Macy’s

Normally I wouldn’t review a department store — it’s chaos, you know that going in. But this experience annoyed me so much that I just have to share.
I went in on Saturday, 1÷9÷2016. I was in the perfume department, with what would have been a $ 100+ transaction in mind. Usually when I walk through here I can’t get out fast enough — sample after sample being thrown in my direction by over eager sales associates. That day, they couldn’t be bothered. I located the perfume I wanted to buy, and patiently waited about five minutes for someone to come help me. There was a couple standing to my left, so I assumed the associate at that counter was helping them. Not so. They ended up leaving, and I circled around trying to find someone to help. There were two associates at the next counter over having a conversation. I looked over and smiled, to maybe drop a small hint that I was waiting to be helped, and they looked away and went back to their workplace gossip. I gave them a few more minutes to finish up, decided to approach them, and they both walked away. Needless to say, I was pissed.
I ended up finding what I wanted at a perfume store in the mall (which I had no idea was even there), and it was $ 20.00 cheaper than Macy’s and had three extra items with it.
So a big eff you to Macy’s. I won’t be back.

Macy’s is always a gamble, but this one is actual hell on earth.
I came here on Black Friday, which you might say was asking for it. Fewer than half of the registers were open, and those that were open had only one person working at them. Did they forget to mark their calendar?! There’s no excuse for being so blatantly understaffed.
It’s also annoying that they only have the machines to take off security tags at some registers. I ended up having to take my underwear purchase into the kids section, which was a little awkward.
It would be one thing if Macy’s carried items that I couldn’t find anywhere else, but I’d much rather purchase the same stuff from Amazon, Nordstrom, Lord and Taylor, or even Sears for housewares. Ugh!

Macy’s, this place is a joke.
Perry Ellis pants «25% off» so I try on a pair. At checkout they ring up without the 25% off. I tell the cashier and point to the rack that clearly says «25% OFF» from where I just took them (identical pants on the rack). «Oh, no Sir, they are from another rack.» So, not only am I stupid I’m a liar too. I walk out.
This is to the brain damaged management at Macy’s: JC Penny, Sears, Lord & Taylor, Kohls, Bob’s, Marshalls and TJ Maxx are a mile or less away and also sell men’s clothes. Your Bait and Switch tactics are transparent and this is not the first time I have experienced this at your store.
Be very aware when your merchandise gets ringed up and make sure you get the discount advertised!

One time we went Chanel counter in the store to buy makeups for my wife. We asked for specific makeup and gave the lady in the counter the name and description. She said there are 4 of them in the inventory, but she could not find it. She said we should go to different store to buy them or mail-​order them. I could not believe she could not even find stuff that clearly shows up in the inventory list.
On other time when we went there, the sales lady was so rude. My wife picked up a makeup she likes, but decided not to buy it because the sales lady was so damn rude.
I don’t know where they find these sales associates, but they are either rude or just idiots. Can they at least give minimum training on dealing with customer and/​or basic skills on how to locate the product they are selling.
Overall, they are consistently demonstrating bad service…

Was there to purchase men’s cologne on Saturday and the service was inexcusable!
I stood around for at least 5 min before asking for help and then no one knew the price of anything and there were no paper swatches anywhere to spray cologne on to smell. One salesperson said that she only knew the price of one certain brand and nothing else! People, get your act together! It was a Saturday and I was prepared to buy several items, but how could I from CLUELESS sales associates who didn’t even know prices??? Macy’s at pheasant lane mall has much better service, maybe they should train the people in Salem.

Once again prices aren’t labeled correctly and the store clerks won’t honor the price as labeled when it rings up differently at the register. Very frustrating to the consumer!

Meh. I don’t shop here cause it’s too pricey and their bathrooms are the worst. I don’t like any of their departments but I so have good luck here finding fragrances people want (at full msrp of course) and I like the prices on sports team apparel you can score post season if you hit it just right.

This store is great but like most Macy the mens fitting Rooms are few and far between and always a dirty and this needs to be addressed and fixed

I“m loving the new Brasil collection that Macy’s has to offer. This colorful & bright theme translates into shoes, clothing, jewelry and makeup. It’s something different for Macy’s by embracing such bold and attention commanding colors.
If you want to buy something but you’re turned off by the price, just wait it ot because everything usually gets deeply discounted.
I brought a Michael Kors bag in May for $ 328…that same bag is now on sale for $ 200. Bah humbug.

This review is strictly for their make up dept. I am a make up junkie! I am always looking to try the latest product :) And a lot of their staff is really lacking. I was at the Laura Mercier counter the other day and no one was there (busy Fri. afternoon). I walked over to the Bare Escentuals counter and I was told by the girl working there that the MUA for the brand is currently on lunch and may be back in a half hour or so. She was actually trying to be nice and told me that if I knew EXACTLY what I wanted she could get it for me. I told her I had some questions on the new foundation that just came out, and she replied honestly that she couldn’t help me with that. Then went on so say that she wouldn’t even be able to find the foundation, even though she just previously stated that she COULD get me the product if I knew what I wanted. And by the way, the foundation was out in plain freaking view! Regardless, I had questions anyways so I was not going to purchase.
The only reason I was even at Macy’s instead of Sephora was because of a gift card.
I then walked over to another section where women were congregating/​chatting it up. And I asked if any of those ladies could help me, NOPE, everyone is trained for their own counter. Please take tips from Nordstrom and educate your staff on other brands so they can at least attempt to help out a potential new customer. I then had a MUA from Chanel tell me (not to steer me away from Macys) that I should try Sephora because they carry a line called Makeup Forever and they have some of the best foundations and that they also carry Laura Mercier as well. And that their entire staff is well versed/​has knowledge of all their products. HA HA HA HA I F*cking know that! Sephora is my B*tch! I am only hear because of a freaking gift card.
I didn’t say any of those things of course, just nodded politely and said thank you for your help. Doesn’t that say a little something about what Macy’s is doing wrong, yes I think so. I will just say also, it is nice that MUA are supposed to be well trained in the particular makeup/​skincare line that they represent. I do understand that, but I also find it very important to be relatively aware of other brands too.
So to Sephora I went, HAPPILY! Where I got excellent service as always. I used my gift card on a fur coat :) So at least everything worked out.
p. s. This is for the Macy’s in the Rockingham Mall.

I like Macy’s. Let me start of with that. I’ve been accused of being unnecessarily rough to places in my reviews. So… Opening up with I like them is a good idea. The store has the same standard layout as the others in other malls. So there is little confusion as to where stuff is. The perfume snipers don’t seem to be too aggressive here. Always an important piece of info.

This is the Macy’s at the Mall @ Rockingham Park.
This used to be Filene’s which I miss and preferred.
I don’t honestly shop here much, but do go in a few times a year to browse or to look and see what is on sale.
The service has always been friendly and helpful.
The men’s selections I feel is lacking and not that much diverse in offered styles.
Housewares is also lacking. Both Filense and Jordon March had beautiful Persian carpets. Not found here.
They do have some nice things. I always can find a nice dress shirt, dress pants and other casual ware.

I’d like to give Macy’s 1 star, but I am in possession of a $ 25 coupon and I can’t decide if I want to totally sell out and use it. So the two stars I’m giving them is really one star plus one star I take away from myself for considering a purchase there.
I’m hunting for some perfumes, and I recently visited this place to get some samples. Perfume is not cheap. Well, some of it is, but I’m searching for some perfumes I’ll love, not in the cheap category. When I spritz myself I want to be embraced and transported and indulged. I’m willing to pony up some cash for that experience.
I wanted to get a sample of Chanel’s Allure and a few others. When I asked for a tester for Dolce and Gabanna’s Light Blue, a perfume they had on display, the salesclerk, who was putting something away under the counter didn’t even look at me and walked away saying «We don’t have a tester for that.»
Fine.
See, this Unilocaling is handy… I just talked myself out of using the coupon. :) And took back my star, too.