Salem Emblem

I recently took in a large project to have items embroidered for our office. The customer service and communication were both great. The work turned out awesome and they got it done ahead of schedule. I appreciated their help and will work with them again in the future. Thank you!

I had a small embroidery run I needed on less than a dozen already-​purchased Columbia fleece jackets. I wrote a few companies in the valley, just quick emails clearly stating what I needed, by when, and asking for a ballpark price. I was surprised by how many companies didn’t even respond! I know this was a small job, but come on – do me right on this job and others would follow, and it was easy money!
Andrew quickly responded to my email, I was pleased with the price, and a bit later I dropped the jackets off and selected a thread color. The young man behind the counter when I dropped them off… let’s just say customer service wasn’t his strong point, but he got the job done.
He said it would take five weeks. That seemed a little long, I thought, but I went with it. The price was right and I wasn’t in a hurry. The job was done in about that amount of time. I’d emailed for an update, and was about to follow-​up when I received a phone message from a woman telling me the job was done. I picked them up today and they look great. The guy that helped me out was very nice.
I’m very happy with the outcome (price, quality), but the turnaround time seemed odd, and the customer service is hit or miss. The place is… interesting! It’s chock full of odd stuff, maybe the owner goes to auctions and moves things around, I don’t know, but it’s kinda a mess. Doesn’t look real professional, but… they got the job done. I’d use them again, and recommend them with these minor caveats.