Erik’s Pool & Spa Service

I just finished working with Erik to remedy a problem with my Hot Tub. I have owned this hot tub since 2000 and fixed it many times myself, but this time I was felling lazy and called Erik. I was concerned due to a previous review by someone saying that Erik has sold to someone named Richard. Erik told me that he has no idea why someone would say that and that she must have confused his company with someone else’s. He has owned the business for 15 years. My experience with Erik was fantastic, in fact he came buy my house and looked at the hot tub and helped me figure out how to get it running for no cost. If I would have called one of the larger outfits, it would have been a different story. Thank you Erik!

Always a pleasure. My hot tub is as good as new. The hot tub had some problem I would have never known about, but I’m glad I got the professionals on it.

As a single mother I rely on honest help. Erik as well as his team explained everything they recommended to be serviced on my pool and spa. I shopped around and found his pricing to be more than fair. Erik and/​or one of his crew showed up as scheduled and completed work in expected time line. I will use Erik’s service again for repairs as well as regular maintenance.

We had a party planned on a Saturday and the spa quit working Friday afternoon… I called around and nobody returned my call except for Erik’s Pool. I explained our situation and needed it fixed ASAP… Erik took the time to come out that afternoon, diagnosed the problem, luckily he had the parts in stock, came back and fixed it right up! Cool guy, very professional and charged us a very reasonable price! Thanks Erik for getting us out of a bind! We will definitely refer you to our friends!

John Paul has been servicing our pool since 2007 (when we first moved in we had Blackthorne –NO GOOD).
John has always been professional, friendly & does an excellent job on our pool. After he is done, that pool sparkles. We have had many compliments on how beautiful & clear our water is. One time he spent over an hour trying to open the pool cover when it was having issues. This is above and beyond his normal responsibilities.
As to the comment regarding Erik’s ownership, he owns it and has owned it since we started using them in 2007. It would seem some of the reviewers are confused.

John has been providing us with excellent spa service for over 10 years. He is extremely knowledgeable and trustworthy. In the past when repairs are needed, Erik (the owner) is always quick to respond to our needs and sends someone out right away. We’ve had service provided by Erik, John and Sal over the years and appreciate the professional customer service we receive each time.
I would highly recommend Erik’s Pool and Spa Service to anyone who needs pool or spa service.

Erik’s has been servicing our pool and spa for years. They just brought our spa back to life after 3 other local companies tried with no success. Anne K, I don’t know you but obviously you have them confused with another company as there is no one named Richard at the company. I’ve worked with them for years and know Erik’s entire staff who have also been there for years. I’m a business owner as well and sometimes clients get confused and we can’t always please everyone. Thought I’d have to clarify an inaccurate review from an Anne K. Keep up the good work Erik’s Pool and thanks!
JS

Erik’s Pool has been a valuable supplier and cleaning service for me since 1999. They are very professional and reliable. I would recommend Erik’s pool to anyone looking for service and supplies at a fair price with quality service.

The owner’s name is not Eric but this current owner is Richard? He bought this business from Eric. Richard took six months to come out the first time and said I didn’t need the new motherboard that I just order from the spa depot. ?Then put in the new heat sensor that I had but he said he had to come back to put I his own heat sensor so it will be under warranty. Then he took another four more months to come back and he forgot why he was there for! Another $ 300 paid out so it would’ve under warranty and charged me for his price of the item of the new item he replaced with his warranty part. He said I needed a new motherboard ordered by him so it would be under warranty for another $ 350 or more when I had all the correct parts originally from for the first visit. He was going to come back again to charge me another visit for more money to finish up. He never came back. He had a bad attitude, forgot what he needed to do. Costs me a lot of money and never fixed or diagnosed the hot tub correctly. He is shoots from the hip diagnostics and he’s a con man through and through. Don’t waste your time or money on this person. You will thank me In the long run.
Please don’t review this business if you received a freebie for writing this review, or if you’re connected in any way to the owner or employees.

Although I did not ultimately have any work performed, this review reflects customer service that greatly exceeded my expectations. I called and left voicemail about a slow leak in my portable spa. Later that day I got a call back and was left a detailed voicemail about how to check a couple of basic things to narrow down the probable cause. When I didn’t respond within a few days, I got a friendly and professional text message as a follow-​up. This prodded me into action and I reported back my findings. In the end, it turns out that they aren’t equipped to work on an issue like mine — which was communicated to me without any runaround or unnecessary fees. I consider that to be a sign of honesty and integrity. What’s more, I asked for a referral to a local specialist and was given one! I’ll keep this business in mind and call again in the future if I experience other issues with my spa.

This guy Erik has to be one of the most rude unprofessional co– business owners I have EVER met! He obviously doesn’t believe the customer is always right nor even semi right, it’s his way or the highway. I personally don’t care for that type of business owner and if it wasn’t for his partner who works with him I’d have nothing to do with Erik and his so so pool service. I have children and the pool guy (partner) always leaves and never tells me he has chemicals left outside near the pool. And as far as Erik he is flat out rude. I do not recommend this pool cleaning service. I will be terminating service with them asap.

Talk about a rip off — this guy comes to my house qoutes me almost $ 4000.00 to replace a heater!!! What!!! he gives me the price on the heater $ 3000.00 you can buy them online for less than $ 2000.00, He states «hey I need to make a profit on the heater» But I said isn’t that what your labor is for? I understand some handling BUT $ 1000.00 in mark up!!! no way jose. I suppose I am little smarter than the average consumer.

Incredible Service, Honest, reputable technician that is very knowledgeable and respectful. Offered several solutions to our issue, and offered alternatives that were cost efficient and gave some very good recommendations for long term care and maintenance to avoid hiccups and future expenses. I would call them again for service. THANKS!