Valvoline Instant Oil Change

Since we use this place regularly I thought I’d share why; friendly, genuine, great people. Never trying to oversell you. They explain everything but dont waste your time. Definitely the place to go. @valvoline

Fast service, decent prices and no up selling. I came in for an oil change yesterday morning at 8:15, done at 8:37!

Awesome experience!!! Quick and friendly! Even though I’m the idiot that left the plastic on my wiper blade, and the very kind manager removed it for me. oh man, sorry for being the «typical girl» hahaha thanks for the great service! Didn’t get the name of who helped us and his shirt just said Manager, but thank you thank you!!! Will definitely go there regularly!

I can not express enough how professional this crew is, outstanding job, outstanding service! Great job guys you earned it!

First time in today, and I received fast and courteous service. My total was exactly what it said on the price board (plus tax). I got no hard sell about add-​ons, and the information that the techs provided about OEM maintenance recommendations was the same as what I’ve been told by the dealer. Very professional crew, I will be coming back.

So I’ve been going to Valvoline for several years. You can’t beat the convenience and now that I have 2 small kids in car seats it’s become the best option for me. As several others have mentioned, there is always the up-​selling at every visit. I don’t always mind and often follow through just because of the convenience. It is usually worth it to me. However, there have been times when they’ve changed out my cabin air filters and told me they were very dirty, when they in fact, we’re not. They’ve also flushed fluids for me which I later read in my owners manual which say they should never be touched. So while it is helpful most times, they seem to sleep well at night even though they are charging for unnecessary services. Today I went for an oil change with my 3 and almost two year old asleep in their car seats. I always use the high end oil and paid my standard $ 90+. They offered to change one of my burnt out tail lights for me, but after tinkering with it for a few minutes told me they didn’t have the bulb so they couldn’t do it. I was in and out of there within 10 – 15 minutes. As I was driving home with my still sleeping kids, I realized that while trying to fix the tail light, they somehow managed to make my blinker stop working. I drove right back and they tried to fix it for me but couldn’t. The woman helping me told me I needed a new bulb, and since they don’t carry the bulbs there, I should go to an auto parts store, but the bulbs, and return so she could install them at no charge and reimburse me for the cost of the bulbs. So with my still sleeping children, I drove off and went straight to my mechanic who is just a few blocks away. He fixed all the lights and charged me $ 20. When I went back to Valvoline, they refused to reimburse me explaining that they wanted to install them themselves. So, I understand they wanted to do it themselves but when you are hauling small, sleeping kids in and out of car seats and driving back and forth across town to fix a problem that should never have occurred, I think Valvoline should just step up and solve the problem. The staff and manager did not agree, and the manager actually laughed in my face about it. They finally reimbursed me however they did so begrudgingly and only because I refused to take no for an answer. All in all today, this oil change took me about 1 ½ hours, which is ridiculous. I’m definitely going to start looking for another drive through service.

The staff that works out of this garage are great. They’re customer service oriented and quite friendly when I bring in my car. They do offer a lot of optional services, but they seem to understand when I decline. The price for the regular oil change can be steep, but its a small price to pay when they top off all of your fluids.

First time customer, it was fast, easy and I never had to get out of my car. Nicest techs I’ve ever done business with in any garage. Didn’t push extra service, found my a/​c filter was filthy, showed it to me and asked if I wanted a new one, no pressure. I will be going back for every oil change. Yes, a bit more expensive then other places but worth every penny for customer service, knowledge and speed.

Every time I come here, the staff is extremely friendly and knowledgeable. Unlike other «instant oil change» places, the staff here does not try to pressure me into purchasing every single thing they have to offer. Instead, they quickly and successfully take care of whatever I need. Moreover, the staff is young and I’m impressed with the amount of knowledge they have about cars. I will continue to come here!

Wow, I totally owe this Valvoline an apology. I had to take the beast in for brakes and the dealer did a total inspection and found the LED light that the Valvoline techs had tried to fix for me. For reals. It wasn’t cheap to replace, either, I’ll tell you. They said a regular inspection garage might miss it if they weren’t looking for it when I told them I just got a new inspection sticker 3 days ago. Frozen washer fluid aside, I appreciate the heads up and effort to replace the LED.

got a quick easy oil change there, and pleasant. nothing sarchastic or misunderstood to say, sadly.

Great experience here, was in and out pretty quickly, friendly staff. No issues at all.

I’ve been here a few times now to get my oil change done, since it’s close to home and wicked fast. I’m not the best with making sure I take care of oil changes in a timely manner (sorry car) and I’ve been able to get my car serviced without a wait. I have found this location to be very friendly and they haven’t tried to push me into buying serivces/​items I don’t need. I’d go back there again if I wasn’t able to get into my mechanic.

While I agree the prices are much higher than your friend or dealership would charge you, if you are in need of an oil change yesterday, and can’t wait to make an appointment, this is the place for you. I was also with my friend once who needed her wipers changed… it was just so easy to do there.

Okay, while it’s true that one must know their owners’ manual and be a little savvy or one ends up buying air filters and crap like that before they are really needed (hence four and not five stars) that’s not the fault of the employees… that’s what they are supposed to offer under the Valvoline umbrella, and therefore part of their job.
The fact is, the Salem Valvoline employees are some of the best technicians, and finest people you could hope to have under the hood of your car. They have always been incredibly polite yet personable, professional while witty and kind.
I have always driven out of this garage shaking my head and thinking that my experience was just fantastic. I keep wanting to bake them cookies, or bring them all lunch, but as they seem to understand; I haven’t got any free time and even less money… all I can do is say Thank You wholeheartedly every time I stop by, and as I said to the gentleman who helped me today, ‘You’re my HERO!‘
Hugs all around!

First time customer to Valvoline Instant Oil Change. The good? They were quick. The bad? See below.
I brought my car in for an oil change on ⁸⁄₂₉ and the technician said I should flush the coolant and replace it at 60,000 miles. My car has 62,000 miles on it. The «special» was $ 79. I agreed and while the coolant was being replaced I consulted my owner’s manual. The manual states:
120,000 mi/​10 yrs Scheduled Maintenance
Recommended service for your 2003 Honda Civic Si:
Replace engine coolant, then replace every 60,000mi/5yrs.
In other words, my car didn’t need coolant replacement for another 58,000 miles! I asked the technician where Valvoline gets their recommendations from. He said, «the computer.» Not exactly the answer I was looking for.
I accept responsibility for not consulting my manual before agreeing to this service but Valvoline should accept responsibility for not providing accurate recommendations based on the manufacturer.
Be careful of the sales pitch when you visit this place or any «quick» oil change facility.

Its the closest place to me for a quick oil change, so I do occasionally go there, but I feel they constantly try to sell me things I don’t need; I guess its part of the business model. All said a standard oil change will run you about 35 bucks, which is more than a lot of places, but the speed is usually pretty good