Fastmac Performance Upgrades

I don’t think they have employees. Nobody ever answers the phone. Return calls are rare and e-​mail correspondence takes days.

Ordered $ 150 worth of U sockets from this company more than a year ago. Still waiting, no refund. Received many promises, no product. DO NOT ORDER ON LINE THRU THIS COMPANY.
Oh and fastmac, if you are reading this, it is order number N4955… still waiting.

Do not go anywhere near
— either Salinas or Santa Clara. They are a sham of a company. I’m still waiting for my product two months later, I call and email but no one ever answers. They are very quick to take your money, call with excuses as to why the product hasn’t shipped and as yet and just never respond. I can’t even get a refund as there is no one to speak with. If you check out the Better Business Bureau, you’ll see they have had many complaints. Avoid at all costs.

1 Star: (1) for innovative, high quality, sleek, and useful 3^rd party Apple add-​ons; (2) for great presentation, sales, and charisma. The product is solid, fills an Apple shortcoming and achieves what it claims.
Past that, this must be one of the most poorly-​run and pathetically managed small tech companies on the West Coast.
Fastmac’s large, sexy booth at MacWorld 2010 (see my uploaded Unilocal photo) lured me with demonstrations of their space-​age impact-​resistant gel, high-​performance batteries, and other after-​market super-​tweaks. Since I was there primarily to accessorize my iPhone 3GS, I was drawn in by their sales staff. I had no clue of the bait-​and-​switch game and customer service fiasco I would be paying for…
I was up-​sold on the IV-​plus iPhone charger and decided to purchase it as a gift for a friend who would be traveling extensively and would benefit from an iPhone battery extender.
After being assured I was getting a «deal» on the item, sold at the «expo price,» I paid my $ 70 and thought about how I’d present this to my friend while the salesperson processed the transaction. Only after she returned and got me to sign off on the transaction did she inform me that they’d experienced a «run» on the particular item I chose and were out-​of-​stock at the Expo and would have to ship me the item. This was as disappointing as much as it was a misrepresentation. I let it slide with little grief because I was assured that my item would ship to me in SF from Santa Clara on Monday, the very next business day.
Fast forward a month. FastMac has held my money, but no sign of the charger, and no one from the company has contacted me. My friend departs in a week. What gives?
I call Fastmac and am given the run-​around, speaking with two people at this small company before being told dismissively «…looks like that’s on back-​order…» No apology. No attempt to resolve their foul-​up. Then they refused to provide me an expected arrival date for the item I’d purchased the month prior… Incredible!
I decide to wait a few more days, see if they’d pick up on their error, maybe pick up the ball where they’d dropped it…
Nothing for two more weeks, so I call back. At this point, they seem to be annoyed by my persistence. I’m passed off to two different people — neither of whom seems to comprehend my frustration with their failure, while still holding my money — then finally I’m default transferred to voicemail when they close for the day, all while I’m on hold!
That’s it! I lost it. I left an angry tirade of a message for whomever might actually take ownership of my case, explaining that when you take a customer’s money but fail to provide the product, you MUST MAKE IT RIGHT, not repeatedly BLOW HIM OFF! (Recall that at this point, they’d held my money for 6 weeks with no contact originating from the company for follow-​up!)
The next day, I received my first contact from Fastmac in the 6 weeks since they’d taken my money and failed to produce the advertised product. I received a voicemail from some woman with a cutesy, folksy Midwest Palin-​esque drawl who claimed to be a manager, responding to the message I’d left that she claimed was «laced with profanity,» asking that they «hope not to receive any more such phone calls.» Still no expected arrival time on my order! Astounding.
The charger showed up in the mail a week later.
Extremely shady business practices. Totally unapologetic for their unethical behavior. By the time I received the charger, the quality of their product was irrelevant!
You know what? I take back a star, just for making me recount this travesty on Unilocal,as the sole recourse for your monkey-​business over there at Fastmac! Shame on you for purveying such abysmal business practices!
DO NOT GIVE THIS COMPANY YOUR MONEY, NO MATTER WHAT THEY PROMISE!

I have an older PowerMac 2 GHz Dual Processor, that I wanted to put in my daughter’s bedroom, and connect to home network, wirelessly. Being that wireless networking wasn’t built into this model, additional hardware must be purchased. Apple Inc. makes an Airport Extreme card, that works in many of the older Macs, but not on this particular G5. This information is clearly stated on Apple’s website. Moreover, I contacted a local Apple Store, and asked them for suggestion on what to do. They informed me that I’d have to seek a 3^rd party solution.
Fast forward to MacWorld Expo. I happened to be walking by the FastMac display booth, and inquired about any 3^rd party products that they might carry, that would solve my dilemma. One of the sales people said that I could just use Apple’s Extreme card, despite my telling him that it clearly states on the website and in an email from the Apple Store, that I should use a 3^rd party product. He swore that it would work just fine. He even went so far, as to explain the situation to another sales person there, who also claimed that it would work. At that very moment, one of the founders of the company happened to be walking by, and overheard our conversation. He told me that he had installed that very card several times in G5s, and had them work flawlessly, despite Apple’s warning. Ok, what they hell … despite my better judgement, I buy the card.
I arrive home, and install the card, and you guessed it … the shite doesn’t work! The computer doesn’t even see the card, let alone any of the various networks in my area. I call the company around 8am, and their outgoing message says to call back, between normal business hours of 10am to 4pm. I wait until 10am, and try them again, and get their voicemail. No matter which option I choose Sales or Tech Support, I get voicemail. I even tried the extension of the founder who gave me his card, and guess what … voicemail!
This is super shysty behavior, and has completely turned me off to this company. I guess I’m going to have to find a moment to drive back up to San Francisco, and re-​visit MacWorld, as ain’t goin’ out like that!