AutoZone

With Pep Boys and Advance Automotive literally across the street you would think this place would be a little more helpful. I walked in and told them what I wanted. An old man (leaning on the counter) couldn’t bother to stand up (and look at me) or point me in the right direction. This is why I almost never shop here, customer service is memorable and not in a good way. Thankfully a younger gentleman noticed the lack of enthusiasm from his co-​worker came to my assistance. Cross this one off.

When I walked in, I thought I was in the AutoZone in NY where I usually shop; the layout was just about identical. That’s not a bad thing at all. What was bad — for me — was that they did not carry the particular item I wanted here. Had it been there, or had I needed any other items, I would have been quite satisfied — they have an otherwise good inventory and staff.
If you aren’t familiar with the traffic patterns in this area, you’re going to find it challenging to get into the parking lot if you’re driving south on Route 28 — hopefully your GPS will guide you.

This morning I went to purchase a filter for my car. However, I could not get the cover off to place the new filter in (I was in the parking lot of the store right outside the door) Of course, as a women I went back into the store and asked if there was a trick to getting the cover off. Neither men looked pleased to help nor even looked up at me. I decided to return the filter and as I was about to the young manager said you need to come over to this side of the register to return. What is the difference of two feet to the left or right of the register. There was not a single customer in the store. Is there a need to make things difficult for a customer? You just cant take the weightless filter and receipt and try be kind. Also, if the store has a policy to not help any customer place a part in a vehicle then that was all that would need to be stated. We buy most of our parts at this Auto Zone and Joe has been so helpful, he smiles, he goes above and beyond. I wish Joe was working this morning because if he was my visit would not of ended up as a return.

Autozone is consistently having good sales on Oil change kits, 5 quarts and an oil filter for of premium oils for under $ 30.00 It is on time with my oil-​change schedule so I have been reaping the benefit for the last year now.

A couple of months ago I decided to do the head gasket on my 1989 BMW 325ix. The head bolts needed to be torqued to 22 lbs. I purchased a GreatNeck torque wrench at Autozone for $ 29.99. You get what you pay for — junk. The wrench has a red sticker on it warning that it’s a «precision measuring instrument». What a laugher. It’s a large socket wrench that they sell as a torque wrench. I set the GreatNeck tool to 22 lbs and it never clicked, stopped, slipped or hesitated so the 1^st head bolt snapped in half stuck in the head. I worked on the project part time on the weekends. I was on my 3^rd weekend/​6^th day when the bolt snapped.
I will never buy another GreatNeck product again and I will never shop at AutoZone again.

I really like Auto Zone. They really do have great prices on car and truck parts. They rarely are beat by their competitors. Example: I needed shocks for my 53 Ford F100. Pep Boys accross the street told me that they would have to order them and it would cost $ 100 each.
Auto Zone had 2 front ones in stock and it was $ 25, and less for the rear ones.
The older lady who is the parts manager is fantastic and a real character who makes our visit fun and entertaining. She knows her job and does it well.