Salt Lake Running Company

Arrived at 3:35 to pick out shoes with my fiancé. Saw they were busy so attempted to wait patiently for assistance in a chair. After being ignored for 10 minutes and witnessing others being offered assistance I left without anyone of the numerous employees even saying hello.
Guy,
Thanks for reaching out to me. I failed to mention how upon arrival i went straight to the shoes and was very pointedly displaying interest in a number of shoes. My fiancé had decided to treat me to a pair as a reward for all my hard work at the gym lately and I was excited to go home with some new shoes.
After having both an extremely tall man and a light skinned female reach around me to either put back or pick up shoes, neither of whom said «Hello», «Someone will be right with you», or even «excuse me». That is when I decided to sit down as I now felt I was somehow in the way. I was confident someone would assist me when they were free.
I sat across from another female employee (half dreads?) who was obviously helping another woman, and was not going to interrupt and patiently was waiting my turn. Another woman eventually sat down in a chair behind me and the employee looks beyond me and asks if the lady who arrived after me needs assistance, and grabs her a pair of shoes.
Tall guy has been standing in the center of the room staring for awhile, but I don’t want to approach him as he ignored me earlier, joined eventually again by the light skinned female who is pacing the periphery of the shoe area. None of the three have spoken a word or even made eye contact with me.
As a 2^nd male joins the two now standing around I’m completely embarrassed. Why has no one offered any assistance, and do I have to beg for help? I check my phone and it’s now been 10 minutes, I’ve had enough and I walk out the doors.
Not even a «have a nice day» from the employees standing around on the way out.
I honestly can’t think of a reason to return, and I’ll try and find shoes somewhere else.

Used to frequent a similar store to have a running analysis done regularly. I thought the analysis made paying slightly higher prices reasonable. I went to Salt Lake Running Co. and the analysis felt incomplete. They filmed me running in a neutral shoe-​then brought out 3 different shoes to try on but did not do an analysis of how I ran in any of them to prove they were the right shoe.
Then they didn’t have the right sizes in any of the shoes but one-​and they only had one hideous color in that shoe. I wasn’t going to pay their high prices for a shoe I was embarrassed to wear. I thought I’d try going to their Foothill or Draper locations to get the shoe in the right color. However I stopped at another store on the way where I found them for half the price!
I won’t be going back.

They know their business! I couldn’t be happier with their service and expertise. They also have runners groups, classes and a good loyalty program. I feel like I have a resource for all of my running needs, not just retail purchases.

I went in after suffering shin splints while training for Ragnar. I can’t remember her name and I wish I did, but she immediately did an analysis on my running and suggested several options for shoe inserts.
I just tried them out yesterday in my new shoes and I already feel a million times better. Excellent service and knowledge. I’ll be back for sure.

I’ve been living in Salt Lake for two years now, and I just started going to SLC Run Co. for my running and trip-​sport needs. This place is fantastic, not only do they have an impressive supply of shoes and gear, they are one of the better tri shops I’ve been to. Between wetsuit, wheel and bike transport box rentals this place is a one stop shop for sure.
I cannot say enough about their wonderful staff. They’re helpful, know the products and are willing to listen to your needs and concerns when making recommendations. Above all, their 30 day unconditional return policy is incredible.
I went in for a new set of running shoes nearly a month ago, and while they seemed fine initially, I found that I was pronating too much in them. I came back to the shop, said I needed a new pair and they set me up with another set of shoes that I think will work out just fine. Best of all, they took back my old ones! I’d put in about 50 miles of training and a half-​marathon on them, and SLC Run Co. exchanged them like it was no big deal.
I am blown away by their customer service and will continue to shop there and send my friends there as well!
Way to go SLC Run Co.

I just went today and bought running shoes, inserts and socks. The lady who was helping me was AWESOME! Very knowledgeable, and super helpful! They did the foot assessment to see what shoes fit me best, and helped me greatly. Totally recommend this place!

I’m not really a runner, but do some road work for fight training.
I had no idea what I was looking for, and was a bit apprehensive about going into a store that I thought was only for professional runners.
They were close to my place of business, so I dropped in.
Not only were they able to answer all my dumb questions, but they took time to have me hop on a treadmill and film me running. They then reviewed the video with me and showed me what I should be looking for in a shoe.
I could not be more pleased with the two pair of shoes I purchased (One for running, and one for cross-​training).
They both feel amazing, and were backed up with a 30 day exchange policy if they didn’t fit just right.
Awesome customer service, and super high-​quality product.
Highly recommended!

I love this store! The customer service is what brings me in for running shoes. They watch the way you run on a treadmill and record it using an iPad app that allows them to draw lines to see the way you step. The sales associates are always very patient and allow you to try on several pairs and revisit the treadmill. There is also a 30 day return policy that I have taken them up on because I once bought a pair of shoes I wasn’t in love with. They carry all my favorite brands. I am always happy with my purchases.

I am not a runner. I have never been a runner. I have always hated running. But one day I was on one of my long walks and two girls ran past me, pretty slowly, and I thought, «Hey, I could do that.» As usual, I turned to Unilocal.And Unilocal led me here.
I love this place. I walked in, told them my schpeel, and the very sweet young woman did her thing. Put me in a shoe, put me on the treadmill (OMG I was in my work clothes, so apologies to everyone who got to see me running in my blazer), filmed my stride, showed me my stride, recommended some shoes. I tried on eight or so pair and found my perfect match — never knew shoes could be so light. Or comfortable. (Three months later they are still fabulous, but even if they weren’t this place offers a 30-​day return policy). Next, super sweet saleswoman recommended shorts, bra, socks, and I bought them all. A month later I took my husband in and they set him up as well. A few weeks after that they sent me a $ 25 gift certificate in the mail just to say thanks. That’s good business, because it got me in there today. I’ve been having knee problems and the very helpful gentleman explained what it could be (ITB), showed me the bands and braces I had to choose from, and explained what I need to do as far as foam rolling goes. Ten more minutes of browsing through the store while trying to convince myself not to buy a $ 34 tank top, and two more salespeople offered help.
In short (yeah right, I don’t know how to make things short), I have always been treated very well here, never looked down on because I’m a new runner and know basically nothing. They love running here and it shows. I live north of Salt Lake and work on the west side of Salt Lake but this store has earned my business and here is where I will continue to go.

Wonderful staff! I’m new to regular running and have had bad experiences in the past at specialty sports stores. The staff here made me feel comfortable. They took a lot of time helping me figure out the best shoes for my stride, feet, and running style. They also have great sports bras for those of us with really serious curves and fully blessed bosoms! Really fabulous experience! I’ll be back for sure!

I now live in Portland. I’ve been trying to find a shoe store that compares. So far I haven’t been able to find one in Seattle, WA; Olympia, WA; Vancouver or Portland, OR.
Expensive shoes, yes. Worth every penny. Ordering from the website. Sad I don’t get the great service in person I look forward to with each visit. Miss you guys.

Excellent Staff, great products, you won’t find crappy shoes here. They have some plus sized apparel and they also have a decent selection of sale shoes and clothes every time I go in. I love this store. Highly recommend it. They also have tons of free clinics.

*** This is an update. The owner has reached out to me and apologized. He was also kind enough to offer a refund which I believe went above and beyond. Thanks!
*Original Post*
I was very unhappy with my experience here. I have a unique case where I have two different sized feet and they were happy to accommodate this. They told me that brooks was able to sell split sizes at the same cost. I was excited as usually this is not an option. Upon picking up the shoes I was told that I was going to be charged an extra $ 30 on top of the $ 120 I was already paying. The manager would not admit it being the stores fault and «kindly» gave me a $ 6 discount. I was extremely disappointed that the store did not take responsibly for their mistakes and have thus lost a customer.

If you love to run, this is the place to go. If you have never been fitted for shoes before, I highly recommend getting fitted. I got fitted for the first time a few weeks ago, and it really made a difference. I needed additional support for my arches, especially for my right foot. BJ was my sales guy and really helped me find the right pair of shoes. I’ve been out running in my new pair of shoes a few times, and it has made a huge difference.
There’s clothing here and accessories. I have purchased socks from here numerous times. Great products and great people work here. Oh, and there’s a great loyalty program for socks and shoes!
All the sales people have been nice and helpful. Highly recommended.

Very helpful with finding shoes that fit and were comfortable. Sales guy was attentive, patient, and not pushy.
Went back a second time to buy some shoes for my husband’s plantar fasciitis and was amazed by the quality of the service! The place was packed, and our sales associate, Emily, was helping four people at once but managed to attend to everyone’s needs equally. She found my husband a great pair of shoes and some inserts and was very knowledgable about how to alleviate pain from PF.
Will definitely buy shoes here again!

Lots and Lots of pluses about this place.
First as a mother of two very young kids thank you for having a box of toys and a tv playing a show to in a corner to distract my kids while I try on shoes.
Second, great selection of shoes.
Third, for the most part a knowledgable and helpful staff. Minus the one guy who was such a passive sales man I started to doubt whether I really wanted shoes in the first place.
Fourth, Great loyalty program.
Fifth, I wide variety of running and exercise clothes.
Sixth, they have jogging groups that meet up regularly, I have yet to join.
I could go on but you get the point. They may not be cheaper than the discount site you found online but customer service is still valued by some and I for one want to be sure I’m running in the shoes my feet have been dreaming of.

So look. I hate running. Despise it. But I’m not getting any younger & have decided in the past year or so that I’d better start doing something to keep in shape.
But one thing that I DO like about running is the instant cool-​people club you magically get into when you say you’re a runner. Suddenly you start finding yourself talking about split times & «OMG can you believe how fast that such & such half sold out?!» and discussing the pros & cons of all the different GUs and gels and tablets & you think to yourself who AM I?!
Anyway, I digress. The ultimate cool-​people running hangout in SLC is definitely Salt Lake Running Co. They’ve got a sweet store filled with the best in shoes, clothes, socks, fuel & everything else you never knew you needed for this sport. They’ve got knowledgeable & nice salespeople. They’ve got prices that are sure, a little higher than say, buying running shorts at Target, but it’s because they carry the best quality brands. And if there’s one thing I’ve learned is that you don’t mess around with lower-​quality clothing that might possibly cause chafing when you’re in the middle of a long 13+ mile run. Ahem.
So I really like SLRC. I’m in the market for new shoes & they’re going to be my first stop!

I’ve been to their store, their site, their running events.
Nice people who know what they’re talking about!
But as far as finding out about running events,
is better :)

This store is pretty rad. I’m new to the running world but they seem to have all the answers to my many questions.
I like all the helpful info and the staff are great, but I can find better prices on some of this stuff online. For shoes, I’d recommend visiting, though. It’s tough to buy shoes online and you will get a custom fit in person.

I don’t hate running anymore! And I owe it all (mostly) to SL Running Co. They got me into a sweet pair of Mizuno shoes (custom-​picked with help from the experts and their magical CCTV-​enabled treadmill), which actually made running tolerable. Then, after two weeks of daily running, it became something between tolerable and enjoyable. Now, I look forward to my daily run and I don’t feel complete without getting my daily cardio fix. I’m losing weight, I’m in the best shape of my life and it’s getting better all the time.
Thanks SLRCo. You all are the BEST! I won’t go anywhere else for my running gear.