Double Tree by Hilton

I usually like staying at Hilton, but this property seems to have been abandoned by the chain. I stayed with coworkers and the entire building smelled terrible– sort of like mold and wet dog. My coworker found an open can of crabmeat under his bed and there were what appeared to be blood stains on the sheets and several other questionable stains. On the day of our checkout at 8am, housekeeping banged on my door, walked in on me getting ready and told me I was supposed to be gone… At 8am? Ugh– I travel often for business and really do not recommend this place. It was also super creepy in a haunted hotel kind of way. Major disappointment, Hilton.

Our experience was generally a good one. Unfortunately this is not a new building which means that there are some issues: convenient plugs for multiple devices is one problem and rust stains being the two most obvious. The beds were comfortable, bathroom ok and amenities fine. The hotel can be noisy. The desk staff is great. the small bar off the lobby is open until ten but unfortunately the bartender didn’t seem to know how to make a martini. There is a breakfast buffet for $ 9.95 but we didn’t take advantage of it. Parking was good. The price was fair for what we got.

This hotel is clean enough and the staff is friendly. However, if you want to sleep, good luck. It sounds like you are sleeping outside on the shoulder of the freeway. It doesn’t matter what side of the hotel you’re on. The Internet signal is too weak to sign on to my VPN so I purchased the upgrade. The upgrade was no better. The breakfast consisted of your normal items but the potatoes were tater tots.

We got here very late, and front desk lady was very friendly, rooms are clean. Very happy with the service we received

This place was okay. After the first day I noticed one or two bug bites and figured it was nothing. The breakfast they had was okay… but hey its free. The next day i woke up with a bunch of bug bites on my back and it was very very itchy. The hallways smelled of cigarette smoke :/​. Also the heater would only make cold air come out and it didn’t work. When we checked in they gave me a big free cookie which was actually pretty good and that was one of the only good things about this hotel. Very disappointing.

Excellent hotel. Great location, entertainment right in the parking lot, Buffalo Wild Wings around the corner, and breakfast served any time of day at McD’s right across the street. Upon checking, the concierge noticed that they were not full for the evening and offered me a FREE room upgrade to the executive suite. Excellent service at a reasonable price. I would definitely come back again. Thanks!

I’ve stayed at a lot of doubletrees in a lot of cities and never had a bad time, until now.
First issue I noticed was that the bath tub was not clean. Housekeeping consistently left the room dirty, doing about 5 minutes of cleaning in my estimation. There is months of soap scum on one half of the tub. You can see the picture of the tub I uploaded in the pictures section. Obvious trash items like empty soda cans were left out.
I arrived late and wanted some food. There was not a room service menu but the guide in the room said that I could get food from the restaurant until11 pm. I went downstairs and they told me that they actually close at 10.
One day I went swimming with my son at the pool. The shower in the pool area has no water pressure and the handle is not intended for the faucet that it is attached to, so the temperature of the water is totally unpredictable. My son almost got burned by the water. The water pressure was very low as well.
One morning we used our Hilton Honors voucher for the one coffee + one breakfast item (for three people). We were charged for our «lattes» anyway (just coffee and milk, served luke warm). I waited half an hour for a cinnamon bun and two coffees.
I called the double tree complaint line this morning about my stay and so far nothing has been fixed. They did give me a confirmation number to call them back if nothing was fixed and I fully intend to do so. The previous good reviews make me think that this place went down hill suddenly.

I was treated so nicely after coming from an awful lodge down the street. It was right off the highway and I got a government discount so it only cost $ 80 a night. The rooms are roomy and the beds are so comfy. Soft towels, all the amenities, and even cookies when you check in.

yes this hotel is right off the freeway so expect some freeway noise. it wasn’t as noisy as some reviews mentioned but i did hear it. loved the breakfast. something for everyone. location was ideal and the staff was very friendly. the décor seemed updated so i enjoyed my visit.

First, I’m Hilton Honors Diamond, I spend quite a bit of time in Hilton (DoubleTree) Hotels. I have a lot of loyalty to the brand and what it brings. Here’s my impressions of the hotel.
Room seemed to be well kept, maintained properly, and clean. I had no real issues with the room. Mine was divided by a half wall. I noticed there are rooms on a wall adjacent (extremely close) to the elevator door on rooms 2 – 4, which might be something to be aware of.
Work out facility was small, and ill equipped. Precor cable machine was missing handles and attachments. There was only one elliptical and one treadmill. I raised the issue of the missing attachments on the precor to the front desk, and was told manager would advise. I got no follow up on this problem.
The guest pantry at this hotel does not have any items that are juice, water, soda, etc. I was looking for maybe a chocolate milk or a muscle milk after working out… and no go. There were also no snacks available. I was directed to a vending machine. This is below brand standard on a DoubleTree in my opinion.
The hotel does not use the same Hilton internet login as the other hotels, not a big issue, just different. If you misplace the passcode given to you, you’ll have to call for another.
The hotel is immediately adjacent to a strip club. There was extra highway noise because of highway onramp on one side.

I am giving this only two stars because of value. paying $ 140 for a hotel in Salem is a lot. If the experience is not much better or the same as other hotels, then it is not worth it. That is how I felt. Even some other Hilton properties, like the Hampton Suites is $ 40 or so dollars cheaper and provide the same if not better services.
The rooms are nice and a decent size, but there are only two drawers for your clothes. For a family of four staying a few nights, that means you live out of your suitcases. But the room is nice for a double-​bed room, has a couch in it, and the TV is good. Bathroom are nice, but they skimp on the toilet paper and it is the cheap, rest stop quality. Not appropriate for the price you are paying.
The breakfast was fine, but for $ 10 it is not worth it. Going just down the street is a better deal. Again, at Hampton’s and others, it is included in the price. For the evening, they have a bar open. Decent, and one of the better examples of staff that get customer service. Food there appears to be microwaved items that are unevenly heated and previously frozen. Good if you need it, but you would rather not :-)
Pool and work out room are basic and a bit small, but my kids liked the pool, so a thumbs up.
And the staff, they all appear to be busy all the time. Every time you walk in or out, they have their head down working on something. No greetings from anyone except one late night worker. A few times I walked in, no one was there. Sometimes a sign up, sometimes not. I had an issue with the key that was made, they goofed, and I needed it fixed, but no one was there. The bartender came over and assisted me. they did not know where the staff were either. How do you leave your desk un-​staffed? cutting too many corners for the price you are paying.
So, nothing terribly wrong here, but not too much right, especially at the price. You don’t find the value here. I’ll pick someone else next time I am in Salem.

Ok place to stay but the breakfast was terrible. We were able to pay for it with points but I couldn’t believe people were paying the $ 10 a person. Toaster did not work, they were out of almost all of the food and their selection of fruit was a bowl of jam. Overall, very disappointing!

April (at the bar) was fantastic – incredible customer service and amazing lemon drops!

Good value. The rooms are well maintained if not first class. The pool and fitness room could be larger, but nice none the less. The staff was helpful and pleasant. They even stopped cleaning the poll area so my two oldest children could have a morning swim while the baby napped and did so without hesitation.

This place is dreadful. The hallway smells like stale cigarette, the room smells like a dog has been in it. The deadbolt on the door is broke, there are stains on the ceilings and floors, and the bedding wasn’t even clean! The ice machine in the hallway must be leaking because there are cups and soggy towels under it. The elevator is filthy. They NEED to hire cleaners because the entire place is dirty and beat up. I really regret staying here. I’ve stayed at a Double Tree in Cali and loved it which is why I trusted this place, but it was a huge disappointment. And it cost $ 140 plus tax! I will never stay here again.

It’s a great place for the night if you are travelling with pet. The pet fee is only $ 15. We stayed the night on our way from Vancouver BC to the Bay Area. Our queen room is quite spacious with a separate seating area. The furniture and appointment are new from the recent renovation. Nicely done. The front desk staff are professional and friendly. Wireless internet is free in the guest room.
It’s right off I-​5 with all the usual road trip suspects (Denny’s, Red Robins, etc) close by.

Of all the places we have stayed in Salem, this is by far our favorite. Service is great and friendly, and the free cookies don’t hurt. We had the breakfast one day, it was ok, you can do a lot worse for 5 bucks, but I’d rather go down the street to the broadway coffee house. This is definitely the place to stay in salem

Have stayed here before several times when it was The Phoenix Inn. It’s had a facelift taking on the Hilton /​Double Tree brand.
Upon check in, got «The Cookie». Warm. Melt in your mouth goodness. Was ready to ask for another when the gal said, «Yes, they are pretty good for the same calorie count as a Big Mac.» Well that took the wind outta my sails!!!
Remodeled lobby.
Remodeled lounge /​breakfast area. Complimentary continental breakfast served in the morning with the option of more items (eggs, etc.) for an additional cost.
Same slow elevator. What is it with hotels that only have a few floors and yet they have the sloooooowest elevators?
New carpet and fresh paint in the hallways. New room numbers & signage too. Walking down the hallway is when it first hits you – the chemical odor of new carpet & fresh paint, etc. For those who find this offensive, take note and maybe give it a few months before booking a stay.
Rooms were remodeled. New «hardwood» entryway. New vanity. New furniture. New carpet and paint. Appears to be new tile & tub — but not so sure on that one. The beds were always pretty comfortable under The Phoenix Inn brand, so I’m not sure they were replaced as they are still exceptional.
The TV is oddly placed. Used to be in front of the bed. Now is squarely in the middle of the divided room. (See pic). Fine for sitting on the couch or at the desk but a bit of a pain for lying in bed and trying to watch.
It’s also permanently mounted so it can’t even slide toward one end of the dresser top to ease in the viewing. Just weird. I would definitely not consider that an improvement. Not make or break — I don’t stay someplace for the TV options, but it is worth noting.
We’ll stay here again. Seems we always have one or two trips to Salem each year requiring us to spend the night. Glad they have the Hilton points here. We are all about points and felt a stay at The Phoenix Inn was a bit of a waste in regard to points & rewards programs.

I stayed here twice on my way to Vancouver and back from my home in California. Overall, very impressed with this hotel! I stayed in a room with two queen beds and a pull out sofa bed. The room was spacious, nicely furnished, and it looked like the bathroom sink and the room had been recently renovated.
All of the staff at the front desk were extremely nice and friendly. In addition, this hotel allows pets for a $ 15 per night fee. Free parking, free internet, and free continental breakfast.
This hotel is conveniently located off the I-​5. I would definitely stay again, especially since the price I paid ($ 99 per night) was similar to Red Lion and the Comfort Inn, both of which are no where near as nice as the Doubletree.

I believe this hotel was very recently converted from a Phoenix Inn. There was still quite a bit of construction going on when we stayed. The price for the room was definitely discounted which I assume was because of the construction.
The staff was pleasant to deal with and very courteous. The room (Double Queen, Non-​Smoking) was quite nice with a fairly modern style. It seemed like the furniture was a mixture of Phoenix Inn pieces and some new pieces brought in by DoubleTree. You could see that the desk had some use, but overall the furniture fit together very well. The room had a very «open» design to it which I really liked.
The walls seemed a bit thin and because the hotel is directly next to I5 you heard vehicle noise constantly. This did not bother me, but it might be an issue for some. I would assume that were we to stay on the opposite side of the hotel there would be no noise.
I can’t think of any complaints and would stay again without hesitation.