Firestone Complete Auto Care

Recommended for lowered cars!
Best Firestone in the area. I normally go to a different Firestone when I get my alignments, I have lifetime alignments with Firestone; my car is lowered and the ride height is adjusted pretty frequently. Once I got to a certain point, I was too low for most Firestone alignment racks, so I was sent here. I guess their alignment rack is lower than most. It’s pretty far out of my way and I have to drive on 9^th east to get there, which is one of the worst roads in the area, but it’s worth it for the service.
If you have a lowered car and are looking for an alignment, don’t waste your time at another Firestone that will probably turn you away, or worse, mess up your bumper trying to get it on the rack; just go to this one and get it done right.

The people who work here have obviously been trained to provide excellent customer service. Either that, or they are just really nice and caring people. My car was serviced in a very reasonable amount of time (impressive since I had the last appointment of the day). I was informed of things that COULD be worked on in the future with my car, but they weren’t trying to upsell me – just inform me. The overall price was reasonable, however the invoice was a bit confusing when I looked at it later. I will definitely be coming back and will also recommend this shop to my friends. (Especially my female friends who are afraid of going to car shops for fear of being ripped off.) Also, I had seen a coupon on the Firestone webpage, but forgot to print it off and bring it with me. They still honored the coupon which most places probably wouldn’t do. As a side note, when I got there and sat down in the waiting area, there was a gentleman cleaning the bathroom. He wasn’t just cleaning it, he was scouring it for a good half hour. He was even wiping down the walls and door! I was impressed by that (I appreciate a clean public restroom). And they had coffee available while I waited. What a great place. After an absolutely horrible experience with Pep Boys, I just found my new go-​to shop! Thanks to Carrie and her crew for restoring my faith in excellent customer service.

I came here for an scheduled oil change. The service took no more than 30 minutes and they didn’t try to sell me anything I did not need, except recommend new tires (which I do need). The woman at the counter was extremely service oriented and will certainly go back to this location.

I had a great experience here. The two women who helped me (one on the phone and one at the front desk) were both very friendly and helpful. Service occurred without any issues and in the time frame we agreed upon.

Another great trip to Firestone! Not only was Carrie helpful again but they also got rid of an annoying squeak that’s been bugging me for over a month! She also told me the tech who worked on my truck, Casey, found I’d need some work done in the near future so I could be prepared. Thanks again guys, appreciate a good experience every time I walk in the door.

I’ve been here twice and avoided writing anything until I was sure this place was as good as I thought it was. I really wish I had started taking my car here earlier and not right as my imminent departure approaches. Don’t make the same mistake I did! These people are great! Carrie is damn good at her job and both times gave me an honest, reasonable rundown of my car. She didn’t really push for any extra frills or anything like that which was quite refreshing given that I was at an auto mechanic place. Oil change cost about $ 30 with the coupon on their website. Service was very quick, I was in and out in about 30 – 40 mins both times I came. Businesses could learn a lot from this Firestone about customer service and retention.

Carrie is the BEST! We bring all of our cars here. They are honest and great at what they do. Carrie is always friendly and so positive! Love her attitude!

This business has set the bar for everyone else. While no business is perfect… this place comes close. The team at this Firestone is both friendly and knowledgeable. That’s a hard combo to come by. Their service is greatly appreciated!

First impressions are a huge deal. Walking in to see these guys for the first time was of course a little nerve wracking because I didn’t know what I was getting into. They were welcoming and fun so immediately I felt at ease. They are great here! Honest, trustworthy and they take the time to explain what they are doing and why they are doing it. They do wonderful work as well. This is the first auto shop I have been to that I don’t dread visiting again. Thanks guys.

I went in to get my brakes done. I have an Audi, so of course everything is more complicated… The entire staff went out of their way to ensure that the job was done correctly. Unfortunately the initial set of brake pads squeaked horribly. I called and they were beyond accommodating. I took my car back in, they put on new pads and even picked me up in my car so that I could listen and make sure all felt great– free of charge!
Carrie and the entire staff have been so kind, they truly have the best customer service and were so honest and helpful I will definitely be using them for all possible services. Thank you!
Tara and Scott

I’ve had my oil changed there twice. The first time there were no problems that I knew of but the second time I realized they didn’t even change it and yet still charged me. Unfortunately I did not realize this until I had already driven home. Upon discussing the experience later on I found out a friend had also had the same experience. So if you are going to have your oil changed, make sure they’ve done it before you leave the parking lot.

I do use firestone a lot and they aren’t perfect but I give this location 4 stars because I stopped in with a constantly deflating tire that wasn’t purchased at firestone and regardless they fixed it for me in 10 minutes free of charge. Good people over there.