Napa Auto Parts

While NAPA aftermarket parts have good reputation, this particular store is very unfriendly to customers. In my experience I purchased stocked parts: set of brake shoes that was priced THREE times as much as similar and visually identical parts at other stores. And in both cases made in China. When i returned the unopened part next day the owner charged 10% restocking fee. To my comment that no other store would do that he said that «we chage for that». In my case it was only about $ 6. Very petty and I understand why my friend mechanic complained when the same owner refused to take back the new part that was purchased at other Napa location. Very pety and cheap attitude toward customers.
My suggestion is to avoid this NAPA location, much better and frindly attitude toward customers in Napa Peabody or Woburn or Beverly.