Premier Pools and Spa

Premier pools ensured I will never again use contractors because of their sub-​par performance. Was promised a pool in 2 months; it took over 6 months. Robert Anderson was my «rep» but his common response (when I heard from him) was «I don’t have an update for your pool, I will contact you when I do» Eventually I kicked him off the project after almost 2 months of no contact. He called very upset and said nothing was in his control — then why was I dealing with him? The owner promised to «take care of me» but hand holding became a daily ritual, and it still took longer to deliver the pool than the original contract promised (even with the owner working on it). Many things that were promised as included became addons or a fight to not pay more. I’m a reasonable guy, but this was a joke. Want a pool? Go elsewhere. I wash my hands of this mess. You have been warned…

Do NOT use Premier Pools Modesto. Find another pool company! They took a year to build our pool. The sales lady Tina, lied to us about numerous issues with pool and the company. Communication was horrible. We called and called and didn’t get our calls returned. They admitted that they had other projects going and we got put on the back burner. The fact that we are in Copperopolis made it worse because we are a bit farther out of Modesto. They only wanted to come here when they had other reasons to be in town. They had money flow problems which made the original concrete guy mad because they didn’t pay him and he threatened to put a lean on our house even though we paid cash for everything. It was all downhill from there. The concrete is already getting hairline cracks. The plaster didn’t come out as desired because the kid from Premier didn’t do the acid bath correctly. Then the plastering company did another acid bath and the pool came out black! Yuck! The water looked green. To this day it’s not right. It’s been over a year and they are still trying to get the plaster right. We tried to call their headquarters. Guess what there is none. We tried to go to the owner. Well guess what, the company owner is the sales lady’s son whom she sold the business too and he’s worse than her. This week the timer controls are not working correctly so now we are trying to contact them again. I could go on and on but I think you can get the picture. Run, don’t walk to another pool company!

Don’t do it!!! This company is a joke, I don’t even know where to begin!!! Let’s just say, that they do not answer their phone or return calls since they’ve gotten their last check from us in 2011. Our pool leaks to this day, and of course it’s out of warranty. Don’t do business with them, find another builder! Their «everyone is family» tactic is complete bullshit, there came a point in our building process where they had employees quitting left and right. We were at a standstill at one point because their plumber had up and quit. Our neighbor had their pool put in by Premier as well, and they have the same problems as we do. I regret giving them one penny of my hard earned money.

Let me say upfront that my wife and I are very happy with the final result; however, we hated just about everything leading up to it. Premier Pools & Spas in Salida is also owned by the same person that owns the one in San Jose, so check out those reviews as well. These are franchises and not owned by the corporate office in Sacramento.
We started the process in August 2014 and chose Premier after interviewing six different pool contractors. We signed the contract in September, and they started work in the first week of October. When they first started excavation, the general foreman was onsite explaining the process and told us he was the ‘go to’ guy if we had any questions or concerns throughout the process. After that, we NEVER saw him again.
Excavation, gunite, and tile were completed by the first week of November. So far, we hadn’t had any major issues. After the tile was installed, we didn’t see anyone until mid-​February. During their 3 ½ month hiatus, we received lien notices from the gunite contractor and had a very difficult time getting anyone from Premier to explain why it was taking so long or why the gunite contractor hadn’t been paid yet. When we were able to speak to someone, we were given excuse after excuse.
The equipment was finally installed in late February or early March leaving only the finish. There were several delays again and after being rescheduled four or five times, the finish was finally installed on April 22, 2015.
The project was scheduled to be completed by early December, so it ended up taking about 4 ½ months longer than we anticipated.
Throughout the 3 ½ month period where they all but disappeared, I was convinced that they were going to go out of business. I hired an attorney and filed a claim against Premier’s bond only to find out there were quite a few claims already filed.
I received my first and only apology from the owner in mid-​April, but he never once offered to compensate me for my time and trouble or pay my attorney’s fees.
There is zero chance we would ever recommend Premier or use them again.

Started construction on our backyard remodel in Oct. Everything went well until we made the second payment. Since we already had a pool (vinyl liner that tore) we decided to upgrade and go for gunite and redo our whole backyard at the same time. The tear out was quick and the minor fixes were well done. In the end of oct they had all the pipes and rebar installed and requested payment for gunite. We paid and were told that as soon as the funds cleared we would be on the schedule for gunite. A week later it rained. So that set us back for a couple of weeks since the hole for the pool was now full of water. Once we got that out it needed to be re mucked because the dirt walls had collapsed into the pool. Next thing we know its christmas and new years. No contact from anyone. When you do get contact no answers. Most of the communication is via txt message. The only person who can help you is your sales person (tina anderson). Who has no control over the schedule she says and has to wait for answers from people she supposedly works with in her own company. We gave them a pass because of the holidays.(boy what a mistake) Then it rained again. Shockingly the pool was full of water again. Finally we started raising a fuss. In march they actually came out and re mucked so that the rebar would have the proper spacing. We were told we were on the schedule for gunite the next week (lies). They told us the gunite company had to check their work before they would schedule us. Ok we thought that this had already been done but hey whats another week when you’ve already waited six months right? Told that he came out and all was good and that we were on the schedule the next week. Next week came and went and guess what no gunite. Why no gunite you ask. The gunite company says they didn’t receive payment. Ummm excuse me i paid for this in Nov, were now in mid march WTF!!! Ok since we have no choice we’ll just keep on waiting. Check cleared put on schedule again for two weeks away. But it supposed to rain the weekend before were scheduled. were told «its ok well make sure that its taken care of if anything happens because of the rain.» Wouldn’t you know it rained again, pool filled with water. So I make sure that as soon as the rain ends I have the pump running and empty the water out so that the mud will dry. Well its now fri three (technically) days before were supposedly guniting for the third or fourth time and no answers on when they’ll actually be out to fix the mucking of the walls. We will be sure to keep this updated as anything progresses. BUYER BEWARE!!! Well we finally got gunite. Looks fantastic. The company they subbed to do the work did a great job. After a couple more weeks the concrete guy came out and leveled our backyard installed drains and poured out stamped patio. He also did a great job. He recommended a different color than what we originally chose and we went with his suggestion. Glad we did because it looks. Fantastic. We’ve been told that our equipment will be installed this week, so I guess it’s wait and see again. Hopefully all goes well but we will be sure to keep this review updated.

Thinking about using Premier Pools Modesto Salida or San Jose branch, First take a look at all of the Unilocal reviews for both and read all of the consistent extremely bad reviews they have. You will then learn that they are one in the same company, utilizing all of the same subcontractors and providing extremely poor service. If you choose to use them after reading God help you, your entire family, friends and everyone else, because they will all have to listen to you scream on a daily basis. This is the worst company providing the worst service I have ever seen in my life.
It started for us in in February of 2014 when we met with Premier and 3 other pool service companies to remodel our 22 year old pool. By far Premier provided the best presentation that I have seen. They beat all of the others out in price and talked about all of the upgraded equipment and material they use to build their pools. When we met with our representative Noah he was well dressed in Premier Company attire, was well spoken and seemed to listen very well. After thinking about all of the presentations we decided to go with Premier. We signed a contract within 2 weeks, with a plan for 4 payments at certain phases of the project. The contract stated an 8 to 10 week completion which I was happy with. we came up with a new design which we were also happy with and the process started within another 2 weeks or so.
This is where everything came to a dead stop after the demolition of the deck and former waterfall. I will try to consolidate the timeframe for the purpose of conveying accurate information. In the first 6 weeks of this project Premier or their subs showed up 3 times, Yes 3 times in 6 weeks with a contract designed to finish in 8 to 10 weeks. This is when I knew we were in trouble. The entire first 6 weeks I made multiple calls to our sales rep Noah and Marie their «Scheduler». When I could reach them I was always promised they will get right on finding out what was going on. Days went by each time then I had to call back again and again and again. During the time I spoke with Noah I asked why there is not a project manager out here taking care of business. He assured me that he was the project manager and would be there at every major phase of construction which was entire B.S. he never showed up, EVER. Oh wait a minute, ill give him some credit, he showed up and asked for all of the scheduled payments to collect a check, the exact day it was due, even though no work was being done. Months went by with my wife and I begging for them to get working. They would always promise exact days that workers would show up and three quarters of the time they would be a no show. We could not plan our own life occurrences because we were always waiting for someone to show. I eventually called Michael Anderson who claimed to be one of the owners and fired Noah due to the fact that I was managing my own project which might have been a great thing because I was able to tell all of the subs when they showed up what we wanted. By this time we were 5 months into the project. Michael Promised that things would turn around and came through a couple times to organize certain phases, then it came to another stop. I think you get the picture by now, so ill cut to the chase, another 4 months went by until we got water flowing with some major arguments and multiple phone calls and organizing the subs myself.
The only reason I am giving them 1 star is because we are one of the fortunate ones who have water flowing in the pool. I have read numerous other reviews that talk about they still have a dirt hole in their backyards, my condolences to all of you. It took a bunch of attitude from us to get anything done. So here we are 9 months later and are only waiting for them to do some adjustments on the waterfall and finish a fitting for a bubbler. I now have heard rumor that Premier pools salida/​modesto is no longer providing service or further construction for their customers meaning they could be out of business, I am not sure if this is true but all their voicemail boxes are full and no one will return my calls. If this is true I feel for all of the families that have it worse than us. If they are not, I warn all of you out there that are thinking about calling these idiots. I could go on and on about all of the promises they made us that were false and bad information but I won’t, you should get it by now. Here is the final number you need to know. 11 months and continuing to remodel a pool. Wow, nice going Premier Pools.

Love my pool. Glad the process is over. I wish customer service was an optional upgrade since it is not included in the Premier package.

looking forward to working with Premier.