Main Street Bakery and Catering

I have been using Luz for ALL of my kiddos cakes and when I asked her recently about making one she threw out a RIDICULOUS price for a pretty basic kids cake and seemed as if She didn’t care whether I ordered it or not (which is funny since she was more than nice when I made a pretty large order a few years back for around $ 500). I get it that businesses need to survive BUT keeping long time clients would benefit the survival of the shop. I definitely plan to go elsewhere for ALL of my cakes from now on since pretty much all of the other bakers I’ve contacted are giving me quotes around $ 50 cheaper!

Absolutely LOVE the cake pops I ordered for my bridal shower this weekend! Main Street Bakery always does a fantastic job at paying attention to small details and making each baked good look and taste special! I ordered 36 lavender and white cake pops and they are darling– some have light purple sprinkles, some have light purple hearts and some have light glitter. I recommend anyone using them for special dessert occasions!

Okay so on a Saturday, I drove out here with my mom to check out the cupcake selection and look to possibly have my wedding cake baked here. I found out they also do flower arrangements. The website looked great when I browsed through it.
We get there and one sign says open and the other closed. We walk in and one of the coolers has made a pretty large puddle on the ground, looks like it had been there awhile. We look at the selection of cupcakes and cake-​pops. Not very many, and the display case is almost empty. It is after 9:30 AM and the display case is already empty???
The cupcakes looked a little old and dry. Most were the same cake but different frosting. We finally have a gal ask us if we need any assistance I asked if there was anyone to talk to about wedding cake pricing and flower arrangements. She tells me that I can come back Monday thru Friday from 10 – 5 after making an appointment. Hmm. Let’s see. I work Monday thru Friday from 9 – 6. That really doesn’t work. Then she says that it would be possible to schedule an appointment earlier before 9.
I just wasn’t happy. I had read the reviews and the website, and I had been excited to stop by. The website and location just do not vibe together. Maybe another time I will have a different experience. I read the website, and when they mention tastings you can pay the $ 15 per person for a tasting or pick up their cupcakes and try those. I ended up grabbing a pamphlet and leaving.
I guess if you plan on coming here, make an appointment with someone.

Very nice lady owner! Cheesecake and puff pastry fantastic also the french filled chocolate
was best of 6 items. she will discount on quantity sale and sizes of cheesecakes slices was nice about ¹⁄₅ a pie with carmel topping or plain or blueberries. Bread pudding was only slightly boring item i was probably on sugar high!

First time here and was very impressed, its family owned, the customer service is great very helpful with great attitude. Food is delicious will definitely be going back. I had questions about the catering service they offer and all my questions were answered. Great job guys!

I love these place and LUZ! She has always been welcoming and whenever I have a cake emergency she never says no to any of my orders. Her food is absolutely delishes! I have had so many compliments at parties because her cakes are A. beautiful and creative and B. Delicious and moist. The tres leches cake is my favorite! Anything you have in mind Luz will make it! She always comes to my rescue! Thank You luz! ;)

Cakes were beautiful but very dry :(I personally like a moist cake, I’ll be sticking to Ellis great American restaurant who also has a pastry chef in the restaurant

Excellent service. Family friendly. I highly recommend this place if your hungry or have a sweet tooth. Perfection is how I would describe this restaurant. If your looking for a good breakfast try the huevos rancheros.

Ordered a cake and it was ok. Not exactly what I thought I was ordering but it worked. The price was way too much for the quality of what I actually got. But what really makes this place so unprofessional is the attitude you get when you question something about the cake. I have been ordering cakes in Monterey county for many years and if and when I ever had a complaint I was offered many options including a Discount or just some kind of solution because all professionals know most of your business comes from word of mouth. So a customers happiness should be important. Another thing that I find very unprofessional is the fact that a business Facebook page is used to complain and talk about customers .I find that to be very unprofessional. You vent to family members or friends off of Facebook and not on a page where future customers are going to read what you write. I wouldn’t recommend this bakery …

Luz is so sweet and has great customer service. She truly is passionate about her products and making you happy. My favorite is her cookie dough cake pops! I recommend her for my clients. She did the cutest Minnie Mouse cake for my niece’s first birthday. Keep up the hard work, we love your desserts!

Overall experience was great!
My cake was done on time.
Looked exactly how I wanted it to look for my sons 2^nd birthday.
Customer service was excellent.
Everyone at my party loved the cake! I even ate a piece or 2 and I’m not even a cake person.
Will be coming back here for future events and kids birthday!

Nice cake, but not at all what I ordered & nothing but bad attitude when I asked what happened.

I received a response from the owner 2 years later. Since my last post, i have tasted some of their baked goods as the company I work for orders from there. Cupcakes are ok and the cookies are nicely decorated. I even gave my friend their contact information for her son’s birthday party, explaining that while I will not shop there, she might like them. I have found other bakers that make incredible cakes and tasty baked goods, and had even forgotten about my review, had it not been for the owner’s response 2 years later. I feel the point of my original review was missed by the owner. Based on some of the other reviews, the owner seems to miss the point on what customer service is. It’s s shame. Best of luck, Main Street Bakery, you still won’t get my business.

Disappointed. The cake was mediocre and the cupcakes were made very poorly. The customer service was poor and it was an overall bad experience. On a positive not, the logo looks nice and the place is in a nice part of town.

I’m an optimistic person. I have purchased atleast 3 – 4 cakes from Main Street Bakery and I have been disappointed 3 times. I asked for a tres leches cake for a bday with a variety of bright colored flowers and when I picked up the cake. It had the old traditional pink flowers that I did not ask for (her husband took my order) I was upset. But Luz did add a few fondant flowers at the last minute, she wasn’t very happy about it. I ordered a number cake and it was slightly uneven and noticeable.
The cakes are nice, but the bakers don’t pay attention to the customers request and to the detail and time they put into the cakes (at least to mine). Luz’s Custom cakes are expensive for mistakes to be made. I do like their cake pops, Mexican sweet bread and cupcakes.
The fries are not tasty they are store bought (frozen from the bag) and taste like it too. I recommend they cook fresh potatoes instead and fresh homemade hamburgers.

First of all, id like to say that the cake that LUZ made for my kids was absolutely gorgeous. Working with LUZ was a good experience. She was friendly and she had patience with me especially since I really didn’t know what I wanted and that I was a state away during the whole ordering process.
So I’m not quite sure if my justification for marking her down a star is legit, so I’ll let you decide.
I knew I wanted a custom cake and I saw the Dr Seuss cake on their website and I called her and told her I want a cake like that! How much is it? She said $ 250. I said I want a half froZen and half tmnt cake that is worth $ 250. I pretty much let her design and decide what was best for the cake. She was going to charge me for the toys on the cake but fortunately I already had the froZen and tmnt set. I think she was going to charge me $ 25 a toy? Craziness!
So I get the cake and my wife and I are absolutely impressed (her review is also on Unilocal).
Here is my problem. If I take away the toys I provided and compared it to the Dr Seuss cake I can not truly say I believe it has the same $ 250 value. She made custom flakes, put a dab of colors of wind on the frozen side and the turtle side she had some sugar sheets or whatever you call it and put a dab of white on it, and painted the back drop with a little bit of green.
I am no cake expert and this is just based on comparing it to the dr Seuss cake but to me, she definitely put way more man hours in the Seuss cake than my cake. Her creativity was surely at work with other cake and it seemed that my cake did not receive the same treatment.
The taste of the cake was fab. I loved it.
People raved about the cake and it was a beautiful cake so I’m giving them the benefit of the doubt.
Look at the pics and compare.

For our wedding: When I contacted Luz, she accommodated our time to meet even though it wasn’t the best time for her. When we arrived, Luz sat with us and wrote everything down that we wanted. She even sketched a picture. Then she quoted us a price which was more than reasonable. She made a copy for us.
We ended up giving a twenty dollar tip for delivery because the price was so reasonable. About delivery, yes… they deliver! I gave her the time the restaurant stops accepting delivery and Luz had the cake there and set up on time.
We ordered a cake on top (choice of flavor), and two tiers below that of cupcakes. We had three different flavors. It was a beach theme, so each cupcake had a beautiful fondant seashell or starfish.
Luz also emailed us about a week before to make sure everything was still confirmed and if I had any changes to make. After our wedding day. Luz emailed to make sure everything was good with the cake, and she even emailed me several pictures of the cake, which I’m so grateful for because we didn’t get good pictures of the cake. Luz’s pictures were much better.
Our entire experience with Luz was wonderful.

Ordered a cake, was not want I had envisioned. I had given then baker pics and items to use as a template. Cake came out looking very plain and poorly decorated for the amount of money I paid. I sent the owner an email to say, I was not satisfied, never got a response.

Came in looking for cupcake. None. Several flavors of cake pops but didn’t sound appealing.
Ordered chocoflan to share and unimpressed. Customer service was fine. smoothies are made with ice cream which is a milkshake… I won’t be returning.

This review is solely on the bakery part of this business. Beautiful presentation on its bakery items, yet horrid taste!
While browsing through the baked goods, I asked the baker lady about a few of her items. She was very snooty and short with her answers. I then spotted a layered cake with a pink top, but upon further inspection I noticed the top layer had mold all over it! And so did the rest if that particular cake slices, and there must have been at least 10 individually boxed slices. I pointed out the moldy slices, and the lady straight ignored me and looked away!
I bought two cake pops anyway, just t save face, and they were absolutely horrendous. They tasted old, one was super dry, and the other was overly dense, almost as if it were about to begin decaying. Will never go back. Such a shame. I have major sweet and am always looking for new bakeries. Guess I’ll have to stick to peninsula bakery.