Fye

Worst customer service ever. No one would help or offer to help me. They did not offer to call another store. Aiden is the only one with any customer service skills

Everytime I go, the employees at checkout are suuuuuper friendly… sarcasm. Don’t go if you need to use the bathroom while you’re there. The bathrooms are closed and they have no alternative. They also got rid of the sampling stations with the headphones. I would have bought a lot more, but I don’t feel like standing there for 20 minutes on my phone, for each CD trying to look up YouTube videos to get an idea of what the songs are like. I usually spend a good amount of money and load up on new music in the spring so I can have new jams for the summer road trips. Not this year.

I walked out of this store after hearing a disgusting song blaring from the PA system. This vile song discussed getting guns for a «bloodbath» of police officers. It is shocking that the managers consider these lyrics as entertaining, much less suitable for an establishment where children are present. Why force customers to listen to this filthy, vile song? I refuse to purchase anything from this anti-​law enforcement establishment.

I only really come to FYE when I am looking for super cheap Blu-​Rays or dumb action figures I don’t need. The size of the store is astounding in this day and age, but they are starting to downsize it with walls in the corners.
I honestly wouldn’t be surprised to see this place announcing it’s going out of business soon, as everything around it is closed/​demolished, the idea of such a massive store for mainly media purposes, and there are always insane «clearance» sales on stuff that is relatively new.
The store itself is pretty dirty and old looking. There are maybe five employees in the store at a given time, and four of them are working inventory. Luckily, the store is laid out pretty well and you’re able to find what you’re looking for unless it’s a pretty obscure title.
The prices in the store are just insanely high for anything new. We’re talking $ 30 for a new movie on Blu-​Ray and $ 25 for a DVD copy when the same movie is going to be on sale across the street for $ 15-​$ 20. Their game prices are pretty wacky too, but you can find some good steals occasionally. And the CD prices (remember those kids?) are pretty out of hand too, coming in at about $ 15-​$ 20.
I’ll swing by every once in a while to see if they are finally going out of business, but this is absolutely not my main go to.

I live in salt lake city Utah. I had a problem with a game I had bought and this isn’t the first time I’ve had issues. The previous times I had bought the games from the fye on 21^st south and 7^th east and this time I bought it from the one on redwood road. Now the last 2 issues I had at the 21^st and 7^th fye were with used games and when I brought them back they gave me a refund which I have to prove it. This time at the redwood road one they told me I’m out of luck and that they can’t do anything since I already bought it.
Now I’ve easily spent $ 5000 plus dollars at fye the past 2 years and the fact that 2 stores do things differently is absolutely mind blowing. I’m trying to be taken care of and the manager did absolutely nothing to help me. She said and I quote «it’s not our problem, you bought the game.»
If I buy it used and its defective then it needs to be replaced or I need my money back. It was already used so it’s not like I’m trying to get a full refund for something brand new.
If I’m at a restaurant and they mess up my steak, they will either comp it or get me a new one. That’s how you take care of people.

Back when this was still Media Play, it was the granddaddy of all the media stores, the quintessential big hitter. Everything was there, books, CDs, games, movies, even things like collectibles and music equipment. Then Media Play eliminated books, which wasn’t the worst thing in the world because they did a really piss-​poor job overall with that section, but it still kind of sucked to see it go. Then Media Play itself went, to re-​open shortly afterwords as an FYE.
FYE has closed a few of the locations already and it wouldn’t surprise me to see this one go also. High overhead brick-​and-​mortars, when everyone seemingly wants ghastly and far-​inferior sounding MP3s, are dinosaurs and will be going that way to join them. Their saving grace is the various used sections and the sale stuff. Giving someone an MP3, for instance, carries little to no meaning, but giving them a tangible object still does, so I don’t see stores of this type disappearing entirely and this is largely what it seems like a lot of their business is. They have also greatly expanded the lucrative collectible side of things.
Where they fall flat is overall selection. There is a ton of unused space in this store that could be used to jack it full of a number of the items currently warehoused in various FYE facilities. As it is now, selection is largely hit and miss and if someone walks into a place like this, in this day and age, it’s to spend money. If I walk out (and I’m a collector) with nothing at all in hand, this store has failed. It has failed me enough times that I just go to it if I happen to be in the area, but most of my purchasing is online (and has been for a while). Catering to people like me, who actually care about the objects holding the music (and the quality of the music reproduction itself), while keeping prices reasonable enough for me to opt to buy there due to convenience is how these places survive. This one has made several steps, but it’s not compelling enough for me to drive across town, which is not quite compelling enough.

Great place to buy and sell used CDs and movies. If you’re looking for a movie that’s hard to find, I highly recommend coming to this place they have tons of choices to choose from.