody, and says «Yeah, I need to contact the insurance company, I’ll get back to you in a few minutes». My insruance company calls shortly afterward and tells me to go screw. Brian finally calls back 3 days later, leaves a message explaining that there’s no way me standing on my brakes to avoid the accident (and the subsequent shock to the rotors on impact) could have caused the problem. He never once inspected the brakes or asked me to bring it by before going out of his way to contact the insurance company to tell them to deny re-​opening the claim.
Do not trust these people. They see their insurance company partners as the customer, and they see you only as somebody to screw over to keep their insurance company partner happy. There are much better companies around who can earn your business with good customer service and quality work.