Mark Miller Subaru Midtown

I’ve been dealing with the Mark Miller companies for 15 years and have always admired their commitment to customer service. Recently a guy in the service department gave me the wrong information about routine maintenance on my new Forester which necessitated a return trip. When I brought this to the attention of the Midtown manager, they apologized, arranged to pick up and deliver my car for the additional service that hadn’t been performed, and offered to leave me a loaner car. Great company.

Stellar buying experience with Carlos and Mont! Top notch customer service with zero pressure. Highly recommended if you’re looking for a new or used Subaru in the SLC area.

I purchased a car from these guys recently and could not have been more pleased with my experience! They had a very straight forward and hassle free process for buying a car. Ask for Shane as your salesperson. He was very professional, courteous and easy to work with.

Don’t come here for Car Service. They do not respect your time.
Every time I get my car done here it is never ready. The last time they told me it would be an hour, it was 4. They continually kept telling me another 30 min. Just tell me it is going to be that long so I can go enjoy my day.
This time it was suppose to be ready at 2 PM. I came to pick it up at 3 PM and they forgot about it. They asked me to hang out for 30 min, it’s been 30 min– I still have no car. Are they serious??? I came an hour late because I knew better. I have some where to be!
I do like their waiting area and café. However I will not be coming back here for Subaru service.

This was the best experience I’ve had buying a car — I think we all know that experience can be a little… exhausting, for lack of better words. :)
Carlos was FANTASTIC and made the process a breeze. And working with Peter (the financing guru) was great as well.
They also don’t inflate their prices and try to rip you off — the price for our car was spot-​on and we got a killer deal, to be honest.
Will definitely be a Subaru customer for life. I highly recommend this dealership.

I just moved here from Connecticut and needed to get a car. I knew I had to get a Subaru for the long winters and saw that everyone purchased theirs from Mark Miller. When my mom got on to do some research and get a quote, not only was she given a quote an hour later (it was about 8pm at this time) but Curtis called her up right away to see if she had any more questions about anything. Curtis made it very easy to purchase the car from Connecticut which was wonderful.
When I actually purchased the car they could not have been nicer and made sure the car that I looked at was the car that I got, not a mile more on it. Since I picked up the car the day that I flew in, Curtis actually came and picked me up from the airport which was wonderful to not have to deal with getting a taxi to the dealership. They did a wonderful job making sure that I had everything I needed, they even set up my phone to be connected to Bluetooth so that I wouldn’t have to figure it out myself.

I needed a battery for my Subaru on the Saturday of Labor Day weekend. I called the dealership where I bought my car and found out they closed the parts department for the holiday weekend. I thought it would be a long shot but decided to try Mark Millers Subaru dealership anyway. I’m glad I did, not only were they open but the people there were amazingly friendly and funny. Most times when you enter a dealership everyone goes out of their way to be friendly but you always sense immediately that it’s over the top and phony. Not at Mark Miller, they made us feel like we stopped by an old friends place for a quick visit. If any awards exists for the best parts department, the crew at Mark Miller Subaru should win hands down.

I came in to get some general information about the Subaru Crosstrek. I informed the salesman (whose name I unfortunately cannot remember) that I was not looking for a car that day– just some information. He was very professional and helpful even though I made it clear that he wasn’t going to make the sale. Overall, it was a pleasant experience.

Great service and truly amazing experience. Go see any of the awesome product specialists!

Okay drove 560 miles from Smith Nevada to buy a Subaru First we were lucky that they had the exact car we wanted. Whole deal was negotiated by email even got the trade in price.
All of this done by two very professional sales agents Curtis and Carlos
We were met by Carlos on the day of pick up. Very professional no pressure or hype. They drove our car no problem stayed with trade in offer. Everything negotiated by email was as represented
Met with Peter in F and I again no pressure of course his job is to sell extended warranty plans but no pressure
Must say when coming to resale value buying ia Subaru is smart purchase
This is a courteous, professional and honest dealership. Would recommend to anyone interested in purchasing a Subie to check out dealership!
They have a cool snack bar kept my grandson happy!

I’m impressed every time I visit Mark Miller Subaru. They have incredible customer focus, attention to detail in their work and their working environment, and unbiased opinions regarding repairs.
Today I stopped by for an oil change and their staff immediately came out to greet me. They politely collected my information, escorted me to the waiting room, and offered me free drinks while I wait.
The service took approx. 25 – 30 minutes.
A member of their team was the single point of contact regarding my oil change/​potential issues — very refreshing in comparison to places that bounce you around from person to person or have you shake hands with a greasy, sweaty mechanic. When it came to the embarrassing fact that my tires were bald and in desperate need of replacing, the technician was very understanding; He offered to order the replacements and hang onto them for a couple of weeks.
These details might sound silly but, to me these are indications that they take their business seriously and appreciate every customer that walks in their door.

Great service dept. Dropped in without an appt for a TPMS warning light that wouldn’t go away, and they had my car ready in less than 15min. I’ve never been underquoted for service anywhere! Too bad this dealership is 700 miles away from my home! OH well!

Buy a car from Carlos –a genuinely nice person who is on his game!
Buying a 2015 Outback proved to be more complicated than we had thought due to Subaru’s Production not being able to keep up with the extremely high demand in Utah. Our sales person Carlos got us the best possible date for delivery and very fair pricing along with a killer interest rate on our loan. He checked in with me regularly to give me updates on the car’s arrival and once it came, gave us the most stress free buying experience we have ever had. He is honest, trustworthy and generally a pleasant person to be around –no pressure or haggling! After the sale he checked up to make sure we were still happy and whenever he learns about a new feature on the car he lets us know.
We LOVE our new car and when the time comes will buy another one from Carlos with no hesitation!

I drove in here with an old bmw looking for a new car. The Mr came out, I asked him the difference between two WRX STIs and he had no information and then just walked away. I ended up going down the road where I was helped and got a new car.

5 stars for the Service department. I haven’t experienced Sales but Nate Wade Subaru website have lower prices posted compare to Mark Miller.
Midtown service department was renovated 4 years ago so I assume their alignment machines and service bays are up to date. Service closes weekday at 6pm and online says Quick Lube extends hours to 730pm so you better call and make sure.
An oil change during weekday morning took about 30minutes. Conventional oil is around $ 30 Synthetic is $ 70 and Alignment is $ 80 Tire rotation $ 16 which is pretty standard for Subaru dealers. Look online for coupons.
The Quick Lube advisor was very professional and they cover your seats, inflate your tires to 35psi, quick vacuum, and a carwash all included in the Oil change. Waiting room had a Café, wifi was 15mb, cashiers were friendly and efficient.
For routine maintenance, go to a Subaru dealer. Even for major repairs get a quote from these guys and compare to independant Subaru shops. Walmart oil change might save you a couple bucks here and there but Subaru techs have the right tools and torque specs to keep your Subaru running the way it was designed.

I purchased my 2^nd Subaru here (a Crosstrek). They are much nicer than Nate Wade and really listened to our needs. I’ll buy my next Subaru here too!

My wife wanted a red car. I thought I wanted a Subaru Impreza fully loaded. After a bad experience with the target car at Nate Wade, I went online and found what appeared to be the identical car at Mark Miller. I called their internet department and confirmed that the car had moon-​roof, leather, navigation option, etc. I asked the salesman to write me up a quote on it. The internet manager sent me a quote later on Saturday and I made an appointment for us to meet with him on Monday. Sunday, we went to the dealership to see the car before our appointment the next day. We couldn’t find the car on the lot but figured they had put it inside.
Monday we showed up for the appointment and the manager tried to show us a car we had seen the previous day and told him it was the wrong one and gave him the stock number and VIN of the car we saw on their website and got the quote on. We went back inside and he searched for the car he had quoted me, and which was online with 32 pictures, but could not locate it at either dealership. He then told us that the car they did not have did not have the equipment we wanted as shown in the photos and that the salesman who told me the car they put online — but did not have — was a new hire and made a mistake.
After another hour of their trying to find that car or a car at another local dealership, they came back that there were only two in the western United States matching our wishes, one each in California and Washington. They did not offer to bring one to Utah. By this time they knew they were not going to sell us something we did not want, gave up, and we left and happily bought a red Hyundai Elantra GT an hour later at Ken Garff, which they found at a dealership in another state and had shipped to us. I guess I really should give them more stars just for directing me to a superior product to the Impreza.

Wow, what a week! My wife and I moved to SLC about two-​weeks ago after four long years in India. She was only here for 7-​days on what her firm calls a «looks see» visit to secure housing… after a whirlwind search, we were able to find a little dream house for lease, and we were lucky enough to get it. She ended up returning to India for some final wrap-​up duties, leaving me to deal with our transportation issues.
I was given one set of «marching orders» from my wife: «If you saddle us with a $ 500.00 per month car payment I am going to kill you!!» She was pretty clear!
Now I have not been in the market for a new car in ages… and not having the first clue how to proceed, I went to a Subaru «concierge» website that promised to have the local SLC area dealerships contact me and get me“the best deal possible” on the lease of a new 2014 Impreza sedan.
Of all the dealers that contacted me via email or phone (and yes, as promised, all the dealerships did!), the Mark Miller staff was the most friendly, personable and helpful. Kudos to Internet Manager Carlos who made it so easy to make an appointment on a Saturday to come in and check out his inventory.
Car dealerships have always had the reputation of being pushy and intense, the old «hard sell». With Carlos, nothing could be further from the truth. He made me feel at ease from beginning to end as he ran through the various options that he felt were best for me in my situation (the right model for me, should I buy new, lease new, buy used, etc.) … allowing me to think things through at my own pace and with NO high-​pressure sales techniques whatsoever …
Having been out of the country for so long, the getting insurance problem turned-​out to be quite a sticky wicket (cricket term)…but Carlos patiently stood by while we got it all worked out. I’m sure he had other customers and deals in the works, but he made me feel like I was the only customer left in the world!
I drove out oh the driveway with a new silver Impreza sedan and could not be happier with the service and low-​pressure atmosphere at this amazing dealership. I never thought buying a car would be this pleasurable! Simply outstanding!

I just got my new forester xt and they treated me with upmost care. Even put my rubber mats in for me! The transaction took no longer than an hour which is really fast for buying a car! I recommend them
to anyone looking to get a used/​new Subaru!

Purchase experience –My son needed his first car and all he wanted was a Subaru! We walked in and everyone was super friendly. They bought us a couple of sandwiches and drinks at their in store café for FREE! We shopped everywhere and these guys had the BEST price. Even less than ebay.
Service experience — My kid trashed his car in the first year. Somehow he managed to break the front power seat switches, rip off his air dam, blow up his navigation system and acquire about 10 dings all over the car. I pull up to the service bay to the FASTEST, MOST POWERFUL automatic garage door I have every seen. I’m talking faster than the doors on the Starship Enterprise from Star Trek. So a week later we pick up the car and it looks brand spanking new! I love these guys!
And the food is good too. Lol