U-Haul Moving & Storage

Uhaul installed the wrong hitch receiver on my car. As soon as I pulled out of the place I could hear my muffler was much louder than it was supposed to be. I called they said «oh, yeah– we forgot to tell you that it did not seem to fit».
Mistakes happen– but they were totally rude about the whole thing. If they had called me when they realized it did not fit or even told me when I went to pick it up I would not be so angry about it. They just decided to send me on my way and hope I did not notice. Of course I noticed.
When they took it off it took a long time. I asked to talk to the manager– one person said the manager was out sick. Then someone else just happened to mention the manager was there. I asked for a ride to work– I thought that was a small favor (just four miles) but they said no. What a total pain that could have been avoided if they had only told me the hitch did not fit.

After my very negative review of a different U-​haul location, I felt I need to write this one too. This was almost a 180 degree shift then what we were accustomed to at the other location. It does not appear that their main job is U-​Haul, but rent out the trucks as an authorized dealer. The staff was friendly (even though it was late and I was cutting into dinner time), fast, and helpful. I was registered and ready to go in 10 minutes instead of the 25 – 30 it takes at the other location. I was very pleased with everything they offered.