Russ Wilcox – State Farm Insurance Agent

Went in last month on day off to check in on car insurance rates on new used car. I went in made eye contact with the person that was on his cell phone, but made a hand gesture as to signify «one minute» After nearly 15 minutes on his cell on what appeared to be a personal call. I had enough waiting and walked away. The guy didn’t even notice I left. Granted, I was in flip flops, sweat shorts and t-​shirt I still deserved good service, despite whatever is going on in their personal life. I ended up at one of the discount places Coast which attended me well and now has my business.

If there was a negative rating that’s what this agency deserves. I was in a car accident last October (I was rear ended at a dead stop on the freeway and now awaiting surgery) and I was calling in to Mr. Wilcox office to see when my check was going to be sent to me to reimburse my deductible. No one ever returned my call I left countless messages and months went by. I called again this time upset with the whole professionalism of the entire office. So fed up with the customer service I had been getting, I called again this time demanding to talk to the person in charge. In comes Mrs. Wilcox. I was upset and I used a curse word to describe not a specific person but her whole office she says don’t cuss at me and hangs up on me. I call back and she picks up and I asked why she hung up on me she continues to argue back and forth with me then CUSSES at me then hangs up. And to top it off they always mess up my billing and recently RAISED my RATE. So a message to Mrs. Wilcox: Mrs. Wilcox, stop hiding under the shadow of your husbands success and hard work and go do your own thing and help out your husband. You technically don’t even work there and then you loose your husbands clients good job!

I wouldn’t recommend Russ Wilcox State Farm insurance office. I have called four times now and no one can explain my bill to me, well I guess only one person can and they are never available. It was all sweet and dandy when they wanted to insure us or when they take our payments, but they can’t seem to handle answering a billing question. Not happy with this place and seriously considering taking our home and three cars elsewhere for insurance. Alice was also quite rude. I called a main line for State Farm that does not belong to this specific office, but is more of a corporate number and they also weren’t able to help me. What the heck! This is the worst insurance company I have ever been a part of. Do not do business here!

I have been with this Agent since I was 18 & that was a long time ago. I have always had superb customer service. I’ve had a claim or two in all of these years and its always been a breeze, they handle it all, I have never had to do any of the work. I recently got married and I am staying with State Farm even though my husband is with another company, I just have to many discounts for longevity to leave. Thank you to all of the staff

This office always goes the extra mile to provide excellent customer service. Russ, Alice, and their staff are friendly, knowledgeable, and professional. Plus their office setup is super cool and inviting, it’s almost like you’ve walked into somebody’s house! If you’re looking for insurance, call State Farm Russ Wilcox agency!

My husband and his family have been coming to this office for ages. When we got engaged we moved all of my stuff to this office to combine everything. I have been very happy with them. They know me by name when I call and remember who I am. When I had an issue with another insurance company whose driver rear ended me, Russ’ office sent me documentation to send to them to make sure they took care of me. They are very friendly and go the extra mile. On another occasion I needed insurance last minute for a classic car we had just gotten running. I was able to do everything by phone and email and we were insured in no time and enjoying our «new old» car.
Friendly and quality service goes a long way. I will remain loyal to this office and recommend them to anyone.