Cabinets To Go

We ordered new kitchen cabinets from Cabinets To Go two years ago. The entire experience has been awful. We had backordered cabinets from the beginning. Their drawer boxes were falsely advertised as dovetail and were not. Their customer service representatives are THE WORST I have worked with in my entire life. They never got back to me when they said they would. Things weren’t shipped promptly or not at all. Several backordered items were shippped incorrectly (we received the wrong item). Working with them completely killed our time schedule for all the other aspects of the kitchen renovation.
The cabinet fronts are nice, but the boxes and everything else is VERY CHEAP and flimsy. I’m glad we decided to glue every cabinet together (not recommended in the assembly instructions).
We are now having a warranty issue with some of the drawer glides, which have failed in 2 years. I am having the exact same customer service issues with their national customer care line as I had at first.
Choosing Cabinets To Go for my kitchen renovation was the biggest mistake. I would never recommend them to anybody, and I actively turn people away from them to save them the headache I’ve had with them.
However, the SLC location has been the most helpful. However, it in no way redeems Cabinets To Go from its many failings.

Great Customer service! Awesome selection of cabinet on the floor to show how they look! Also great video to watch for different ideas and styles of cabinets!

Zero stars. Let me start by saying the cabinets look great. However, the customer service here is the worst ever! The lack of experience and training is apparent. They screwed up our order twice in a big way (after not having a kitchen we ended up having to wait almost 2 months for the rest of our order to show up on the slow boat from China) and the person we were working with that was the only one that knew about our order always said she would be there at the store, but would leave early and every time we would come in or call try to fix our order the other lady never knew what we were talking about. I will never order anything from these yahoos again, nor will I ever recommend this company to even my worst enemy. Just spend the little bit of extra money and go somewhere else. It’s not worth it man!

I would give this company zero starts if I could. They have messed up on my order six times. Gave me the incorrect number of boxes, gave me missing screws, over charged my account, delayed my order. I will never recommend this company. I can’t believe they are still in business. WORST EXPERIENCE

We have been having a terrible experience with this company during our kitchen remodel. The actual cabinets are a decent cabinet. The customer service is a joke. We have had to file several claims for missing parts, broken parts, incorrect cabinets, you name it! I would not recommend anyone purchase their cabinets from his company. You’ll probably regret it. It’s been a month and a half since we ordered our cabinets and we’re still missing one cabinet and waiting on all of our claims to be resolved. They’ve shipped a few items from our claims but EVERY order we received had more items wrong than right.
The only reason I’m giving two stars on this review is because Travis and Heidi that work in the Salt Lake store have been amazing to work with and really tried to help us get all of our issues resolved as fast as possible.