Carlon’s Fire And Safety Sales & Service

This company did the fire sprinkler systems for my development that was built in 1998. We had 2 brass sprinkler RC joints fail in the same manner, within two weeks. We caught the first leak as it happened and there was no damage. The 2^nd leak was in a part of the house we rarely go in, and had been going over night. It flooded a bathroom, bedroom, closet, laundry room, and the garage. The company that came out to do the repairs both times (different crews mind you) both said the same thing, the company that installed the system used too much Teflon tape on the sprinkler heads, causing too much pressure on the brass fittings causing them to split over time. I called the owner of Carlon’s and explained what happened. She was indignant and very rude over the phone, and refused to accept responsibility for her company’s shoddy work. She even told me at one point «I”m sorry this happened to you but shit happens.» Really? Shit happens? Nice. She even had the nerve to tell me that it’s been a while since the system was installed and you don’t get a life warranty when you buy a car. I explained to her that she was indeed correct but when the parts are faulty or installed incorrectly, the dealer issues a recall and fixes the problem free of charge. She became very hostile and refused to offer any assistance in fixing/​replacing the remaining 28 sprinkler heads in my house, again saying she failed to see how any of it was her responsibility. She left me with no other option than to recoup the cost of the damaging 2^nd leak and sprinkler replacement by legal means. I will post an update at a later time once the legal proceedings are complete. Also thinking about contacting a friend in a local news station to see if they are interested in doing a story on this. Hopefully the company does what’s right and owns their mistake. One star is too much for this company.
On a side note, I was in the fire business, and know several fire marshals. They all said they do not like dealing with this company as the owner is difficult to deal with and rude as hell.

We had a runaway alarm for a residential fire sprinkling system. We called Carlon who sent out a design engineer to assess the problem. Btw the bell was silenced by turning off the circuit breaker to the refrigerator! I had no clue. Carlon helped us plug the refrig into an alternate electric source. The next day in the afternoon, and despite a heavy workload, Carlon sent 2 men to fix the problem. Within less than 10 minutes the problem was fixed! The men who fixed the problem also helped us reconnect the refrig back to the proper outlet. They were helpful, professional, and straight forward. I’m a fan. Thank you Carlon!

Very nice guys. Always on time and they do a very good job! I began to use Carlon’s service since last 3 years for my annual inspections at my business.
I also used them for new purchases too since their prices are very reasonable. Leon was my last technician and he was one of the nicest guys working for this company.
All of their employees are pleasant people to work with. If they keep up this I’ll be with them for many years to come!