T-Mobile

Will not be going to or recommending this location this might be how it is for a brick and mortar store; but a simple task of adding a line with an existing phone and a new Sim card could not be completed. I took my lunch break to get the line set up they couldn’t find my account then called it in and they said it would be over an hour to do a new line as they were having technical difficulties. they also wouldn’t let me use the brand new Sim card that came with the phone. I left and on the drive back to work I called 611 and they just asked what the Sim number was and some small information and done line set up and no $ 10 charged for a Sim card I already had. not impressed and a bit shady.

Buried into the mini strip mall that has been created on the corner of Lancaster and Auburn, lies a tiny cellphone store we all love to hate (or hate to love) known as T-​Mobile. Like most cellular stores, the places are limited in space and can get really boring after 5 minutes of aimless shopping. When the lines get busy, the wait can get long. Almost too long. Such is the case with every visit I’ve ever had to pay to this store.
The guys who I worked with were for the most part nice, but terribly slow at their job. People would be wandering around the store, attempting to do something as simple as bill pay and the associates would be so overwhelmed they’d essentially «shut down» and begin working on one menial task at a time with no sense of multi-​tasking.
Often times some of the phones available online won’t be found here in the store. Expect only the generic phones, the hottest selling phones, and a handful of inventory that barely trumps most mall kiosks. «We’ll have to order it» has been a response I’ve heard one too many times.
Finally, I just switched to another company. No dropped calls or customer service snaffus since.