Kmart

January 23, 2016 UPDATE: We were able to resolve this issue, by working with Sears Holding Company. Their Customer Service Representative was very professional and responsive and we reached a mutual agreement. 5 Stars for Sears Holding Company but still 1 Star (or less) for the Salem, NH Kmart.
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A Not So Merry Christmas from Kmart in Salem, NH. We bought a One Plug (pre-​lit) Christmas tree there in early December. All was well, when we first set it up and decorated it. It was actually a nice looking tree. Soon thereafter, some of the lights failed. They would be on one minute and then shut off. Eventually, they stayed off permanently. Rather than un-​decorating the tree and returning it, we decided to wait until after the holiday.
When we attempted to return the defective tree, the Store Manager at the Salem Kmart informed us that any Christmas items that were purchased before Christmas cannot be returned, after Christmas. I asked her if anyone had informed us of this policy at time of purchase and she replied, ‘yes, they did.’ She did not look at our receipt to see when we purchased or who the cashier was on that day. We attempted to explain that the tree was defective at time of purchase and she just rudely dismissed us and turned away.
If this is in fact a company policy, it should be clearly posted and made clear to all shoppers. This was not an inexpensive item and Kmart sold us a defective product. I do not believe that it is either legal or ethical to refuse reimbursement (store credit, exchange or refund) for defective merchandise. Time will tell when we raise this issue with the BBB and AG’s Office.
We’ll be steering clear of the Salem, NH Kmart with their poor customer service practices and rude management and warning fellow shoppers to do the same.

I will not shop Kmart at Salem, NH again. I was in there yesterday (½/​16), trying to price adjust a Christmas item that I had bought less than 24 hours earlier. The lady at customer service told me that no Christmas item could be returned after Christmas. I explained that I bought it after Christmas, and that 4 hours later that price went down on the website. Plus, there was no signage about not being able to return after Christmas. She said she could not match the website pricing, even though I had bought it online for the lower price with in-​store pickup and pay-​in-​store option. She told her fellow co-​worker, who told me the same thing. The store manager was called in and was kind to allow this «one-​time» price adjustment. Five minutes later, I was still standing there because there was a technical issue with the computer system with processing my online pickup. The store manager had to come back to fix the issue.
The real kicker was when I went to pay for additional items I found in store. I waited in line for more than 15 minutes before my turn! And there were only 3 people before me when I got in line. There were only 2 cashiers working, and at one point my line was 15 people deep. It was frustrating listening to one employee call out the «Blue Light Special» deal at the register areas, and wondering why she or another employee could not jump on another register to alleviate the line wait. Hello! Merchandise will still be there long after a customer is gone. Drop what you’re doing and attend to the customers in line. When a 3^rd cashier finally came along, all the people at the back of the line rushed over. I was «next in line» for more than 5 minutes, and it was frustrating to see all the customers who came long after being served before me. The customer ahead of me demanded to see the store manager because of how rude she was treated during her checkout transaction. I had to tell the young female store manager how unhappy I was about the long wait. How often do I go to a store and run into the store manager on 3 occasions? Never. Save your time and shop at the Target store less than a mile down the street. They know how to treat customers right. I can’t believe a store as bad as this Kmart still exists. They should have died out in bankruptcy.

What I love the most about K-​Mart is they do lay away all year long. Their staff is always friendly and knowledgeable. If someone can’t answer a question for me, they’ll go get someone who can help me. They don’t leave me stranded.
Like lots of people occasionally I do at Wal-​Mart, when I ask for help, they seem to avoid contact with customers whenever possible.
I’ll ask someone if they work there (Wal-​Mart) and the answer I tend to get is «Yeah. Unfortunately». I work in restaurants, no matter how you feel about your job, the customers don’t care. Just give them the best service you can .
Anyway, K-​Mart was already a fun place for me to go with my mother to do shopping, it still is. I’m glad I live closer to one again.

How long does it take to ring up a customer with just two items? If you said 8 minutes you are correct! Really? 8 minutes? Absolute slow service. Really uncalled for

UGH. Hadn’t been to KMart for many years because in my mind it was a mess, but decided I’d try it again today after seeing a sales flyer that came in the mail. What a terrible mistake. There were things on sale for good prices. I took two items to the register, where one rang up incorrectly (or so I thought.) They told me to go back where I got it from and bring them the sale sticker. I did, and discovered that 1. I was wrong about the sale price because the item had been in the wrong row, so it was $ 12.49 instead of $ 9.99 like I’d thought, which was okay but 2. the sale sticker said «11÷28» on it (today is the 29^th) and apparently that meant the sale had ended the day before. It didn’t say «sale 11/​x to 11÷28» or «sale through ¹¹⁄₂₈.» It just said «¹¹⁄₂₈.» I did not want the item for the original price, $ 24.99, so I apologized and bought nothing. I would imagine that some or all of the other «good sale prices» I’d seen as I shopped were also no longer valid. Yuck. I won’t be back to KMart!

I stepped in a puddle of piss in the dressing room back in October of 1997.
I have not been back since.

Great place to shop!!! I love the outside clearance racks… You def can save a lot checkin out all those racks :)

Ok, So it’s 2 AM on the West Coast, I’m watching old 80’s movies and KMART pops in my head. Huh? In the 80’s, I grew up going to this Kmart, which exactly like the other reviewer said, HAS been here FOREVER… or at least as long as my «forever» exists (which is since 1980).
I remember buying my adorable 2-​piece neon 80’s bathing suits here. My first day of school outfits. The K Mart Eatery (OH MY GOODNESS!!!) My older sister spilled her drink on herself EVERY SINGLE VISIT during her awkward teenage years… much to my humor! Our ornaments for the holidays. Mom’s summer plants for the garden. Everything was here. Long before they renovated the place into Big K or whatever they call it now. When they updated the plaza, my dad handed me a little rock and told me to inscribe my name into the still-​wet cement (which I did, and it is still there).
As I reached my teen years, it became not-​so-​cool to be seen at Kmart. DUMB! As you get older, you realize that kind of thinking is RIDICULOUS! I was not raised in the same town of this KMart. Funny enough, I unexpectedly wound up going to high school just down the street. And now…3,000 miles away, I FREQUENTLY dine in Beverly Hills. But, Kmart is A-​O-​K in my eyes and no one can replace my childhood memories. My first day of school backpacks, the translucent 80’s ‘jellies” (My eighties girls, you KNOW what I’m talking about), our home staples… they all came from KMart. Long before the days of Costco, Target, Walmart and the like. And I spent many peaceful nights with my family here that can never be replaced.

Kmart put the «M» in Mart and this BIG K has been here like FOREVER. Once you get inside, then YES you can tell that it indeed has been here a very, very long time.
Not a HUGE BIG K but, Ya Know, its average and has everything one may need to run an efficient household.
Located in the Kmart Plaza, (Dope) the same plaza that holds the HUGE Market Basket that everyone and their uncle goes to.
I guess the moral of this review is that this Kmart is convenient.
I can run in for a quick item and get out in under 5 minutes. Its NEVER crowded and can get in and out FAST!
Yada Yada Yada