Boston North Limousines Airport Service

The experience I just had with Boston North Limousine was as horrible as all of the other reviewers recall. They are rude, unprofessional and combative. I was called at home at 9:00 pm and berated regarding my reservation. In my opinion, they are not equipped to handle the business they receive from Groupon and I agree with the other reviewer that most likely they are unreliable. I, too, will be getting a refund for my Groupon. My advise is to stay away from this company!

Worst customer service experience ever. Tried to use a «Groupon» with this company. Attempted to make a reservation on Friday, November 30^th for round-​trip transportation to and from Logan Airport (leaving Dec 13 and returning Dec 22).
Boston North Limousine”s response to my call: «Oh, you have a Groupon? We’ll have to call you back on Monday (Dec 3) to see if we can squeeze you in.» Monday came and went with no call back.
So today (Wed, December 5) I called them back. They had no record of my previous call. After some conversation they admitted that the person who I spoke with last week is out sick. I asked the owner of the company why no one else checked into it or called me back. He became agitated and said «I’m not going to search her desk for notes on a reservation.» Really? So I guess if someone at Boston North Limousine calls in sick, you should not expect the owner to make sure your reservation gets confirmed? To top it off, even when the owner finally agreed to make the reservation, he still would not promise that they would pick us up at Logan at the prescribed time. «Well, you might have to wait around for 20 minutes or so.» If I believed him that might be fine, but I just don’t trust this company. They want to run promotions with Groupon but are very unaccommodating and rude to customers who try to actually use the Groupon. Based on my experience, it’s clear to me that the owner of this business is rude, cocky and unprofessional.
At this point I decided that the «Groupon» deal was no deal at all. I called Groupon and received a refund. I let them know about the horrible service I received because I tried to use their Groupon at Boston North Limousines.
Do yourself a favor. Call a REAL limousine company. Boston North Limousines company is unprofessional and unreliable.

I made a reservation directly with the owner over the phone for a 6am flight out of Logan. I was to be picked up at 4:15am in North Andover. At 4:20am I called the company to check to see if the driver was lost. I was put on hold for about 5 minutes and then told that the driver messed up the time and thought he was supposed to come at 5:15am. I had to drive to the airport, and just barely made the flight. I paid $ 70 more out of my pocket to park versus the round trip car service. The owner said he would reimburse me the additional expense. I sent him the receipt and I have not heard from him. I would avoid this company.