Lou’s Custom Exhaust

Wow! Kudos to Lou’s Custom Exhaust! Brought my 2007 Infiniti M35x in for a quote as my right muffler was falling off. (They complemented me on my husband’s great wire hanger work.) 35 minutes later I had it repaired as well as another exhaust issue fixed for a very reasonable $ 160.00. I highly recommend Lou’s at the Stiles Rd location.

Great service and quality. Explained the options and welded up the new 3″ pipe nicely.

First and foremost, I am a business owner myself. I realize my work and time I devote to making my customers, or clients happy make my business what it is. With that said, here is my .02 (two cents).
I left a review here that did not go through for some reason a couple of years ago when I decided to give these particular people my business and more importantly time. I cannot speak for how they have changed at all (if any), nor speak for all of lous custom exhaust franchises as a whole. I mean, I randomly see their «lous custom exhaust» sticker or decal every now and then. Mostly on late model American cars as I’ve noticed, so I figured they must offer great service!
Anyways, without going into too much detail and sounding like a novel, I did not have a pleasant experience here with my Lexus GS350. I figure I would come here and give them a shot and save a few bucks compared to my usual visit at the «stealership» (which quoted me a large amount for what I wanted done). I must say, being treated the way I did at this particular «Lou’s» just that one time, I will gladly go pay more elsewhere. There should be a standard to conducting business regardless of skin color, age, or appearance in general and I felt I was disrespected in many ways coming here. Such a shame too, because I would have been able to provide them with much more business as I am a passionate car enthusiast that appreciates all makes and models and have various friendships with people in the car industry. Service, sales, and customization.
As far as their work is concerned, there was nothing extraordinary about the metal work, or welds on the exhaust I got done. It gets the job done for most people which I guess is a good thing for those that are on a tight budget. Don’t expect it to be show quality, or outlast the life of the car though. Also, for those that are removing any cat converters, be sure to ask for them back because some of them fetch a pretty penny. I asked for mine back and the gentleman told me it wasn’t worth much. Common sense says it’s worth something if he was not willing to give them back to me. I told him to keep it anyways.
I will leave the fine details out as I realize that when you talk too much, you look like a fool. As they say, «empty cans make the most noise». Lou’s will not be touching any of my cars, and anyone else’s cars associated to me.
Try them at your own will, don’t take my advice. You may have a different experience than me which is to be expected, not only because over time things change, but I am sure after this review, they will be more cautious as well.

Excellent group of people who will work with you to your satisfaction, even if you are particular about specific details of your setup. They are realistic, honest, devoted, and won’t dick you around just to sell you something or get you out the door. Even with a scheduling conflict they’ll try their best to work to fit you in so you don’t go home with an unresolved issue. Coming here will definitely not leave you disappointed.

Tom O. You are not being at all truthful, and that’s a shame. You told us what type of muffler to put on (the loudest one we make), we would have gladly changed it for you no questions asked. You cannot «stretch» a solid cable, however i would have changed that too, no questions asked… We work hard to be sure our customers are happy. We never «ignore» phone calls, that is not how we do business. We tried contacting you when you cancelled your credit card without notice, but you never responded. I’m truly sorry you had a bad experience, I only wish we had a chance to rectify your issues.

Needed to get an inspection but first had to get my flex pipe fixed; someone suggested Lou’s. I arrived, had the flex pipe replaced and was out of there in about 35 minutes, without having made an appointment. And it cost well under what others said it would to get a new flex pipe elsewhere, much less have one installed. Nice folks, too.
Highly recommended.

went in to have exhaust customized. asked t have an exhaust that would not give me a headache. can hear me coming from 1 mile away. half way home (4 miles) check engien light came on. called Paul he said its the «clip» went back he cleared the code 02 sensor and said drive it and letme know. light came right back on. called and was told he was «too busy» would call me back… no call back. called again same response. turns out the streched the harness for the 02 sensor and damaged the sensor. had to get a repair kit for the harness, replace the sensor and grind down the new port that they fabricated for the 02 sensor. i think they try hard. but once they have your money… its over… too bad.

Very professional work, I’ve had them do custom exhausts on a couple of my cars. If there’s something under the car that doesn’t look like their welding, they’ll bring you out and show you. These guys actually take pride in their work. And they always find a way to squeeze you in, with a very manageable price.

Had a great experience with Paul at Lou’s Custom Exhaust in Salem, NH for a muffler replacement on my Jeep. He quoted me a great price (about 4x cheaper than the dealer quote) within a minute of my arrival. The repair took a little longer than estimated, but only because they were making additional repairs at no extra charge. They were highly recommended to me, and I have no problem recommending them to anyone.

Lou’s is where I went for a flex pipe. Fast service, they told me how much and how long. I was in and out in under 30 minutes!
They are local and hidden within the industrial park right off 93 exit 2.
Not sure what their custom exhaust prices are but have seen their work… wow!
My experience there was inexpensive and recommend to whoever needs exhaust work done.

Lou’s in Salem is great… Paul and team are very polite and upfront and the prices are very good as well… below what other shops charge… great job on a signature series muffler… I recommend.