Felicity Boutique Llc

I used to love to come into this store and purchase every now and then. Always had been met with kind and helpful employees. Up until today when I was treated incredibly disrespectfully and rudely by the gentleman working this afternoon (later identified himself as the husband and co-​owner).
I purchased a shirt there, never wore it and when I went I wear it a week later, it had a tear in it that was missed by myself and the employee working that day a week prior. An honest mistake. Instead of being offered an apology of an honest mistake and unfortunate thing, I was met with blame and literally told it was my fault or the fault of my husband. The shirt never left the bag, yet somehow it was my fault and was talked to disrespectfully and in a condescending tone. After explaining that I understood the loss that would happen I was told their loss as a store is more important than my own personal loss and would not be honored an exchange (I was not asking for a refund and I had the receipt and tags still attached as the shirt had never been worn). I ahead intentions of purchasing two other shirts similar and the coobie bras they carry (which I will now buy online at half the cost of their price) and I did not make my additional purchase after the disrespect I was shown. When I stated I didn’t appreciate the attitude I had been given I was told, «that’s ok, I’m not worried about you.» Great customer service. I did not blame the store or the employee but the co-​owner had NO issue blaming myself, my family and my home. All of which he doesn’t know and has no right to do so.
I will never shop here again, I will advise my friends and co-​workers not to and I will gladly tell anyone about this horrible experience. As a small business owner I would hope that customers would be treated with more respect, especially in a situation where I went in not bling anyone and was kind and calm. I hope no one else experiences this level of disrespect here or anywhere else. Your co-​owner should be ashamed of himself and I hope your family doesn’t experience this elsewhere either as no one deserves to be disrespected.

Very fun, cute Boutique. I have purchased several items this spring and summer. I will check in every month to check out new inventory! Love finding cool, local businesses! AND the owner is very helpful and sweet!

I never expected such great prices. This place beats out competitors of other boutiques in downtown Salem. I could buy 3 things of top quality here for the price of 1 some place else. Please shop here and keep it local. I plan on creating a wardrobe based on this store. Their jeans are stellar as well FYI. And they even have a clearance rack in which I shopped!

Very cute boutique with trendy clothing options for a reasonable price. I was impressed the first time I went in to «browse» and left with a healthy bag full of new clothing items. The owner is a very upbeat, cheerful person and that makes the shopping experience that much more pleasurable.