D Dahle Mazda of Murray

Brian, my service advisor, is great at what he does! I had to come in for a recall repair and oil change, but needed a service on a few other things. Brian explained everything that needed to be done with a realistic estimate of how long it would take. My biggest issue with most dealerships is they say 1 hr, and you are there for 2.5 hrs. I had lots of work to do so I didn’t mind the wait. I will definitely by coming back to this dealership for any of my maintenance needs.

A little bird approached me with the intel that these guys had a brand spank-​me-​silly new 2015 Mazda3 Grand Touring w/​the upgraded engine and all the bells and whistles. That’s great of course, since they always have those, but this one had that so so sweet 6 speed manual tranny, which is semi-​rare due to the luxurious trim level and the lazy ol’ stuffed shirt demographic it typically caters to.
My salesman, Jon, was knowledgeable and authoritative yet hands-​off, which I like– a lot.
I gave it a twice over, pushed its limits on the test cruise and walked out with keys in hand and a full tank of gas in less than 2 hours. This car is a real peach; a tour de force; an artistic atom-​bomb, and Jon was my very own lone cowboy, traversing dry and unforgiving landscapes whilest being harassed by auspicious outlaws to provide an explosive deal (damn near close to what they bought it for) to a poor prospector like me. Their money woman, Kath, was great and made the numbers all too easy.
So I was planning on spending nearly twice what I did on a Lexus F-​Sport and, thankfully, this experience brought me to my senses. The only thing the F-​sport really has on the 3 is how puffy the leather seats are, and I prefer the rugged life.
Just to be clear, I gave myself what I wanted; the holy grail, bank account sustaining face-​melter speed demon I think I deserve but probably don’t. Some say this Jon character still moseys around the dealership to this very day, but I can’t provide any evidence to back that up. Happy hunting!

Great hassle-​free experience. Helpful staff and very informative as far as the options with the car and the various buying options available. Would recommend to buyers of any experience level.

They’re good sales people and apparently (not sure if this is true or not) aren’t paid on commission. I dealt with Matt Wilson and he was great. This is my second Mazda from D Dahle and I have no complaints.

The level of people and service at D. Dahle Mazda is very impressive. I just bought a pre-​owned car from them and it might as well have been brand new. They coordinated the entire deal by working with multiple, and multi state resources. I cannot say enough good things.

Just bought my second car from these guys. Matt and Rustin were great. I won’t look anywhere else in the future. Honest, straightforward and fair. Check them out and you’ll see the difference compared to any other dealer.

Excellent experience. John and AK are great, they really go the extra mile for customers.

We purchased a new 2015 Mazda CX-​5 Touring from D. Dahle Mazda of Murray a few weeks ago and had a great experience. Our salesperson Matt Rosner was awesome and the Sales Manager and financing department were very good too. All of the employees we worked with were personal and easy to talk with. They took time to answer all of our many questions and we never felt pressured or rushed to make a decision.
Negotiating on price was easy and straightforward because they sold us the CX-​5 for only $ 200 above invoice. By financing through Mazda (which is backed by Chase) we saved an additional $ 1,500 as well. They also agreed to discount the additional accessories we wanted and the extended warranty.
I only have two complaints: The first is that it took about three hours to finalize our purchase. We sat around for a long time, waiting and waiting and waiting, and for what I’m not really sure… When they finally had our paperwork ready to be signed it only took about 10 minutes. But for some inexplicable reason it took forever to get to that point. The dealership was not very busy so I’m not sure why they were being so slow.
My other compliant is that the Sales Manager originally suggested we could get an interest rate of 2.99% if we financed through Mazda. But when we signed the paperwork the rate had jumped to 3.99%. A.K. in financing explained it was because the rates from Mazda change everyday and suggested we could transfer the loan to a credit union and get a lower rate in 90 days. By financing with Mazda we did get the extra $ 1,500 off, so it was to ultimately to our benefit, but the last minute change in rates still bothered me. So in 90 days I’ll get transfer the car loan to a credit union and get a lower rate.
D. Dahle Mazda of Murray has a clean and modern showroom. Their employees are honest and easy to work with. We had fun buying our new car here and would recommend this dealership. ZOOM ZOOM!

I’ve bought and serviced 3 cars here over the past seven years or so and have never had anything bad to say. I have always had a great experience and been treated fair. Wouldn’t think of going anywhere else!

I just leased my first car and everyone at D Dahle Mazda, especially Jon McCarter made it easy. Jon was very knowledgeable and friendly and answered all of my questions. I love my new cx5 and would recommend getting a Mazda here to anyone! Everything was taken care of in a day and I felt great about my purchase!

This review is totally based on the service department. I had a great experience coming here. Brought in my Mazda for its oil change. Went in without any appointment. I was totally expecting to wait awhile for it to get done. But to my surprise I was finished in about 20 minutes. And that was coming at lunch around 1 on a Thursday. Also he recommend a tire rotation. So I added it on as well. And when I went to pay. He told me it wasn’t time for it yet. Very nice considering most places would just do it anyways. They definitely have my business if this experience was normal for them.

I bought one of their certified used Mazdas two years ago and it’s been a great car. I’ve also had some service done. The service has been really decently priced. I called around to several tire shops and Mazda actually had the best prices on tires. The only complaints I have is that many of the employees don’t know that much about the cars they sell and they don’t drive Mazdas. If you work for Mazda, you should drive one, and you should know a lot about the brand and its features. Also, service is slow.

Very disappointed. We went there looking to test drive a car and maybe buying it.
They run your credit before you agree on a price and also the «numbers guy» was rude to us. I know my trade in is not a new car but do not try to make me feel like you are the only option around.
Thanks to that behavior, I end up driving 20 minutes to another dealership and buying my CX-​5 from them.

They were so rude!
Actually, when we first arrived, they were super great and really nice. My brother was helping me buy a new car, side note: my brother is in the military and came after work to help me.
Long story short, we thought everything was smooth sailing, so my brother left to be with his wife and kids. Immediately after he left the salesman and management turned super rude. They treated me like I was a dumb girl and completely incompetent.
First they quoted my trade in for 2,500 then came back and said we decided on 1,500 when I asked why, Matt said «In what world do you honestly think we would give you 2,500 for your car»
I realize my car is older but when I pulled the review on NADA (which is what they use at D. Dahle Mazda in Murray) the lowest it said was 2,100. I would have excepted any other response, he didn’t have to be rude.
Word of advice. don’t go to them. I would rather deal with pushy salesmen then mean ones any day.

I love my new Mazda, but I definitely had issues with one of the staff. Husband and I went in already knowing exactly what we wanted and ready to buy. We get into the office with Ken the finance guy and start going over paperwork. Well, I wanted to have a quick chat with my mother (her and my dad owned car dealerships) to get her opinion on the extended warranty. I wasn’t on the phone all that long when Ken snaps at me «What are we doing here?! Are we doing this or not?!» I was taken aback. I replied with I’m getting advice, is that okay with you? He comes back with «Yes, but you’re just sitting here going ‘okay, okay’. You can finish your conversation outside if we’re interrupting you.» Needless to say, I was furious. Here we are, ready and willing to buy a brand new car, and this guy is being a massive tool and basically throwing a temper tantrum. We almost walked out right then. If it weren’t for the awesome sales guys we had dealt with, Matt and Nico, we would have left and bought elsewhere.
Also, I brought my new Mazda home to find that left in the vehicle was a folder with a copy of someone’s driver’s license and a packet with a huge list of peoples’ names, home addresses, and phone numbers. Definitely not protecting information of customers. Not cool, and very troublesome.

Brought our car in for an oil change, emissions inspection and a car wash. Not sure why it took 3+ hours. Saw many other people waiting in the waiting room come and go.

I just wanted to pass on the excellent service I just received at this dealership.
My check engine light came on and without an appointment they took me in, checked the codes, and found the problem within minutes. Steve the service advisor handled every aspect of this and had me out in 15 minutes. I’m definitely recommending this dealership and will have my daughters car serviced here from now on. Thanks so much!

I’ve bought several cars here. The only complaint I have is there financing manager that I dealt with on my first car. He was a joke and I felt very mislead into getting a car at what I thought would be a 2% interest rate ended up being a 9% interest rate. A few years later after I had calmed down I decided to get a new Mazda. I got a great rate and didn’t get suckered into signing a joke of a contract. I’ve been coming here for service on both of my Mazdas and have never had an issue their service department is great and that’s the reason I decided to continue to do business with this dealership after I had that bad taste in my mouth about the Interest rate.

Let me begin by saying I am a car enthusiast and a total Mazda dude. I own a CX-​9, an MX-​3, and a rotary powered RX-​8. I am very hesitant to take my car to any shop or have someone else lay their hands on it :)
That being said, I’ve had to take my car here several times for services I couldn’t do myself and I even bought my CX-​9 from D Dahle. As of today, I can say I’ve been lucky and have had good experiences with them.
The service dept was very nice and offered some snacks while I was waiting for my car to get done. When I bought my CX-​9, I did not feel any pressure. The salesman answered all questions I had but didn’t really try to «sell» the car to me. Of course, before going in, you should also be a little informed about what you want (be it servicing your car, or buying one) in case someone BS’s you.

First off, I hate car dealerships, but this one in particular I’ve had a number of issues with. I ended up buying a car from them for a little bit more than it was worth, but I ended up getting an ok deal. Getting that price in the first place was tricky though.
When I first saw the car out on the lot I knew I wanted it and so did the salesman; that was my first mistake. It was a used Mazda 3 with 6000 miles on it. There was a clear and legible price sticker in the window, but the salesman kept trying to sale it to me for $ 1000 more than the listed price, how idiotic. The salesman I was working with either had a bad memory or was lying to me the entire time.
After about a week of negotiating the car was still on the lot and I ended up getting a good deal, but it was a painful experience. I will NOT buy a car from this place again. The only reason I’m giving this place 2 stars is because of the quality of the service here. They do a good job at that.