Lugo’s Towing & Automotive Repair

I had called about being locked out of my car and need assistance. Lisa was very rude. She did not let me explain myself over the phone she put me directly on hold the moment I tried explaining myself. She wouldnt even let me finish. All i wanted to know was the ETA on a tow truck since it had already been over 1 hr. Very rude and unprofessional. I immediately cancelled the tow truck and called another company they showed up within 20min and for a cheaper price as well!

No star at all. The worst company I ever had to deal with, My truck broke down and when I called AAA they sent a incompetent tow truck driver that couldnt even do his job? he said that the driveway my truck was parked in was to muddy, funny thing about it is it was a gravel road with a couple little pot holes but mostly gravel. I ended up calling a real towing company (Auto Care Towing) and they had no problems at all. I cant believe that a company is that unprofessional. Bad enough my truck broke down but had to deal with a jerk also that took a long time to come help a person out. never will I use that company again.

I have used Lugo’s for road service a few times and found them to be very professional and honest. Good people.

On time yes. knowledgeable hardly. It’s pretty sad when it takes 5 minutes and a scratch on my door, just for the triple A driver to hand over the lock out tools and I have my truck open in 10 seconds, wich I actually timed. I think drivers should be trained a little better on lockout methods, such as simply using some tape around the door when using the long bar, or using the door saver that usually comes with lock out kits, too avoid scratches. people pay close attention to your doors when they are being unlocked. doors can either be bent or scratched

Excellent, excellent, excellent. Alex came to my rescue when I called AAA on a road trip when I broke down on Salinas. He checked all my electrical, detained the problem, replaced my battery and has me back up and running in about 20 minutes flat. I couldn’t be more pleased.

I broke down in Salinas on my way back to Los Angeles. AAA sent out a tow from Lugo’s and right off the bat I felt comfortable with the nice driver and clean truck. He told me that the shop
was qualified to work on my 1995 porsche so I left it in his hands and came home. I call the shop the next day and spoke with Lonnie. He did his diagnostic and my car was up and running again. They were very helpful and professional.

What a nightmare last night!!! What the hell good is being a premier AAA member if the company they contract can’t even get to your vehicle for more than 2 hours!!! If I could give negative stars I would. My Honda Civic blew a tire in Salinas last night and I placed a call to AAA they said they would be sending Lugo’s towing to give me a tow home to King City. It was late at night and I always take my car to Sam Lindar for repairs so I figured I’ll just get a tow home. AAA told me it would be 30 ETA an hour later nothing! Called AAA of course they were no help and still no call from the tow company themselves. AAA called me after 2 hours of waiting and told me the company had other priorities and will get to me in an hour ! I called my dad and he got out of bed mind you it’s after 2 am at this point and came and got me and my car. Thanks dad !! And thank you for the call and tow that NEVER came Lugo’s towing, you sure do know how to make a girl stranded in the middle of the night in a scary city feel special !! Not even a simple call from the tow company to explain themselves. Cowards!!!

I just thought I would send a note of thanks and compliment your driver Phil who towed my van yesterday May 12^th at around 10:30 am from Hwy 101 north of Salinas to my repair shop in Santa Cruz. It was a AAA roadside emergency call. He showed up right on time and was extremely professional and competent. He took great care with the job from start to finish. Many thanks for a job well done. He made my stress level drop way down.

My Honda Accord was up for its 100K service. In addition, it was vibrating when I braked. Since I’m used to being told, «you’re going to have to bring it in» by other shops, I was pleasantly surprised when Lonnie at Lugo’s actually took the time to chat over the phone and discuss my car without trying to «sell» me. The repairs were done quickly and correctly. Their customer service was great, and I’ll be bringing my cars here from now on. HIGHLY RECOMENDED.

My car broke down in the Prunedale Shopping Center the day after New Year’s. I called AAA and they sent out ALEX from Lugo’s; at that time I thought it might be a battery problem. Alex came out quickly to jumpstart the battery but that wasn’t the problem. They sent out a tow truck to take me to the shop – VERY nice driver, but I forget his name. They discovered that the problem is with my fuel pump and I’d have to wait until Monday for them to start work on my car since it was almost 4 pm and they didn’t have the necessary parts for the car. Since I have AAA+ they towed the car (and me) home to Pacifica. 109 mile trip with a wonderful, friendly driver named Chris. He is so warm and friendly – a real pleasure to meet. If I ever have to have a tow down in that area again, I will ask to have Chris come out if possible. He is a gem.

Horrible horrible horrible!
Do not let them service your car. They repaired my car on a Monday. When I drove it out of town Tuesday all of my indicators came on. I returned the car Wednesday they basically sated nothing was wrong with the car. «We did the diagnostic and nothing came up, it needs nothing» the manager Lawnie told me. Mind you I did not have my car Monday and now Tuesday. Here we are Sunday and there goes my indicator lights. The battery indicator light. They replaced this along with brakes. Horrible automotive repairs. They advertise specializing in foreign cars. I’m not sure this is true. $ 1200 later and my car obviously is not repaired. Just let them tow. Get your car fixed somewhere else. Buyer beware!

My wife broke down on the 101 on way from work. Fortunately we have AAA towing so we were taken care of there. Lugo’s was the AAA tower so they came out and said ghee could just tow it to their yard until we could figure out the problem. They also have a repair shop so my wife allowed them to run a diagnostic which she was told at the time would only be $ 30. Come to find our after they did it that they charged us $ 60. Even after I talked to some manager over the phone and told her the name of the guy that told us $ 60 they wouldn’t realize their mistake and lower the cost. Anyways the problem was that the alternator went out. Their original quote just to replace the alternator was just under $ 500! Long story short, my wife had a friend at work who recommend Rossi’s. We had Lugo’s tow our highlander over to ghat shop on Saturday and we had it back by Monday. Total cost was about $ 375. Not too cheap but still better than $ 500 for a part that really only takes a 30 minutes to replace.

I’ve had nothing but professional service from these guys. You’ll be well taken care of if you trust them :)

Went in for a quick smog and that’s what I got. In and out within 35 minutes. Great job!

They are a AAA towing company. They also do repairs. My van, enroute to a business show with a deadline, suddenly wouldn’t start. Then I was lucky enough to get it started so instead of being towed to their shop I drove to their shop. They couldn’t find the problem as it started with each attempt. However, they (Jose Navarro) had the best attitude. He said he’d finish it in hours even after they closed if it was the starter or something he could repair. He had quoted me $ 95 for a 30 minute inspection. He refused to charge me since he said he didn’t find or do anything. However, he did spend time looking. I so much was impressed that I had to rate them. I had no further problems. I have an idea it is maybe the lingage to the transmission & maybe only when knocked out of sync. Whatever it is, he did all I could ask.

Great company that has been around for years. Highly recommended.

I have a truck and a convertible that I get serviced and repaired at Lugo’s. My relationship with Lugo’s started out as a AAA customer needing a new battery. Since then, I will not take either car anywhere else. The reliability and top-​notch service I get from the people at Lugo’s is outstanding! There was a mistake made once on my truck and they acknowledged their mistake, fixed my truck immediately and absorbed the costs. I highly recommend them to all my friends. Plus, I can always call at the last minute and get either vehicle in for a quick ‘check-​up’ before taking a long trip. THANKS LUGO’S!!!

The review I drafted 15 minutes after leaving Lugo’s:
Thank you Lugo’s! We were stranded in Salinas for seven hours on our way to SF from Santa Barbara with our truck packed with moving boxes, waiting for the auto repair shops to open. We called Lugosi at 8am and they towed our car in 15 minutes! They fixed us up and we were out of there in 1hr 15mins. Jose told us exactly what was necessary to get us back on the road and didn’t press us to do more than we needed. Very trustworthy. Very reasonable price. Friendly workers (Miguel who towed our truck was so friendly!)! Cool fishes in the lobby to stare at during the wait. Thank you Lugos for helping us out! Now we won’t be late for our appointment in SF!
…
UPDATE:
After 15 MINUTES, our car battery meter dipped all the way back down to less than 25% and our car started experiencing battery problems again.
Within 10 hours, our car completely stopped. 10 HOURS (3 of which were driving). We were on the freeway and BARELY made it out of a TUNNEL going UPHILL. We could have gotten into a serious accident and caused a serious traffic problem and faced with hefty fines if my boyfriend wasn’t such a boss and steered us into a safe place.
Although my boyfriend said he thought it was the automator, and had Lugo’s run a diagnostic (and paid for the service), they diagnosed it INCORRECTLY as simply having a dead battery, and it almost got us KILLED. We paid for a service we didn’t need and we ended up paying $ 500 more to get the car repaired for real this time.

If I could, I wouldn’t give these guys a single star.
After driving for two hours on a mini-​road trip, my car broke down just a few miles from them. It turns out my timing belt had broken, so they brought it in for repairs.
These guys took an entire month to fix it, the whole time telling us that it would be done ‘tomorrow’ or ‘by the end of the week’. They failed to keep their promises some absurd number of times before we got it.
And now, only 3 months later, it’s broken again!!!
My car suddenly started having problems accelerating and the brakes even started going a bit, so we took it in to Volkswagen and they told us that the timing belt was completely messed up.
There is absolutely no excuse for making anyone pay almost $ 3 grand for a dangerously miserable repair job that could have landed them in the E.R.
Do NOT let these guys near your car. Get it towed by them if you need to, but for your sanity and safety, get it repaired by someone else.

My truck broke down on 101 south of salinas… found lugos on a web search. The dispatcher said $ 70 for the tow. Gave him our location inc the motorist call box number nearby. Told him we were north of chualar. They said 30 minutes. No tow truck shows after 40.
Cell rings its the dispatcher. Driver is looking for us near prunedale… where are we? I told him we were still broken down ¼ mile north of chualar. Says 30 minutes to get there… driver shows and tells me his boss now wants $ 150 for the tow. No way jose… I call lugo’ s and he basically says I am a liar. Why would I lie about where i am I ask? Do you want the tow for $ 70 or not? They passed.
I recommend that you stay away!!!